Lynne is great, she showed me how to manage my finances more effectively and how this affected my application with the bank and went above and beyond to get my loan through for me!

We recently had the pleasure of working with Serina to secure our first home, and we couldn’t be happier with the experience. From the very beginning, she was incredibly knowledgeable, patient, and supportive. She took the time to explain every step of the process, ensuring we felt confident and informed in our decisions.
What truly set Serina apart...

Roger was patient, knowledgeable, and thorough. I’d definitely look to him for guidance on any mortgage lending situation in the future.

Laura was awesome to deal with. She made everything so simple and extremely stress free

No, Serina was great and couldn’t have asked for more. From the first time I met her till this day she has gone above and beyond to help me out. She made everything so possible and easy and always had a positive outcome on everything. Nothing was impossible and she always found a way to make things happen. Without Serina’s help it would not have been...

Brett was fabulous to work with and hung in with me through lockdowns and doubting I would find anything. His advice was pragmatic and no nonsense just what I needed. Highly recommended.

We cannot recommend Christiana enough! She is super easy to communicate with and so knowledgeable, she’s helped us change our spending habits for the better and got us approved quickly and easily.

Nicola was handed over our portfolio after the previous advisor, Karen Hyland left.
We believe it was a good start by Nicola as she ascertained all the details we had provided to Karen was still relevant and valid . This includes combing thro a lot of previous documentation and asking questions/ clarifying circumstances and looking at our statement...

Nicola was wonderful to deal with when it came to our restructure of our mortgage, she listened to what we wanted to do moving forward and worked hard to bring the best option for us in these uncertain times. Nicola keep us both well informed during the process of moving banks and made the move as stress free as possible. Nicola covered and explain...

Matthew Grace wasn’t just a mortgage broker…o no! Add “Peace of Mind Merchant”. On the myriad of hurdles to jump not related to mortgage broking AND the stress, he was an absolute rock of knowledge, guidance and counsel in the storm that was our house buying experience! Empathetic, calm, professional and a champion bloke. Not a stretch for me to sa...

Roger has been amazing thanks so much.

Roger was very helpful and always responsive to questions we had about the mortgage process. Coming from Australia there are some slight differences in the process and Roger was able to talk us through everything in a straightforward way making it easy to understand.
He provided sound advice and found a solution that we were happy with.
I wouldn’t h...

Karen was great – very professional with her advice and always helpful and available to answer any questions we had.

Ro is an absolute superstar! She made a daunting process feel like a smooth ride, was highly knowledgeable in all aspects of finance and was extremely passionate about her work. She hustled to get us ready for auction in a very small time frame, working late into the night, and thanks to her we are now proud homeowners!Ro seems to really care about...

Lynne was phenomenal, and a real asset to your team. Nothing was ever a problem, she responded quickly and was genuine in her efforts to help us buy a home, even with our fairly complex income arrangements. She’s a star.

We definitely recommend Serina! Knowledgeable and efficient. Selling and purchasing homes is stressful. Serina was amazing. A vital part of the process!

Serina has been so lovely to work with. As first home buyers it was nerve-wracking going into it, but Serina made sure to explain everything to us and really listened to what our goals were. We felt comfortable at every step with her guiding us. She was also very accommodating with organising meetings with us. Cannot recommend her enough!

Christiana is amazing and one of the best people I’ve worked with and I cannot recommend her enough for anyone looking for a highly professional, knowledgeable, patient and genuine mortgage advisor who is a great communicator and always willing to help. Throughout my home buying journey Christiana has always been there to support me with solid reco...

Many thanks to Christiana for all the help along the journey. She is professional and supportive. She provides detailed explanation and helpful advice during the entire loan process, so that I am clear about each step and what to do next. Also, I am grateful for her help regarding follow ups and negotiations with banks. Highly recommended.

We are so grateful to have Nicola as our mortgage advisor who has been so kind, professional, helpful and flexible to walk us through every step of getting our first home.

Ro was amazing – we have met with so many advisors & been given different advice by all of them, often even conflicting each other, only to not get anywhere and be more confused on where we stood.
Ro sticks with us, made everything clear and simple, got our home loan over the line and even managed to get a business loan approved so we could buy into ...

Roger is very good and understanding of us inexperienced non tech savvy clients and was a great teacher as I filled in the forms required.
I will be recommending his services and MortgageLab to friends and family.

Very much enjoyed working with Lynne, made the process less daunting, without Lynne I don’t believe I would have had the confidence to complete the home purchase as she was able to explain what the bank wanted in everyday English! Very impressed and will definitely be recommending Lynne.

Cindy is very friendly and helpful to answer all of my questions so the whole process is very smooth and effective. She evaluated what the best of mortgage condition and the kind of property I should look for. I am so happy that I can buy the house so quick and hassle free. You can contact her and you will know what I mean. Thank you Cindy. 🙂

Josie was amazing. She helped us with refinancing our mortgage. She doesn’t work just because it’s work, she works because she cares for her client, explaining every detail and easy to deal with. She’s highly recommended!

Michael was very prompt with his communications and actions on our behalf. Everything was processed smoothly and Michael advised us with the utmost professionalism. Thank you!

Roger guided us through the whole home buying process with his expertise for a great outcome. We started our mortgage journey together with Roger while we were in the UK and it ended in the smoothest in our own home.
Thanks heaps Roger.

Johnny Ang is quick and excellent.

Lynne was amazingly helpful! Always communicated quickly, clearly, and she was so extremely kind and personable, patient, sensible, I can’t recommend her highly enough. I so appreciated having Lynne at the other end of the emails – such a calming influence through a pretty stressful process.

I recently had the pleasure of working with Susan Wu, and I couldn’t be more impressed. Her professionalism and expertise in securing my home loan were remarkable. Susan guided me through the entire process, ensuring I understood each step. Thanks to her dedication and diligence, I now have a home loan that perfectly fits my needs. I highly recommen...

It was lovely working with Cindy, she made the whole process so easy. My partner and I are happily in our first home and we’re so grateful that we had a mortgage advisor who was helpful and there with us throughout the journey. Thank you Cindy!

Johnny Ang was very helpful and outstanding. He went above and beyond our expectations, and gave us excellent deal on a mortgage, also make the process easy assisting step by step, given the current climate. Highly recommend to anyone.

Roger is amazing! He is very supportive, straightforward and made the home loan process easy. He is magnificent in his profession. Roger is a highly recommended mortgage broker. He made our dream come true. Thank you very much Roger. You are awesome!

Lynne has been amazing with helping us secure our first home. Excellent advice and pulls off miracles in such a short time frame. Highly recommend Lynne!

Roger was fantastic to work with. He is very knowledgeable, thorough, and patient. His communication was prompt and he went the extra mile to answer our questions. We would highly recommend his services.

Great morgage/ financial advisor! Somesh Awasthi has been assisting us from day one in our house buying journey. Knowledgable and providing clear guidance from the start, approachable and always willing to answer any questions we have. Easy to deal with and highly professional.  We 100% recommend Somesh Awasthi! Thank you Somesh! We really apprecia...

Johnny helped me with every step of my first home purchase. He’s very responsive and helpful. He patiently assisted me through the entire process. I found Johnny to be extremely knowledgeable and was very prompt on communication with the many queries I sent to him. Definitely saved me a lot of stress and work. I highly recommend to anyone looking to...

Genuinely loved working with Karen. She is extremely friendly, efficient and so helpful. The process couldn’t have been easier. Would definitely recommend Karen to all first home buyers.

Susan Wu is a very kind and patient advisor. She was super friendly and helpful during my mortgage application. Highly recommend her.

Big thank you, everything went smooth, easy, professional.

We were so lucky to have Serina on our side. She made this experience so much better with her smiley, positive outlook. We faced some challenges but she helped us every step of the way and we couldn’t be more grateful. If you are looking for someone super friendly and extremely helpful then Serina I definitely the right choice!

Much better outcome than what I expected. Very nice person with great knowledge and advises.

Thank you so much Nicola! You have been amazing throughout our whole experience, you have been patient, supportive and incredibly prompt with responses, and communications with other services. You have made this process so easy and taken a lot of stress away and we are so grateful! Thank you again.

Karen was extremely helpful and made us feel like no question was too silly, which we really appreciated as first home buyers! She was very attentive and kept us informed during the entire process. I am really pleased with our outcome and highly recommend her services.

Lynne was fantastic to work with, totally honest all the way through and she really understood the way my pay worked (as I am self-employed). I felt that she was totally in my corner all the way through.

Helpful, knowledgeable.

Roy listened to our goals and helped us to work towards these. He listened to our story and provided judgement free support in sorting our finances and mortgage. 100% recommend his service!

Cindy is very professional and knowledgeable, she helped me saving a lot of time on applying and processing my application.

Michael is very knowledgeable and provided us tailored guidance that we greatly appreciate. He made the entire journey from the thought of buying our home to executing the purchase very smooth and cannot recommend him enough!
Thank you Michael 🙂

Karen is lovely to deal with. Efficient and took a load of work and stress off me especially as I was unable to take the time off work.

Roger was honestly the absolute best!
I was looking for the right house for well over a year and Roger was such a gem. My situation changed during that time through changing jobs and also what I was looking for, but Roger was always patient, helpful and made everything work perfectly.
Having Roger’s help in this process really removed a lot of stres...

Lynne was extremely helpful and knowlegeable when I transferred my Kiwisaver and the process was very straight forward. Lynne has kept me up to date with progress on my fund and she always answers any questions that I have promptly. I highly recommend Lynne as an Adviser. She is super efficient and a lovely person too.

I thought Lynne was great, managed to get our mortgage sorted very quickly.

Helpful , supportive and easy to talk to. Cheers Laura

Serina was amazing from our initial contact right through to our house purchase. As first home buyers, we were new to the process and had many questions throughout. Serina was always available for support and was amazing at organising our application. 10/10, thank you Serina.

We had the pleasure of working with both Robyn and then Nicky.
I can’t expand how grateful we felt having them. Their communication was so prompt and clear which reduced a lot of stress when it came down to quick deadlines. Dealing with them felt very personal and we never made to feel like we were annoying them or asking too many questions.
We can’t...

Very good, She always answers my questions as soon as possible. I am very satisfied with her work.

I was extremely happy with everything that Roger Fairbairn from Mortgage Lab did for me. He was informed, polite and very professional in all his dealings. I would totally recommend his services to anyone.

We’re so excited to have bought our first home. After missing out on 3 other homes we are rapt to find this one as it’s everything we could have dreamed of. We couldn’t have got here without the help of Lynne. Lynne made our home-buying experience incredibly smooth and stress-free. Not only did she secure the best mortgage for us, but she also went...

Serina was easy to work with, particularly regarding our time poor and geographically different circumstances. She often needed to conduct duplicate meetings for myself and husband at different times. All whilst liaising with the bank on our behalf to ensure their understanding of our position. Ngā mihi for all your work Serina in our recent succes...

Dustin was great to deal with and very quick with responses as best he could.

We are very happy with Johnny, he understand very well our needs, our ability and he also understand how the financial institution works therefore he is able to provide us some solutions.

Brett is great :-)!

Serina is amazing, she did everything she could to get the best outcome for me,  she was  so patient and gave me the gentle reminders I needed.  Thank you for your hard work.

Bryony was a pleasure to work with and went beyond our expectations. She was very friendly, knowledgeable and supportive. Bryony was amazing.

I am a middle-aged single female buying a first property in Christchurch post-COVID lock-down; the most difficult market to not only get finance but actually get a property to put an offer on! My excitement quickly turned to agitation, anxiety and straight out confusion. Lynne was ready, willing and able to get my finance sorted however she was mor...

Serina guided us seamlessly through the process of buying our first home, offering invaluable insights and ensuring we understood every step. Serina is a reliable and knowledgeable professional when it comes to mortgage advice. We are immensely grateful for her guidance and couldn’t be more happy with the home we have purchased.

Josie is always supportive to us. She answered our inquiries and assisted us on how to get the right deal on mortgage market. Will definitely recommend her to my friends who will look for a house in future.

Roger was awesome! We were looking to purchase for a while and working with Roger about what was possible for us really helped get things moving. It made the process so much less stressful and he never made me feel bad for all my check in calls for updates. Would recommend Roger and would use him again in the future!

Brett was wonderful and professional patient! Nothing to improve.

Thank you for your outstanding work on our recent mortgage application. Your expertise, professionalism and attention to detail made the process seamless and stress-free. Any query we had as first time builders was never an issue, and all payments and process was dealt within a very fast manner. We were glad you were part of our build journey. We a...

We’ve worked with Roger for almost one year, and he was amazing during the whole difficult process… I guess sometimes he even worked as therapist, calming us down and giving us good insights every step (thank you for not charging this!)
Roger helped us to secure our house and was magnificent at detailing our complex fund structure, which included ove...

We could not have asked for a better adviser than Brett. We would recommend Brett to anyone.

Couldn’t rate Ro highly enough! We came to her wanting to create a six month plan to buy in the city we were living in then a few weeks later decided to move 7 hours away and put a live deal in place. Ro handled all the twists we threw her way with ease. She’s so personable and it felt great to have someone on our side whilst navigating first home ...

Easy to talk to realistic approach and knowledgeable.

We would be very happy to recommend Serina to other clients. Her personality and advice was excellent.

Somesh was extremely helpful and assisted us in every step of the way. He thoroughly explained all the information in detail which made it easy for us to understand. He was patient and calm which helped relieve our stress during this process. I highly recommend Somesh as he is quick and efficient in his work. He was very professional and honest and...

A huge thank you to Johnny. My husband and I have been dreaming of owning our own home for years! Johnny delivered on what we had written off as never possible. We have been in our home for two weeks and can’t believe it’s ours. We will never forget Johnny and his hard work getting us over the line. Highly recommend Johnny and Mortgage Lab for thei...

Highly recommend Christiana for any and all first home buyers, she has a wealth of knowledge and expertise and is a safe set of hands to handle your first mortgage and home loan. Thank you for all your help!

Michael was fantastic to work with. He communicated well and kept us in the loop with progress. He achieved what we couldn’t by ourselves and we have no hesitation in recommending him to others.

Matt explained things to us in a way that was easy to understand, gave us good advice for our unique situation and got us a great deal. Thanks Mortgage Lab!

Serina was incredible! Our situation was a bit of a mess where we needed funding for multiple purposes all at the same time and nothing was too much trouble for Serina. Serina helped us navigate through all the options and was with us every step of the way. We honestly couldn’t recommend Serina enough. Thank you Serina 😊

Michael Shrubsall made the experience of buying my first home easy and positive! He has a real can-do attitude/approach and was able to look at my entire financial situation to not only help me buy my first home but set me up to be in the best financial position moving forward.
I felt really well-informed through the whole process and Michael was a...

Somesh was outstanding, he explained everything in detail and made the mortgage loan process so easy for us , very approachable, definitely  recommending to chose him if needed help , Thanks Somesh

Brett was amazing to deal with – our case wasn’t straightforward but he persevered and got it over the line. We’re so grateful for everything he did – we would absolutely recommend him.

Nicola was very helpful, and nice to us throughout the entire process. All of the meeting worked perfectly with our schedules. Nicola provided plenty of advice for us on almost any questions we threw at her and made buying our first home a lot better than we had anticipated.
I have already recommended Nicola to a friend looking to buy and she will ...

From the very first contact with Laura she was easy to talk to, kept things simple and professional. Laura was available to us all hours of the day and night with any questions or concerns we had. Emails and phone calls were regular and supportive. We are grateful to Laura for her expertise and relaxed approach. She was a pleasure and delight to wo...

He was great heaps of help awesome. Thank you very much was awesome.

Serina was an incredible help from start to finish. Always able to answer our questions quickly and clearly. Made the process so stress free and everything went smoothly. Thanks Serina!

Serina was outstanding, very friendly, professional and helped us all the way even after hours, and was never an issue. Couldn’t ask for more and will highly recommend!

Thanks Ro for helping us achieve this goal/dream of ours!! We weren’t even looking for a house but when we saw this house we jumped straight into Ro who fast tracked our application, we put an offer on the house before pre-approval and anxiously waited to hear from the bank (which felt like an eternity!) She was amazing! Proactive, efficient and ad...

Christiana has been an amazing MA to buy our first home, she knew exactly what our situation was and did everything to make our journey smooth. We are in Christchurch and she was based on Auckland, but she was only one call/text away- always replying my answers/doubts anytime of the day. Recommending to building inspector/lawyer/insurance, etc
HIGH...

Dustin has been fantastic in educating us and suggesting options to finance our first home. Greenhorns like us wouldn’t have made it to securing a loan if not for Dustin. We are happy to secure Dustin’s advice over a long term as we feel Dustin is well aware of our financial commitments and has our best interests in mind.

Johnny was exceptional throughout the process. I will definitely recommend his services.

We have approached many companies for our loan for First Home but Susan made it happen so that we were able to achieve getting loan and buying first home. She is very clear and communicative. Highly recommend Susan.

Very experience & helpful. Always response to email, WA, phone very promptly. Very happy with his professionalism.

Laura was always available to discuss all questions I had. She made the information easy to understand. She connected us to the supporting agencies we needed to get our mortgage finalized and secured.

We were first time buyers who didn’t know much about the process. Going in blind, we really needed someone who would take the time to talk everything through. We also had a few unique aspects to our situation which needed to be worked through. Roger was incredibly patient and helped us to smoothly progress to a great outcome. Highly recommended.

Cindy is awesome, very helpful and supportive.

I would highly reccommend Nicola. Shes a total professional at her job, very informative and got things moving quickly. I appreciate her guidance and always answered my questions in a timely manner. Thank you!!

We had dealt with many other advisers in the past who we felt just wasn’t a fit for us, or either ghosted us  as we were in the too hard bucket. Grateful I pondered over Somesh in the Kiwi FHB comments section he was just what we needed. Easy to work with, able to explain everything for us, and available 24/7 as you really do need advisers/a team wh...

Where do I start! Ro is one amazing lady & we are so grateful we had her in our corner. She was a delight to deal with & I would not hesitate to recommend her. She was always there whenever we needed & answered all our silly questions. We can’t thank her enough for making this process so easy.

I couldn’t be happier! Christiana helped my Partner and I through all of the loopholes! From start to finish and every little question we had, she was there to help! Can’t recommend her enough!

We were introduced to Johnny as our broker from a family member. Johnny has been there with us in every step of the way from sale to settlement. Every bump in the road Johnny was there to guide us through. He would always get right back to us, answered every question. Johnny is transparent and with us all the way until the finishing line. Professio...

Michael was incredible, he offered a lot of wisdom and guidance for my friend and I to get the most value out of the real-estate market, he helped us acquire amazing market leading interest rates, helped us step-by-step to secure the property of our choice, and even gave us guidance on what improvement we could make to increase the value of our pro...

Lynne was very helpful, positive, and worked hard to get the best deal for us. She made it possible for us to be able to buy a house much sooner than we expected. She respected our wishes, explained things well, and adapted to the changes necessary with lockdown very well. She always conducted herself professionally. No complaints at all.

I’m so impressed with Mortgage Lab’s Ro Graveston! She is very knowledgeable, incredibly efficient and a fabulous communicator. Ro even responded to some queries in the evening, when I hoped for a reply the next day. Highly recommend!

Serina was very professional and helpful. She helped us to purchase our home. She communicates well and we felt she worked to get the best outcome for us. Its also the thoughtful extra services she provided that made it a personal experience with her.

I highly recommend Josie for her service and professionalism dealing with our Mortgage Application. Being 61 years of age I felt that I was ineligible to get a Mortgage and went through several other brokers who failed to get back to me. I believe Josie was put on my path to help me overcome the frustrations I was feeing. Having a Filipino wife Jos...

I found Dustin as my Mortgage Adviser to be patient, personable, and very knowledgeable. He gave excellent advice and went above-and-beyond, especially in his responsiveness during critical times. I highly recommend him. Thank you Dustin!

Lynne, was fantastic from start to finish. She took the stress out of buying a house and even helped us look for a house which we now proudly own. Thank you!

Karen was fantastic to work with again – helped us navigate our mortgages for weeks through a complex separation situation, and worked hard to get an amazing rate locked in. Communication was excellent – we appreciated the frequent updates and follow ups!

Serina was a joy to work with, diligent, caring and professional. Excellent communicator who we felt wanted the best for us.

As first home buyers we found Nicola to be very supportive and understanding with all the questions and worries we had. It took us awhile but we found a house and she was with us every step of the way!

Ro was fantastic from start to finish, there were a few hiccups along the way which mainly came down to other parties not doing their part or lacking in communication. However Ro was amazing at getting things resolved in a timely manner and I had full confidence in her ability.

From start to finish Karen Latimer was there every step of the way. It was challenging for her and for us, but we got there in the end.
Without Karen’s knowledgeable help we would not be where we are today.
Thank you so much from Diana, Nigel and Kimberly for all your hard work. We are so grateful for everything. It came down to the wire and it was ...

Lynne was absolutely fantastic. She was knowledgeable, empathic and efficient. She made the process manageable and ultimately, successful!

Amazing experience working with Christiana for buying our first home. She had great communication with us, was super efficient. Christiana made the process of buying our first home so much easier as we had no clue where to start. She locked in some great interest rates for us and a good cash back deal. Overall a super experience! High recommend!!!

Highly recommend Cindy Huang, professional, knowledgeable of first home loans, and patient. She’s made the whole process very smooth and straightforward. Have recommended her to our friends for future business already.

A rare combination of friendliness,  approachability,  and professionalism. We have no hesitation in recommending Roger!

We are very happy to have Susan to refinance our existing mortgage and apply a new loan. We have tried other agents before, but Susan helped us to solve the problem. She showed great patients and understanding, really recommend Susan as finance advisor.

Brett was awesome in helping us navigate the mortgage process as first home buyers. He was patient and answered all of our questions and concerns.

I very much recommend working with Karen from Mortgage Lab. She made the application process very much easier than it could have been. Her knowledge of the market is high.

Roger has been amazing on my journey to purchase a new home. Communication was fantastic, all my questions were answered, and Roger was always so friendly and a pleasure to work with. Without Roger’s help, I don’t think I could have achieved my goal of a new home, and I am so grateful to have had his help to navigate what is often such a stressful pr...

Really enjoyed working with Nicola. She saved us a lot of time and effort and would definitely recommend her to anyone seeking advice.

I would like to provide constructive feedback around improvement but honestly cannot think of any form of service that I would want any better than I received.  Ro is a very friendly, helpful and knowledgeable financial adviser that gave us the best results.

Lynne was fabulous from the start of our journey. She was very patient with us and compassionate, and worked really hard with the bank to get the finance we needed. We really appreciate Lynne, as we are a very unique case, goes to shoe how much expertise Lynne has. Thank you so much Lynne, it means a lot!!!

Nicola is an amazing person, we really enjoyed working with her. Thank you Nicola.

Laura was such a lovely person. Not only did she do an excellent job, she really cares about her clients. She made the process so easy. She also recommended a KiwiSaver adviser as well. I think everyone should use a mortgage advisor and Laura is highly recommended by me.

Brett was very helpful and we felt that he went the extra mile for us.

She’s very professional and advised us well, definitely one in a million, couldn’t have been happier with the outstanding service she provided. Serina is a very professional advisor, that offers service beyond expectations.

Brett has helped us a couple of times and he’s been fantastic. We’ve recommended him to our friends and family as well.

Brett made it a streamlined process. We valued his expertise and guidance through the whole process.

Laura was easy-going, down to earth person who treated us like humans and not a number. Laura knows her stuff, she asked what our goal really was and she delivered. Thank you so much Laura Cates

Both my partner and I really enjoyed working with Nicola. She was extremely knowledgeable and provided great guidance to help us get in to our first home.
She was always responsive and helpful, had excellent contacts and recommendations, efficient and very friendly.
We couldn’t ask for anyone better and will sing her praises any day!

Had a trickyone for the banks, as a contractor and a few other things going on it was difficult to get the banks to understand the situation.
Serina did a great job getting all the details in and a mortgage approved.

Roger was terrific. Being relatively new to New Zealand there was lot that I didn’t know about settlement & bank arrangements here which Roger explained for me to make sure that I understood everything I needed to. He managed my expectations and concerns (things move quickly here) all the way through & never flinched. Reassuring, thoughtful and profes...

Josie is very easy to talk to and prompt in her responses. She is very dedicated in helping people.

As a fist home buyer, it was quite daunting and I had no idea what to do. However, Jocelynnda made the process quick and easy she was very enthusiastic, took care of everything for me, provided very informative explanations, and guided me from start to finish. Buying my first home would not have been possible without her!

Nicola has been absolutely fantastic in guiding us through the process of buying our first home. When our previous mortgage advisor left, she seamlessly stepped in and devoted herself to understanding our needs. Her advice was excellent, making the whole process smooth sailing, even with the added complexity of building our home. Working with her w...

Roger was great to deal with. Personable, knowledgable, professional and always working in our best interests. He gave good support throughout the process and as a result we always felt in control during a high-stakes life moment.

Cindy was extremely helpful and had supported us all the way through our journey in buying a new house. She was patient and professional!

Lynne was amazing to work with. We were referred to Lynne by another Mortgage Lab team member who was no longer able to look after us and since we were moving to another area they chose Lynne to be the most suitable and she really was 🙂 Not only did Lynne always make the time to answer our questions but she was helpful and supportive and through th...

Karen has been absolutely amazing, she took all the stress out of getting the mortgage for our first home.

Brett was a real pleasure to work with. Being first home buyers in New Zealand, Brett guided us through every step along the journey. Always available and very responsive, we couldn’t be happier.

Me and my partner were extremely satisfied with the service provided by Michael.
His expertise, attention to detail, and promptness made the entire home loan process seamless and stress-free.
I would highly recommend in working with Michael.

Brett is excellent, we’ve worked with him for over 3 years now. From his initial consultation for a simple (ish) mortgage to our recently sorted construction loan Brett works hard to make sure the job is done. We would recommend his as your finance partner!

Brett has been fantastic. He’s knowledgeable and accomodating. There wasn’t anything I asked of him that he couldn’t work with and figure out some option for. I’ll never use anyone other than Brett again.

I was a little nervous about refinancing our mortgage, but Lynne made the process straight forward and fought on our behalf to get the best deal and was quick to resolve the issues that came up along the way. Lynne was always available to talk to and answer all our questions.
The Mortgage Lab online portal was user friendly and great for keeping al...

Roger was amazing and made our dream come true after being declined by another mortgage company who didn’t even give us a chance. Roger was prepared to put the extra time in and make it work for us.
We are now comfy, happy and secure in our first home. Thank you for making our dream come true.

Nicola was really helpful throughout our mortgage application process and has continued to be really helpful post mortgage drawdown. We really appreciated her help with what was quite an unusual situation. She took the time to work through things patiently with us and has always been really responsive to our emails. I highly recommend her.

Thank you for Brett’s assistance and patience with all my questions along the way.

Serina was amazing! It was my first time purchasing a home and she walked me through every step and kept me updated the whole way. She made the whole process so much easier, and I highly recommend her to anyone needing a assistance with getting a mortgage.

Nicola made purchasing my first home easy and not at all scary. Right from our first interaction she was pleasant, friendly but also very efficient.
She was confident right from the start I would be approved and provided useful tips along the journey. We were in constant contact with Nicola updating me every step of the way.
She explained everythin...

Lynne was very helpful in getting our refinancing across the line with the minimum of pain for us. She was able to guide us through the entire process without any confusion at all. we are very happy with both her service, and the result 🙂

Michael was very helpful and engaging. He was available at any time and provided valuable knowledge and support.
I could not recommend Michael enough.

Mr Johnny Ang was very reliable adviser with integrity and sound knowledge.
He made my first home buying experience as seamless as possible even though the settlement was delayed due to other factors.

Roger, we can’t thank you enough for your support and guidance while refinancing our mortgage. Everything was explained so we easily understood and you worked with us to help us make the best decision to suit our needs. We appreciate everything you have done for us.

Michael was an absolute legend in helping me purchase my home!  He went above and beyond, and was always thinking outside the square to make it work.  He took a lot of stress out of the process. Thanks again Mike!

Dustin was very helpful and diligent. He was able to share his knowledge and help us understand what we needed to do to get into our first home. I would recommend Dustin to anyone .

We used Roy recently to refinance our mortgage. He was very easy to work with and made the whole process easy, and fast, especially seeing as it was the week before Xmas.
I would recommend him for all your mortgage and finance needs.

Lynne was fantastic to deal with. Lightning quick communication, knowledgeable and proactive. She gave us valuable practical, and proactive, insights and we are extremely happy with how easy she made the process.

Susan has helped us to get mortgages for our recent two purchases. We were very impressed with her prompt and professional services. She is knowledgeable in terms of her professionalism. Both of our purchases went smoothly, and we are very happy with the results we got. We highly recommend Susan and will definitely look to her for advice again in t...

Lyn is an extremely capable mortgage broker. She has access to all the major lenders. Definitely consider Lyn for getting a mortgage as she has no allegiance to any lender and will sort you the best deal available.

Found Michael amazing to deal with, helped us get the financial side of our life sorted, after the bank I had been with for 25 years wasn’t interested in letting us keep our existing mortgage but move to a bigger place due to our business only being 18 mths old, Michael managed to turn what I thought was a hopeless case into a better deal than we ha...

Lynne was perfect for us. I know that the Mortgage Lab have great systems and support and Lynne was excellent.

Nicola was exceptional. We had other mortgage broker contacts but it was just fortunate that Nicola in her proactive nature reached out to us in a timely manner and so we decided to go with her. Nicola was calm, friendly, positive and her communication skills and attention and care were outstanding. I wouldn’t hesitate to work with Nicola again or ...

Roger was fantastic to work with. He made everything easy and really helped us work through the options and make decisions about what would work for us, despite lots of changes. In all honesty we would have been lost without him – he took the stress away!  Can’t recommend him highly enough.  Thank you Roger!

Lynne is motivated, provides regular updates and genuinely has your best interests at heart. Recommend!

She is very kind of person. Very professional and responsible.

I found Cindy extremely helpful and professional. Her personal approach makes me feel so comfortable when I need to ask her any question. She is amazing and highly recommend her.

Johnny was really helpful and professional in mortgage field. He explained and gave solution what the best for his client.

Lynne was excellent to deal with, very friendly and very knowledgeable. I would recommend her service.

Thanks for the awesome service and taking all the hassle and stress out of getting a good deal for a loan. You made my life alot easier.

Two thumbs up for Johnny, his excellent service and hard work. I would 100% recommend Johnny to my friends and family without doubt.

It’s a very frustrating time at the moment working with the Banks. For many years we have used the services of a Mortgage Broker and been completely satisfied. Recently we had to change to Nicola and ask for her service. We couldn’t have been more delighted. Efficient, responsive and communicative. Wouldn’t hesitate to use Nicola again or to recommend...

Serina was warm, friendly, experienced, professional, and super helpful. I would recommend her to anyone and all my family!

Brett was amazing with us, he was very patient and explained everything we needed to know, we went about everything a little backwards but he was able to make it work and in a short time frame, we are so grateful for his hard work because we wouldn’t have been able to do it alone

Cindy is a really helpful and trusted consultant who handles my case in professional and sufficient way. Much appreciated.

Thanks to Mortgage Lab and especially Roger Fairbairn – you were amazingly helpful and did a fantastic job securing my new mortgage! I can’t recommend them enough 🙂

Ro was ABSOLUTELY INCREDIBLE! Totally personable, remembered all the little details about us and our family and literally was available to us 24/7 (well it felt that way anyway!). I felt like we were her only clients because the minute I reached out she was available. I was actually shocked to find out she had plenty of other client, ha! After a sh...

There’s been a huge list of things I’ve had to organise with the purchase of the land and letting of the house. It seems to be never ending- at the moment.
But the reason this is all happening is all thanks to your wonderful assistance- and under such a pressing time frame!
I so appreciate the effort you put in for me, your efficiency and communica...

Laura was so easy to understand exceptionally great at her job always there to help and so optimistic she has helped change my life not only myself but my partner and children.

Michael is amazing. We first met him a couple of years ago when we looked at refinancing. He went over and above all expectation to get us approved, which he did. But in the end we did not proceed at that time. We approached Michael again a month ago to refinance as we were not happy with our current bank. Once again, he was super efficient and ver...

Ro went above and beyond to help us achieve our dream of owning our first home. Her exceptional communication and dedication throughout the entire process made what could have been a daunting experience feel smooth and reassuring. We felt supported and well-informed every step of the way. I highly recommend her to anyone looking for a knowledgeable...

Nicola was so awesome to work with, she helped us through every step of the mortgage process and really took the stress out of it for us. She was really lovely and knowledgeable and we would recommend her to everyone!

My husband and I still can’t believe we own our own home. Without Michael’s guidance and hard work we wouldn’t be where we are now. He went the extra mile and put in many many hours getting it all over the line. When we didn’t think it would work out he assured us it would and encouraged us to keep pushing. We are extremely grateful and wouldn’t he...

A few years ago, I had gone through the process of trying to purchase a first home – and knew how daunting it was.
When I found a house and had my offer accepted, I was given Serina’s details and went from there, I’m so glad I did.
Serina was amazing to deal with!!
She did all the hard work and made the process seamless. Was always quick to answer que...

Thanks to your invaluable assistance, we’re now happily settling into our new home! Your unwavering support was instrumental in making our dream a reality. After facing rejection from XXXbank, we were on the verge of giving up, but you stepped in, restoring our hope and guiding us through the process. Your dedication and expertise have made a world ...

I literally cannot fault the process or the advisor, or suggest any improvements. We recognized the challenge posed by the bank’s demands, as they sought full financial disclosures and measures to limit our/their risk. ML and Brett made this as painless as possible for us.

Lynne was great to deal with and always available to answer any questions we had. Lynne made the process easy. Thanks Lynne!

Matthew made our first home buying process a breeze. He listened and gave well informed information to support us by getting our finances sorted and having a plan with us. He was always very communicative and went above and beyond when dealing with us. He also had a great network referral that put our mind to ease and made the journey a breeze. Hig...

Johnny maintained a professional, yet warm attitude throughout the whole process. All questions were answered promptly, and succinctly.
He really made the whole mortgage process smoother, allowing us to focus on the house hunting aspect. I would recommend Johnny to anyone and everyone. No mess, and no less than the best!

Dustin delivered excellent and professional service, informed strategy and advice in our first home-buying sessions with him – throughout the entire process from pre-purchase to post-purchase. He laid out any potential hurdles and considerations that one may encounter and how to navigate these issues while personalising his recommendations for us. ...

Having been homeowners for some years, we realized there wasn’t enough flexibility and transparency on our home loans. We needed non biased advise.
Via social media Ro stood out as motivated, not only as an advisor but goals in her personal life. The communication was available and consistent, open and positive. We’re super grateful for Ro’s dedicatio...

Karen was absolutely lovely to work with throughout my whole mortgage approval and house buying process. She was always available to chat, responded promptly and explained everything in a way that was easy to understand. I’m so grateful for having had Karen’s assistance, it really did make the process so much smoother and easier, and I wouldn’t hesita...

Lynne was fantastic to work with and we are so glad we went with her as our advisor. The whole process was easier than I expected thanks to Lynne’s help. We would definitely recommend her to our friends and family.

I cannot recommend Christiana enough. So knowledgeable, helpful, very quick to respond. Also the process was so easy. All your documents are uploaded via a website and all visible in the one place. Will 100% be using her next time to re-fix our mortgage. Christiana really goes above and beyond for you!
Thank you so much Christiana.

Karen was exceptional to work with. She was diligent, compassionate and patient throughout the process. I would recommend Karen to anyone that is considering applying for a mortgage or even starting to save for a deposit.

Ro was a superstar! We found her friendly, calm, and very knowledgeable. She was only a text away for my many questions. We would definitely recommend her to anyone looking to buy. I’m so glad we had her on our team.

Serina was lovely throughout the whole experience. She quickly came back to us as we changed what we wanted and was easy and professional to deal with. Highly recommended.

Enjoyed working with Brett as he can explain the process in Layman terms.

Brett made the whole stressful process of buying out first home easy and we felt supported the whole way.

Nicola was amazing from the start.
She explained the process throughout the whole thing and simplified it.
No question was too silly. She was easy to get hold of and she replied so incredibly quick.
Meeting with Nicola I held little hope that my dream was obtainable. After previous MA told me I needed a partner to get into the property ladder, as n...

Susan was excellent to work with throughout the entire process. She helped us refinance our mortgage and get a better rate than we could have on our own.
Her knowledge, contacts and dedication were outstanding and she constantly reassured us during what can be quite a complicated process for those who haven’t been through it before.
We thoroughly en...

There is no way we would have made it this far without all the blood, sweat and tears our MA Ro Graveston put into giving us advie and supporting us through our this journey.  We can not thank her enough. She really does love seeing her clients succeed and helps them to make their dreams come true. Thank you xx

Serina was great from the initial phone call to the day I moved into my new house. She put me on the right track to buying my first home, kept in touch along the journey until I was in the right position to buy.
She recommended contacts and gave me advise above and beyond what is in her job description. For a solo mother taking this leap for the fi...

Yes, prompt response to my questions. He provided various options and explained the pros and cons which helped me achieve my target.

We would recommend to anyone looking for a mortgage to engage with Roger Fairbairn from Mortgage Lab, as he was fantastic to work with and we know that we got the best outcome for our family. By working with Roger we were able to know what we could afford to purchase and he helped us work through the steps to get our finance. We are very grateful f...

We bought a house in very difficult times like I’m sure a lot of people. The Mortgage Lab but especially Roger made this a seamless process. I could not think of anything they could have done better. I would never use anyone else when buying my next property. Highly recommend them. Roger did everything in his power in very difficult times and went w...

I was given Dustin Lindale’s contact details from my sister (of which he also provided an amazing service). Start to end, Dustin has been amazing. I work away a lot and Dustin made the process of building a house seamless. From insurance to mortgage structuring, to budgeting Dustin has been amazing. I cannot thank him more for his services. I look f...

Karen was an absolute pleasure to work with! She took all our concerns seriously, had a great answer to every question and worked with us long-term to achieve our goals. I will absolutely recommend Karen and Mortgage Labs to anyone looking for mortgage advice in the future! 🙂

Uncle Johnny has been awesome, he went above and beyond for us. We couldn’t have asked for a better mortgage advisor!

Dustin was great to work with! We originally reached out to Dustin to see if it was possible to buy our first home, 6 months later we moved in!
We have also started passing on Dustin’s information to friends and family for their financial needs because of our great experience. This was our first interaction with a mortgage advisor (and buying a hous...

Michael Shrubsall, was an amazing advisor. He was very professional and prompt from the very first contact. Michael gave us great advice and assisted us with our refinancing in record time. His relationship and communication with the bank and myself couldn’t be faulted. We would highly recommend him and his service to anyone!

Lynne was highly recommended by close friends and truly lived up to the praise. Her communication is fantastic, and she is very approachable. As first-time home buyers, her transparency and professionalism were invaluable. Lynne guided us through the process, and within two months, Fiona and I settled into our dream home. We both count ourselves lu...

Serina got us into our first home at 22 years old when we did not even think that was possible for the next 10 years. She fought for us like no one else would have, and had our backs the whole way. Amazing communication throughout everything and was always available for whatever silly or minor question we were stressing over. An absolute joy to dea...

Roger has changed my life. I had previously approached 2 other mortgage brokers from other companies, with neither understanding complex financial/legal situation I was in due to being involved in trust. Roger was going to be the last person I contacted before giving up the house hunt, but I’m so glad I didn’t. Roger gave so much attention to my situ...

Very impressed! She answered all my questions promptly and politely, making everything very easy to understand. I was especially impressed with the speed of her work. Overall, she provided excellent service, and I am truly grateful. I would definitely like to work with her again in the future.

Ro was excellent. Helpful, knowledgefull and really patient. As first time buyers she did put us at easy and made the whole process stress free.

Cindy is such a brilliant broker who is referred by my best friend. In the first face to face meeting with Cindy, I told her about my financial situation and what kind of house I want to buy, Cindy made a full analysis and provided me some suggestions. I was so impressed with the way Cindy handled the meeting. I liked the way that Cindy presented a...

My wife and I would like to say thank you to Johnny for his excellent service. He has a broad knowledge and provided us with good options and clear information which really helps us with the decision making. He handled all our enquires professionally, accurate and with kindness. We were glad to have him as our financial mortgage advisor and wish hi...

Lynne was great to work with as a broker.
She was clear about what could be achieved and was available to field questions.
In what have been challenging times she worked really hard for us and was most interested getting the right outcome rather than the quickest solution.
We will be working with Lynne in the future and recommending her to friends ...

Very helpful!

Nicola has been an absolute pleasure to deal with. She has explained everything at the start and along the way. Answers and replies to emails and questions and when required will pick up the phone to discuss thinks. She has great knowledge and expertise and I feel that she has advised and helped us to get the outcome we were after. I have absolutel...

Nicola was very patient with me- being a First Home Buyer. She communicated well on a regular basis & made sure everything went through to the Bank as needed. Would definitely recommend her.

Brett was so patient with the ongoing fiddly issues that I was having with the bank. He was so prompt to reply to my queries no matter how big or small. I really appreciated his expertise and support.

Ro was amazing to work with. Answered questions outside of ‘work hours’. Explained everything clearly and got us a great deal. Would highly recommend!

Quick response and helpful.

I was searching for a mortgage broker when a friend recommended Serina. From the moment I contacted her, she impressed me with her professionalism, organization, and patience. Whether I bombarded her with questions over the phone or through email, she responded to each one comprehensively, which greatly boosted my confidence in navigating the home-...

Brett was outstanding to work with, kept me fully informed throughout and constantly went “over and above” to ensure everything went smoothly when purchase was completed.

Cindy was brilliant! She got us a mortgage when I thought we wouldn’t have a chance because of our age!

Lynne Dent, thank you so much for helping us to achieve our dream, your guidance really keep us on the right track, your kindness, fast and clear respond really helpful, 100% recommended. Regards. Scarlet and William.

Nicola was great! Really open, understanding, and really took the time to ensure we felt supported and understood everything throughout the whole process. She was approachable and considerate, even when asking, what might seem like, “silly questions”.

I had the pleasure of working with Lynne Dent, I couldn’t be happier with her service.
Lynne was not only professional but also incredibly knowledgeable, always staying updated with the smallest details in the ever-changing world of finance. Her expertise and dedication made the entire process smooth and stress-free.
What truly stood out was Lynne’s ...

Johnny is a legend! He is efficient, knowledgeable and professional. Always available to answer any questions and concerns. Thank you so much for making our first home journey a positive and less scary experience. Highly recommend 🙂

We have used Nicola over the last few years she is absolutely amazing she makes our experience very easy and stressfree.
Very happy and easy to deal with, we will continue to use her for years to come.
Thanks

It was a hard 4 months getting through the new banking changes and dealing with the change in market conditions. Brett was there every step of the way and we are now happily settling into our new rural property. Thanks heaps!!!

It’s been a pleasure working with you and we have really valued your honest advice and fast responses. I know our situation wasn’t straightforward so we are extra appreciative of all your work you did to get this progressed this far.

Johnny Ang is a reliable professional with great character. He had exceeded our expectations and went extra mile helping us. We will definite engage him again!

I truly believe if it had not been for Ro and her awesome work ethic we wouldn’t of got our first home, she gave great advice and was available at all hours of the day for us. I would recommend Ro to anyone looking at getting into their first home. We will definitely be using her if we have any other financial needs or advice in the future too.

Dustin helped me get my mortgage for my first house, he was super knowledgeable and helpful for all the questions I threw at him. He followed up regularly to keep me in the loop with how things were tracking which was great reassurance to know I wasn’t missing anything. He took out all the hassle of having to deal with the bank directly and got me a...

Laura is perfect! Smart, efficient, get to the point, proactive, no complicated docs and no emails going back and forth, just perfect!

Laura did an incredible job when it came time for us to refix our mortgage. Her communication from initial consultation to signing off the paperwork was excellent, not to mention the great options for different banks and rates for terms that suited our needs at the time. Her facilitation of this process made my life easier, which is the most valuab...

Lynne was recommended to me by a previous customer and for good reason, she was AMAZING and made the whole process of buying our first home so much easier! She went above and beyond! Would totally be recommending! Thanks Lynne!!

Laura was absolutely amazing and I know how difficult me and my situation where to deal with! Without her I would not have bought my first home! You can’t ask for a better mortgage broker, or person, to be guiding you through it!
Thank you Laura!!!!!

Serina Nicholson was absolutely amazing she went above and beyond for me, I would definitely recommend her to anyone she is the best person in the business 🙂

Brett has the ability to grasp very complicated financial pictures (which is my case) and navigate them through with the bank. Most brokers don’t have this level of skills or cannot be bothered. He never loses his cool in this very stressful job to help people!

Serina is fantastic. Fast, good communication and helps explain the complicated terms in simple words and no judgement towards you and your finances.

Have found Lynne so helpful- honestly feel she has gone above and beyond in both advice and organising finances. Would highly recommend this lovely lady. She has always made her time available and I do feel valued by her as a client. She navigated through the banks, when required, and provided an extremely satisfactory outcome.

Susan is very helpful and professional.I had a fantastic experience working with my mortgage broker Susan Wu. Her expertise and dedication made the mortgage process smooth and stress-free. She went above and beyond to find the best rates and options for my unique situation. I truly appreciate her professionalism and excellent communication througho...

Working with Serina was very easy and effortless. She made sure we understood everything and was always very quick to respond to any questions. We’d definitely recommend Serina and mortgage lab and look forward to working with her again in the future.

Would not have asked for anything better but to get an experienced broker at my very doorstep. I applaud your care & support and irrespective of the results of all this, you have really gone above & beyond.

Matthew was very good to deal with. Explained everything well and can tell he has your best interests at heart.

A very enjoyable, stress free experience, even with last minute changes due to interest rate changes. Roy was very knowledgeable, providing clear and accurate information with good options. Understood our requirements and found a product that has more than met our expectations- wins all around.

Lynne was recommended to me and I highly recommend Lynne to others. Lynne is highly professional and uses down to earth language.  She has a vast financial knowledge base and I could feel her passion for helping women gain financial freedom. Cheers Lynne you’re an absolute gem.

Christiana is a great mortgage advisor. It has been a pleasure working with her.
She provided great advice on options – both of lenders to go with and mortgage structure, while also taking on board our preferences. She was very helpful and patient in answering all our questions, from basic to complicated.
Throughout this process we felt like we were...

I wanted to take a moment to express my sincere gratitude for your exceptional assistance in facilitating the refinance of our mortgage.
Your expertise and dedication throughout the process were truly invaluable. Your guidance made the entire experience smooth and efficient. We appreciate your commitment to ensuring we understood each step, and you...

Smooth and quick refinancing to other bank. Thank you.

Serina helped us get a mortgage even though we thought we couldn’t get one she made the whole process really easy, she was always just a phone call away and would call us back straight away, I love that now we have our mortgage Serina is still going to be advising us on other things thank you Serina for helping us on the property ladder.

From the moment we met Karen, she was able to provide us with all the advice we needed. Any questions we had were explained in ways that were easy to understand and we didn’t feel overwhelmed by the process at any point. Karen was great with communicating to us and helped to ensure that everything was in order when we were ready to purchase our fir...

Somesh really helped us understand the process, thank you so much!

Lynne was great to deal with. She was well informed and provided all the relevant details and made the process so very easy. Love the regular updates and care taken. Thanks Lynne.

If possible, I would love to give Cindy a six stars rating, she works professionally, customized and tailored an affordable loan for me, she even sacrificed her weekend leisure time to help with the questions which I came in my mind. I believe she is a trustworthy, efficient person with right work attitude. Thank you very much indeed, Cindy 🙂

Ro is kind and patient and very professional, her insightfulness into mortgage restructuring and  loan applications made the process simple, stress free and fast. I would recommend her for any form of banking matter. We look forward to working with Ro in the future for our other loans and mortgage advice and management.

Lynne took all the hassle and stress out of remortgaging my home, infinitely capable, Lynne had me “sorted out ” in double quick time. Even while on holiday Lynne kept me up to the minute on progress……. Legend

Somesh was truly amazing — one of the most helpful professionals I’ve ever dealt with. He went way above and beyond my expectations and made the whole process a lot smoother. You can trust Somesh!

Nicola was a wealth of knowledge, she took over our account from another company when we really needed help getting our mortgage across the line. She was clear in her communication and we could tell we were finally in good hands. Would highly recommend Nicola.

Christiana was fantastic to deal with; always happy to help, gave lots of good information and was easy to get in touch with. We will definitely be using her again next time it comes to re-fix the mortgage 🙂

Cindy was wonderful to deal with and helped us go through all the complicated things involved with getting a home loan. I highly recommend her services.

From the outset Ro was a pleasure to deal with. Down to earth, factual and professional. What should have been a relatively simple process, due to a rather challenging investment property selected – it was a bargain for a reason and threw a few obstacles at us. Where others may have given up Ro was always available to give advice or chase other stak...

I really enjoyed having Roger as our advisor. I have spoken with many mortgage advisors, and I can very well tell that he is far more knowledgeable than anyone else. He was listening to our requirements and suggesting with the best options. This was for our land purchase to construct our first home. I will be following up with him after few months ...

Christiana was indispensable in me purchasing my house. Her knowledge, experience and willingness to help made what could have been a very stressful time far far easier than I was expecting.
She was only ever a phone call away to answer questions or explain my options to me in what is quick a tricky market and we ended up with a great result.
I can...

Lynne has been fantastic at helping us achieve our dream of buying our first home. Her advice and guidance was so thorough. Would highly recommend her.

Johnny was very helpful. He helped us secure a good rate with a great cash back and got us the products that we wanted. He is very approachable and always gets back to you no matter the time of day. He is also very professional and honest with his recommendations and answers to questions.

Brett did a great job! Excellent communication. He was very patient. It took all the stress out of it with Brett handling things.

Working with Christiana at Mortgagelab was an absolute pleasure. As first-time homebuyers, we were navigating unfamiliar territory, and Christiana’s guidance and expertise made the process smooth and stress-free. She patiently explained complex market and banking terminology, ensuring we were well-informed every step of the way.
Christiana’s advice w...

Thanks to Ro we are able to live the life we hoped for, in the property we dreamed of. We didn’t like our chances of getting a loan top up due to being on a single income with dependants, but Ro made it work and made it look easy!

Roger had great communication and made things as easy as he could for us, we really appreciate everything from Roger.

I met Dustin through Mortgage Lab. He was very good hassle free service, very clear on what was needed and not. He updated us clearly. He’s one of the best in business.

10/10 Mike. Thanks for your support and for getting me across the line through challenging times. I found him to be very committed and professional in all areas of our business. Great to have a person to person chat and a great contact like Mike. I will always use Mortgage Lab to help me move forward in my business dealings and to help sort my issu...

The three most important characteristics that describe our engagement with Somesh’s advisory process are his empathy, personable nature, and high professionalism. From our very first conversation, he understood and connected with our needs, keeping us hopeful throughout the entire financial approval process. His ability to balance attentiveness to o...

Contacted Roy after seeing a Facebook post. Our previous experience with mortgage brokers had not been great. Roy listened to our goals and worked with us and is still supporting us in achieving our goals. Amazing communication and support.

Lynne made the process of refinancing our home loan very easy and straightforward. She was always very easy to get hold of and constantly kept us up to date with the progress of our application. Would definitely use her again and recommend her to others.

Roger was incredible from start to finish. He answered every obscure and annoying question I had with patience and integrity. Roger worked with me for over 6 months, through multiple scenarios until I finally was able to purchase a home. I really can’t thank him enough for his support, patience and expertise. I would have given up without him. Thank...

Roger did all the hard work us, he was always very professional and patient.  Great attitude and was positive throughout the process. Would highly recommend him.

Susan she did a great job, thanks for her helping lots. Excellent. I’m very happy with her. It’s good. Done good job

She was great. Great service, good time frame in getting back to us and always reachable.

Cindy Huang provided perfect customer service. She helped us to go through options to achieve a positive and timely outcome. I am incredibly grateful to her for assisting me and my partner to purchase our first home. Cindy provided comprehensive guidance and helped me to navigate the complexities of the entire process of purchasing property. I have...

Serina was absolutely amazing! She was in constant communication and made sure we knew exactly what we had to do every step of the way. I wholeheartedly recommend Serina if you are looking for a mortgage adviser! Totally brilliant!

Lynne was amazing through the whole process, as first home buyers we didn’t have a lot of knowledge of what to do and when to do it, Lynne helped make the process seem so much more less stressful.Lynne was so patient with us as, it took over six months many phone calls and emails back and forth to find the perfect home for our family.Lynne was so a...

Ro is amazing! Make the whole process so easy, great recommendations and fantastic communication. We are very happy to have been reccomended Ro Graveston.

Roger was fantastic to work with and played a key role in helping us secure financing for our first home. As first-time buyers, we had a lot to learn, and Roger was always available to answer our questions. He provided practical advice, responded promptly, and made the entire process much easier. He also secured excellent rates and ensured we had t...

We approached Dustin after watching a webinar he arranged.
At the start he arranged a meet and greet to get to know us better and clearly explained the process.
He made us feel comfortable and safe and answered any questions we had, not only at the beginning but right throughout the process.
If you think you have no chance or are too shy, don’t be. ...

I wanted to take a moment to express my heartfelt gratitude for all of the amazing work you did to help us secure our mortgage. Your expertise, knowledge and unwavering support throughout the entire process were truly invaluable. Throughout the application process you were always available to answer any questions we had and you went above and beyon...

As a first home buyer, as well as being on my own, having Dustin as my mortgage advisor was an absolute pleasure and I would highly recommend him for anyone looking for advise on home ownership and loans. From the start to the end, Dustin was always organised and kept me up to date every step of the process. Even at the end when we had a bit of a c...

I liked that Dustin wasn’t afraid to tell us how it is – that if we didn’t get strict on our budget, we are not likely to get approval. This helped us to budget more and structure finances to allow us to get approval from the bank.

Roger was awesome – did hours of work for what in the end was a very small return for him – and always professional, cheerful, responsive and with truly helpful advice.

Lynne was very helpful and her advice was brilliant.

Very lucky to get cindy’s service, professional and efficient, super recommendation.

I approached Christiana earlier this year for advise around purchasing my first home. Although I was not yet in a position to do so Christiana formulated a plan to get me there which I am now following and hopeful to buy in the new year. When the time comes I will definitely look to work with Christiana. She is professional, easy going and lovely t...

Christiana was an amazing support and soundboard. Constant communication and reassurance in a time of uncertainty. Nothing was too much and it was never too late to call. Would definitely recruit her services again. Thanks, Christiana!

Roger was a well informed, patient and quick communicator. We really appreciated his calm approach to sticky situations especially on the days when we needed it the most. There were times when he went above and beyond to make things happen quickly and he was always good at  checking in with us along the way. I really recommend Roger to anyone looki...

Laura Cates was amazing she worked with us to secure a construction loan and worked really hard to help us achieve our dream of home ownership Thank you.

Serina was an absolute asset to have supporting and guiding us as we sold and purchased a home. She made this whole process so much easier – we could not imagine doing it again without her!

Great service and communication.

Serina was absolutely amazing, she made us feel empowered to make big decisions as she was so knowledgeable and experienced within her field. She was easy to communicate with and was so friendly. We now have a beautiful home that we adore, it’s all thanks to her! We would highly recommend her to anyone and everyone!

Somesh Awasthi was exceptionally professional and impressive in his work. I particularly appreciated his promptness; he responded quickly to any questions I had, even though I was in Wellington, and he was guiding me through Auckland. It never felt like he was far away. He was consistently swift in providing solutions and resolutions, and he never ...

Very happy with the service and being able to work around my expected travel. Also with being able to lock in rates before the recent increase.

Thanks Lynne, all credit to you for keeping up with our ever-changing plans and grasping our preference for managing the paperwork online digitally which was so much more efficient and convenient for us during this hectic period. You were a pleasure to deal with.

Ro was awsome from the get go. She made what seemed like the imposible possible and i will always be indebted to her for that.

She was really good, excellent support good knowledge of what she is doing. Very quickly to respond.

She was awesome.

I had an amazingly easy and smooth loan top up experience assisted by Brett and his team. Brett was professional, responsive, and made our tight timeframes possible. He was patient with us and his communication throughout was constant so we were never left in the dark. Brett genuinely wanted to help us and get the best possible deal from the bank. ...

Brett was great to work with, very supportive and genuinely committed to helping me buy my house.

Karen had just finished helping my parents get a mortgage/into a property and they referred me to her for my own home: I found Karen very easy to work with, she was very informative and patient throughout the whole process. She stayed in touch regularly and made sure I had everything organised that needed to be. Will recommend Karen and Mortgage La...

Christiana has been such an amazing help with buying our first home. She’s quick to respond, made us feel comfortable about asking silly questions and is really knowledgeable about the process. She also sets all the info out in her emails in a clear and succinct way which is so appreciated. Have no hesitation in recommending her.

Lynne helped us get approval for our first investment property, throughout the whole process we found Lynne more than happy to answer any questions we had and find a lender that suited our needs. We highly recommend Lynne to anyone for their lending needs.

She is excellent. She is very helpful.

Once again a very BIG thanks and as I mentioned several times during our talks. Legend. A delight to speak to. Hope all is well and all the best Laura. Laura went out of her way, beyond expectations to assist with success.

Serina was great. She stayed in communication with me through every step. She took her time to explain the process and answered any questions I had. Thank you Serina.

I am really happy working with Johnny Ang as he always ready to answer my question and understand my situation.

What a fantastic service! Brett is a pleasure to work with, he is highly professional, communicative and was able to sort our mortgage out for us at very short notice. He really went the extra mile to make sure everything was in place for our settlement.

Lynne is the best! She helped us a lot. Always answer our questions. Thank You Lynne

Appreciate Susan’s patience and professional recommendations!

Cindy is really kind and professional, according to our situation she gave us so professional advice, thank you so much, and I will go to Cindy next time.

I initially found Frances and her amazing work colleague Ro from a Facebook mortgage rates page, from the first minute we engaged I knew I’d made the right choice in a broker! Amazing prompt service, my needs were heard and met & I very much look forward to working with you on my financial journey moving forward. Thank you Frances!

Nicola was kind, polite, professional, smart, articulate, punctual, helpful, easy to contact and very easy to talk to. I would recommend Nicola to anyone looking at getting a home loan as she truly does go above and beyond expectations.

Now I own my own home! Thanks to Roger the process was really straightforward. He was there every step of the way and the first person to congratulate me on settlement day! Roger listened to my specific needs and therefore gave me advice based on this, which means moving forward I have heaps of options and a certain amount of financial freedom whil...

Roger was absolutely incredible to work with. He was easy to communicate with, answered all questions, made us feel at ease with all decisions. Kept us up to date every step of the way and worked really hard to get us into a good position to owning our first home. I have already been recommending him to my friends! Thank you so much Roger!

Ro was an awesome advisor, really made the whole process seem so much more manageable. Ro was incredibly knowledgeable, patient, and attentive throughout the entire process. Her professionalism and kindness truly made a difference. Myself and my partner highly recommend this advisor to anyone in need of mortgage assistance!

Ro has gone above and beyond for us, making our home buying process so easy. She lays out facts which makes things real, no beating around the bush. She is very trustworthy and is just a phone call away. I am so glad that she was our MA!

I was buying a house on my own and was very unsure of what the next steps were. Right from the beginning I was stepped through what I needed and who I had to call. When I was overwhelmed by the process and panicked that it wasn’t going to happen. Laura reassured me and supported me with the next steps. Forever grateful to be in my new house. Thank y...

Nicola was nothing short of amazing!!!She was professional and a pleasure to deal with. Her communication was awesome, she kept us updated every step of the way and was very patient with us as first home buyers we had a lot of questions! I could email/text her any time of the day/night and she would get back to me promptly.During the period of purc...

Great communication, really kept me in the loop as a first home buyer.

Lynne was absolutely fantastic! She is simply the best mortgage advisor I have ever dealt with. Lynne worked really hard to help me, she worked really hard to help me achieve my goal. Lynne was the best broker I have ever dealt with. Thanks again Lynne!!

Very happy with the professional service provided by Cindy, high recommend!!

Ro was recommended to us off of a post on a Facebook group, from first contact we got along really well, she’s personable, knowledgeable and reliable. My Fiancé and I didn’t think we’d be able to get a mortgage just yet as we have a bit of debt, but Ro made us believe, and delivered way above our expectations.No question was a stupid question, Ro w...

Serina was amazing. Incredibly knowledgeable and patient with all my questions. She worked magic to get me and my partner into a home, and we cannot recommend her enough.

Lynne was amazing helping us get sorted for our first home. As first home buyers we didn’t know a lot about the process and it was quite daunting but she made it so easy and was super quick to answer any questions. She helped remove a lot of the stress from the process! Would definitely recommend using Lynne as your broker 🙂

Laura was so amazing and understanding. Really helpful especially as all the work was done during level 4 lock down. I can’t recommend the service and experience highly enough.

Roger did an amazing job. He’s outstanding at his job. As a first home buyer, I was quite anxious about the entire process of buying a house. Roger made my anxiety disappear, guided me through the process with quality advise, checked in regularly with me and responded quickly to any questions I had. I couldn’t have been happier how everything went.
T...

Cindy is a specialized patient and perfect broker, she gave us a lots of useful advice until we got the house. Really appreciate about that. Strongly recommend to my friend who is need to a broker in future.

Cindy is very professional and passionate to help our mortgage application, I am very appreciate and look forward to work with her next time, definitely to advise her to other friends if they needed.

A financial adviser with an add on value. That is how to describe Josie as my financial adviser during the entirety of refinancing my mortgage. She never failed to answer all the questions that I asked, and she was able to answer them all to my satisfaction. She had been consistent throughout the process, guiding me to make the proper choices and w...

Great experience, Lynne found the best mortgage option for me, was so considerate of my situation and kept me informed throughout the process.

This was our second time working with Nicola, this time getting a top up mortgage to get some renovations done around our house. She was lovely to chat to and gave us some really helpful advice that helped us secure the lending we needed. Would definitely recommend to anyone needing mortgage advice 🙂

Lynne was very easy to work with and got my mortgage sorted for me fast. I would highly recommend her.

Serina was very professional and was realistic with me about what I could afford to take on now I’m heading towards retirement.

Lynne did a brilliant job organising us into our first/down sizing home. We didn’t think we had things quite in place but non the less when a place popped up we were really interested in she was able to work her magic and we have now been in our own home for a couple of months.She was so knowledgeable and helpful, answering all the little questions ...

Brett was simply the best mortgage advisor we have ever used. He really went the extra mile to help find solutions to our challenging business financial situation and got the results we needed. We would have no hesitation in recommending Brett to anyone. He was awesome!

An awesome advisor, excellent explanations that made it easy to understand the process. Very well balanced professional advice with the much appreciated personal touches throughout especially the small words of encouragement that actually meant the world and made a great difference to my wife and I, in such stressful times. We cannot thank Bryony e...

Somesh was awesome and very helpful. Just keep this up the way you are.

Excellent experience working with Nicola to help me buy my first home!

Great service, very professional and very helpful. Laura was great very friendly and professional.

Brett was amazing, he really looked after us and made every effort to get us our home loan. I would recommend him any day.

Cindy, who’s a very professional and very kindly to the client. I am very Lucky choose her to be my adviser.
Thank you so much for your support Cindy.

“Ro was fantastic to work with! She made the whole process as smooth as possible and really went above and beyond to help me and get the deal over the line. Big ups Ro 💯
Recommend her 100%”

Serina went above and beyond to help us. She was honest, friendly and genuinely wanted the best for our family. She actually ran the numbers for us initially about a year ago and had the integrity to tell us that it wasn’t worth moving banks at that time, forgoing her own commission. Then a few months ago we used her services again and she was able ...

We had an incredible experience working with Roger on our journey to securing our first home. From our first meeting he instantly made us feel at ease. His expertise and knowledge in the mortgage industry were truly impressive.
He patiently guided us through the entire process, explaining every step and answering all our questions with a genuine en...

Considerate professionally, highly recommend.

Serina was extremely patient kind understanding and professional, I couldn’t have asked for anyone better to go on this journey with. Serina explained any question I asked until I understood it even if she had to explain it 5 different ways till I understood what she was explaining and without making me feel like I was stupid. Thank you serina I wi...

We found Michael to be very helpful, friendly and great to deal with. Thank you Michael!

Serina went above and beyond trying to get a mortgage organized for us and although it didn’t eventuate it was through no fault of her ability or commitment.

Susan was awesome. Very helpful and answering along the way. Joyful to work with. Highly recommend her. All the best.

Cindy was one of the best brokers we have ever worked with. We found her at a time we were at a crossroad, not knowing if our loan was possible. She was patient with us, assured us of the way forward, and turns out she was right after all. She was conscientious and professional in her approach, always communicated with us, and advised us about our ...

Micheal went above and beyond to help us into our first home. He was amazing. Micheal explained everything to us as we went and helped to remind me to send things in. I would recommend him to anyone.

We recently worked with Ro and I can’t recommend her enough! From start to finish, she made the mortgage process seamless and stress-free. Her knowledge of the market is impressive and the speed of her work was fantastic.
What truly sets Ro apart is her ability to explain complex concepts in a way that’s easy to understand. She was always available ...

Laura made this process painless. We have some advantages in our favour but it was effortless from our end. Highly recommended.

Lynne helped us to secure a mortgage to renovate our house and was brilliant. Her communication was excellent and we knew where we stood along the way. Thanks!

Johnny is an absolutely amazing adviser. He made our first home purchase a breeze, kept our stress at bay and was the one keeping us well & sane throughout the whirlwind of a process. We will always be true & loyal to Johnny, he is the greatest!

Brett was awesome! Very thorough with his explanations, always available and going the extra mile. Loved dealing with him and he made the process very easy for someone who had never had the experience of buying property in NZ.

We had the most awesome experience, we had been trying to buy a house for the entire 2020 and used a number of mortgage brokers but each asked more and more from us. They wanted us to cancel our KiwiSaver deposits and cancel this and that. We were about to give up when a friend told us about Lynne and we said this will be our last try long story so...

Laura was very helpful throughout the process, answering any and all my elaborate questions as a first home. Laura was great.

I was so lucky to have had Susan Wu as my mortgage financial adviser as an extremely nervous and admittedly clueless first home buyer. Susan was unconditionally kind and reassuring at every step of the way, and always willing to share her expertise at all hours of the day. She was extremely accommodating to my schedule and spoke with me through any...

My wife and I used Michael to obtain a new mortgage for our dream property. Michael was brilliant, communicative and importantly got the deal done. It would be fair to say that we more than made him work to get the deal done as it was a complicated multifaceted deal to enable us to sell and buy in a difficult market with a non standard deal. I woul...

Christiana was professional, so helpful and made the whole process easy. Would recommend her and will use her services again.

Brett was very forthcoming and worked hard in getting our loan secured during a weird time with getting loans. He went above and beyond to make sure any oddities/confusion was sorted out in time for settlement date. Our accounts are quite complicated and we sure gave him a good workout but he succeeded in getting us that dream loan with reasonable ...