Johnny Ang is a reliable professional with great character. He had exceeded our expectations and went extra mile helping us. We will definite engage him again!

Smooth and quick refinancing to other bank. Thank you.

Roger is very good and understanding of us inexperienced non tech savvy clients and was a great teacher as I filled in the forms required.
I will be recommending his services and MortgageLab to friends and family.

Cindy is very professional and passionate to help our mortgage application, I am very appreciate and look forward to work with her next time, definitely to advise her to other friends if they needed.

Ro is kind and patient and very professional, her insightfulness into mortgage restructuring and  loan applications made the process simple, stress free and fast. I would recommend her for any form of banking matter. We look forward to working with Ro in the future for our other loans and mortgage a...

Christiana is a great mortgage advisor. It has been a pleasure working with her.
She provided great advice on options – both of lenders to go with and mortgage structure, while also taking on board our preferences. She was very helpful and patient in answering all our questions, from basic to complic...

Michael Shrubsall, was an amazing advisor. He was very professional and prompt from the very first contact. Michael gave us great advice and assisted us with our refinancing in record time. His relationship and communication with the bank and myself couldn’t be faulted. We would highly recommend him ...

Enjoyed working with Brett as he can explain the process in Layman terms.

Roger has been amazing on my journey to purchase a new home. Communication was fantastic, all my questions were answered, and Roger was always so friendly and a pleasure to work with. Without Roger’s help, I don’t think I could have achieved my goal of a new home, and I am so grateful to have had his ...

I found Cindy extremely helpful and professional. Her personal approach makes me feel so comfortable when I need to ask her any question. She is amazing and highly recommend her.

Roger, we can’t thank you enough for your support and guidance while refinancing our mortgage. Everything was explained so we easily understood and you worked with us to help us make the best decision to suit our needs. We appreciate everything you have done for us.

I literally cannot fault the process or the advisor, or suggest any improvements. We recognized the challenge posed by the bank’s demands, as they sought full financial disclosures and measures to limit our/their risk. ML and Brett made this as painless as possible for us.

Christiana was an amazing support and soundboard. Constant communication and reassurance in a time of uncertainty. Nothing was too much and it was never too late to call. Would definitely recruit her services again. Thanks, Christiana!

Laura was easy-going, down to earth person who treated us like humans and not a number. Laura knows her stuff, she asked what our goal really was and she delivered. Thank you so much Laura Cates

A financial adviser with an add on value. That is how to describe Josie as my financial adviser during the entirety of refinancing my mortgage. She never failed to answer all the questions that I asked, and she was able to answer them all to my satisfaction. She had been consistent throughout the pr...

Cindy is a really helpful and trusted consultant who handles my case in professional and sufficient way. Much appreciated.

Serina is fantastic. Fast, good communication and helps explain the complicated terms in simple words and no judgement towards you and your finances.

Lynne took all the hassle and stress out of remortgaging my home, infinitely capable, Lynne had me “sorted out ” in double quick time. Even while on holiday Lynne kept me up to the minute on progress……. Legend

We used Roy recently to refinance our mortgage. He was very easy to work with and made the whole process easy, and fast, especially seeing as it was the week before Xmas.
I would recommend him for all your mortgage and finance needs.

Josie was amazing. She helped us with refinancing our mortgage. She doesn’t work just because it’s work, she works because she cares for her client, explaining every detail and easy to deal with. She’s highly recommended!

Susan gave us comprehensive advice regarding our finances and mortgage. It’s highly valuable that she speaks Cantonese fluently to help my parents and goes above and beyond to act in our best interest. Definitely recommend her to anyone looking to get a mortgage to buy property.

Lynne was very helpful in getting our refinancing across the line with the minimum of pain for us. She was able to guide us through the entire process without any confusion at all. we are very happy with both her service, and the result 🙂

Matthew was very good to deal with. Explained everything well and can tell he has your best interests at heart.

Laura was awesome to deal with. She made everything so simple and extremely stress free

Cindy is very professional and knowledgeable, she helped me saving a lot of time on applying and processing my application.

Nicola was wonderful to deal with when it came to our restructure of our mortgage, she listened to what we wanted to do moving forward and worked hard to bring the best option for us in these uncertain times. Nicola keep us both well informed during the process of moving banks and made the move as s...

Michael is amazing. We first met him a couple of years ago when we looked at refinancing. He went over and above all expectation to get us approved, which he did. But in the end we did not proceed at that time. We approached Michael again a month ago to refinance as we were not happy with our curren...

Lynne made the process of refinancing our home loan very easy and straightforward. She was always very easy to get hold of and constantly kept us up to date with the progress of our application. Would definitely use her again and recommend her to others.

We found Michael to be very helpful, friendly and great to deal with. Thank you Michael!

We have used Nicola over the last few years she is absolutely amazing she makes our experience very easy and stressfree.
Very happy and easy to deal with, we will continue to use her for years to come.
Thanks

Really enjoyed working with Nicola. She saved us a lot of time and effort and would definitely recommend her to anyone seeking advice.

Ro was amazing to work with. Answered questions outside of ‘work hours’. Explained everything clearly and got us a great deal. Would highly recommend!

Matt explained things to us in a way that was easy to understand, gave us good advice for our unique situation and got us a great deal. Thanks Mortgage Lab!

Lynne was absolutely fantastic! She is simply the best mortgage advisor I have ever dealt with. Lynne worked really hard to help me, she worked really hard to help me achieve my goal. Lynne was the best broker I have ever dealt with. Thanks again Lynne!!

Ro is amazing! Make the whole process so easy, great recommendations and fantastic communication. We are very happy to have been reccomended Ro Graveston.

Johnny was very helpful. He helped us secure a good rate with a great cash back and got us the products that we wanted. He is very approachable and always gets back to you no matter the time of day. He is also very professional and honest with his recommendations and answers to questions.

Having been homeowners for some years, we realized there wasn’t enough flexibility and transparency on our home loans. We needed non biased advise.
Via social media Ro stood out as motivated, not only as an advisor but goals in her personal life. The communication was available and consistent, open a...

Brett has helped us a couple of times and he’s been fantastic. We’ve recommended him to our friends and family as well.

We are very happy with Johnny, he understand very well our needs, our ability and he also understand how the financial institution works therefore he is able to provide us some solutions.

I was a little nervous about refinancing our mortgage, but Lynne made the process straight forward and fought on our behalf to get the best deal and was quick to resolve the issues that came up along the way. Lynne was always available to talk to and answer all our questions.
The Mortgage Lab online...

10/10 Mike. Thanks for your support and for getting me across the line through challenging times. I found him to be very committed and professional in all areas of our business. Great to have a person to person chat and a great contact like Mike. I will always use Mortgage Lab to help me move forwar...

Yes, prompt response to my questions. He provided various options and explained the pros and cons which helped me achieve my target.

Serina went above and beyond to help us. She was honest, friendly and genuinely wanted the best for our family. She actually ran the numbers for us initially about a year ago and had the integrity to tell us that it wasn’t worth moving banks at that time, forgoing her own commission. Then a few month...

Much better outcome than what I expected. Very nice person with great knowledge and advises.

This was our second time working with Nicola, this time getting a top up mortgage to get some renovations done around our house. She was lovely to chat to and gave us some really helpful advice that helped us secure the lending we needed. Would definitely recommend to anyone needing mortgage advice ...

We cannot recommend Christiana enough! She is super easy to communicate with and so knowledgeable, she’s helped us change our spending habits for the better and got us approved quickly and easily.

I had an amazingly easy and smooth loan top up experience assisted by Brett and his team. Brett was professional, responsive, and made our tight timeframes possible. He was patient with us and his communication throughout was constant so we were never left in the dark. Brett genuinely wanted to help...

Brett was amazing to deal with – our case wasn’t straightforward but he persevered and got it over the line. We’re so grateful for everything he did – we would absolutely recommend him.

Susan was excellent to work with throughout the entire process. She helped us refinance our mortgage and get a better rate than we could have on our own.
Her knowledge, contacts and dedication were outstanding and she constantly reassured us during what can be quite a complicated process for those w...

Laura did an incredible job when it came time for us to refix our mortgage. Her communication from initial consultation to signing off the paperwork was excellent, not to mention the great options for different banks and rates for terms that suited our needs at the time. Her facilitation of this pro...

Thanks for the awesome service and taking all the hassle and stress out of getting a good deal for a loan. You made my life alot easier.

Serina was great. She stayed in communication with me through every step. She took her time to explain the process and answered any questions I had. Thank you Serina.

Brett was so patient with the ongoing fiddly issues that I was having with the bank. He was so prompt to reply to my queries no matter how big or small. I really appreciated his expertise and support.

She was great. Great service, good time frame in getting back to us and always reachable.

Serina was warm, friendly, experienced, professional, and super helpful. I would recommend her to anyone and all my family!

I would like to provide constructive feedback around improvement but honestly cannot think of any form of service that I would want any better than I received.  Ro is a very friendly, helpful and knowledgeable financial adviser that gave us the best results.

I was extremely happy with everything that Roger Fairbairn from Mortgage Lab did for me. He was informed, polite and very professional in all his dealings. I would totally recommend his services to anyone.

I initially found Frances and her amazing work colleague Ro from a Facebook mortgage rates page, from the first minute we engaged I knew I’d made the right choice in a broker! Amazing prompt service, my needs were heard and met & I very much look forward to working with you on my financial journey mov...

Ro was fantastic from start to finish, there were a few hiccups along the way which mainly came down to other parties not doing their part or lacking in communication. However Ro was amazing at getting things resolved in a timely manner and I had full confidence in her ability.

Lynne was perfect for us. I know that the Mortgage Lab have great systems and support and Lynne was excellent.

We are very happy to have Susan to refinance our existing mortgage and apply a new loan. We have tried other agents before, but Susan helped us to solve the problem. She showed great patients and understanding, really recommend Susan as finance advisor.

Susan Wu is a very kind and patient advisor. She was super friendly and helpful during my mortgage application. Highly recommend her.

Thanks to Ro we are able to live the life we hoped for, in the property we dreamed of. We didn’t like our chances of getting a loan top up due to being on a single income with dependants, but Ro made it work and made it look easy!

Lynne was fantastic to work with, totally honest all the way through and she really understood the way my pay worked (as I am self-employed). I felt that she was totally in my corner all the way through.

Karen was fantastic to work with again – helped us navigate our mortgages for weeks through a complex separation situation, and worked hard to get an amazing rate locked in. Communication was excellent – we appreciated the frequent updates and follow ups!

I wanted to take a moment to express my sincere gratitude for your exceptional assistance in facilitating the refinance of our mortgage.
Your expertise and dedication throughout the process were truly invaluable. Your guidance made the entire experience smooth and efficient. We appreciate your commi...

Brett did a great job! Excellent communication. He was very patient. It took all the stress out of it with Brett handling things.

I am really happy working with Johnny Ang as he always ready to answer my question and understand my situation.

Appreciate Susan’s patience and professional recommendations!