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Friendly mortgage advice across New Zealand

A better mortgage starts with the right advice.

Understand your options, compare participating lenders and get a home loan structured around what you want to achieve.

Lenders
27+
Advisers
30+
Loans settled
$2B+
New Zealand couple celebrating outside their new home

Clear advice. Human support.

Our service is usually at no direct cost to you.

Your next move

What are you trying to do?

Clear from the start

Your next three steps

Mortgage advice can involve plenty of detail. The overall journey should still feel straightforward.

  1. 1

    Understand

    Tell us what you want to achieve

    We learn about your situation, explain what information is useful and answer your first questions in plain language.

  2. 2

    Compare

    We research suitable lender options

    Your adviser assesses options from participating lenders and explains the trade-offs, requirements and likely costs.

  3. 3

    Progress

    We help you apply, structure and settle

    We coordinate the application, help you understand the loan structure and stay available after settlement for future reviews.

Couple reviewing their home-finance plans together

Advice built around you

More clarity, less mortgage admin

A home loan is a long-term decision, not simply a rate. Your structure, flexibility, costs and lender requirements all matter.

A Mortgage Lab adviser can research suitable options from our participating lenders, explain the differences and coordinate the application with you.

Our mortgage-advice service is usually provided at no direct cost to you. If a fee may apply, your adviser will explain it before you proceed.

Common Questions

Frequently Asked Questions

Get quick answers to the most common questions about mortgages, deposits, and our free advisory service.

A mortgage adviser learns about your goals and financial position, researches suitable options from participating lenders, explains the trade-offs and helps coordinate the application. Any recommendation should be based on your circumstances.

Read more: How Can I Get a Mortgage?

Mortgage Lab’s mortgage-advice service is usually provided at no direct cost to you because the lender pays a commission when a loan settles. There are situations where a fee may apply. Your adviser will explain and disclose any potential fee before you proceed.

There is no single deposit requirement for every buyer. The property, lender policy, your income and debts, whether it is a new build, and any eligible first-home support can all affect the answer. An adviser can help you understand which pathways may be realistic before you start applying.

Read more: How Much Deposit Do You Need to Buy Your First Home?

Pre-approval is a conditional commitment from a bank stating how much they are willing to lend you. While not mandatory, we strongly recommend getting pre-approval before house hunting. It gives you confidence about your budget and shows vendors you are a serious buyer.

Read more: 5 Things to Know About Your Mortgage Pre-Approval

Yes, if you have been a KiwiSaver member for at least 3 years, you can withdraw your entire balance (minus $1,000) to put towards buying your first home or a similar purchase.

Read more: KiwiSaver First Home Withdrawal: Complete Guide

Your deposit can come from multiple sources: personal savings, KiwiSaver withdrawal, family gifts (Bank of Mum and Dad), equity from another property, or a combination of these. Each source has different requirements and implications for your application.

Read more: Where Am I Going to Find My Mortgage Deposit?

Important Information about The Mortgage Lab

Everything you need to know about working with us

We offer a range of financial services including: • Mortgages (home loans, investment property loans, construction loans) • Reverse mortgages • Personal consolidation loans • KiwiSaver advice • Insurance referrals Each adviser may specialize in different areas. Please check the individual adviser's profile for their specific services.
Almost all of our services are provided at no direct cost to you. We are paid by the lenders when your loan is settled. There are some exceptions: • If you discharge your loan within 27 months, a clawback fee may apply • Finance company loans may have a broker fee (disclosed upfront) • If you decide not to proceed after significant work, an hourly rate of $250 may apply (capped at $3,000) All fees are discussed and agreed upon before we start working together.
We work with 27+ approved lenders across New Zealand: Main Banks: ANZ, ASB, BNZ, Kiwibank, Westpac, The Co-operative Bank, SBS Bank, TSB Non-Bank Lenders: Avanti Finance, Basecorp, Bluestone, DBR, First Mortgage Trust, Funding Partners, Liberty, Pepper Money, Resimac, Select, NZCU, and more. We also have referral partnerships with XE.com, Reapify, Prospa, Rothbury Insurance, and Maurice Trapp.
If you refinance or discharge your loan within 27 months of settlement, the lender may "clawback" the commission they paid us. In this case, we may pass this cost on to you. The clawback fee is capped at $2,500 and will be clearly outlined in our disclosure statement before you engage our services.
Our advisers can provide advice on the following KiwiSaver providers: • Generate • NZ Funds • Booster • ANZ OneAnswer • Koura • Milford We can help you understand which fund type might suit your situation and how to use your KiwiSaver for a first home purchase.
We take conflicts of interest seriously and manage them through: • Full disclosure of any payments or incentives we receive from lenders • Recommending products based on your needs, not commission rates • Recording any gifts or incentives received • Regular training on ethical practices Our advisers are required to prioritize your interests at all times.
Under the Financial Markets Conduct Act (FMCA), we have the following duties: • Give priority to your interests • Exercise care, diligence, and skill • Meet standards of ethical behaviour • Meet standards of client care We also comply with the Code of Professional Conduct for Financial Advice Services. You can find more details in our disclosure statement.
Yes, Mortgage Lab NZ Limited is a licensed Financial Advice Provider (FAP). FSP Number: 587228 Office Contact: Level 2, 14 Jervois Road, Ponsonby, Auckland 1011 Phone: 09 886 9779 Email: info@mortgagelab.co.nz