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Your Mortgage

made easy

Get Friendly Expert Mortgage and Insurance Advice

Whether you’re looking to buy your first home, already have a mortgage, or are looking to invest, we’re here to help you through the sometimes quite daunting process of getting a new mortgage and protecting you with Life and Health insurance.

We make sure everything is set up correctly, help satisfy the bank’s conditions, and work tirelessly to get you the best mortgage rates and conditions… nothing goes in the too hard basket, that’s a promise!

And the best part? All this at usually at no cost to you!

That’s right, we don’t charge you for our services, so get in touch and find out how we can save you time, hassle, disappointment and money, while making your house purchase a smooth and seamless process.

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Exciting News!

We’ve entered the People’s Choice category at the Westpac Business Awards and would love your vote. Mortgage Lab is focused on helping our clients, supporting our people, educating Kiwis and being socially and environmentally responsible.
So
vote for Mortgage Lab. It’ll only take 15 seconds, no registration required.

The 5 Steps To Getting A Mortgage

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We’ll meet and discuss your needs

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We’ll go and get approval from the best bank for you

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Pre-approval!

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We’ll negotiate interest rates and meet to talk about how you’d like to structure your mortgage

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You’ve got yourself a house!

Why Mortgage Lab?

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Let us take the stress out of your next property purchase

You’re so close, you’ve been scouting the property market for months, you’ve been to countless open homes and talked to seemingly every agent in town and now you’re ready, you’ve found it… the one! Your dream home or investment opportunity!

Unfortunately, now comes the hard bit… getting it over the line. You need to tick many boxes and finance approval is one of the big ones.

Our mortgage brokers make sure you get the best deal, minus the hassle. Our insurance brokers then make sure it’s fully protected.

We will walk you through the process of buying your first (or next) property, making sure to provide you with crucial information every step of the way, pulling out all the stops to get you over the line in time so that you don’t miss out on your dream home or investment opportunity.

FAQs

A pre-approval is an offer (typically known as a Letter of Offer of Finance) from a bank or lending institution that indicates the maximum they are willing to lend. The document may have a list of conditions to still be met by the client. This is known as a Conditional Letter of Offer. A document with no conditions is known as an Unconditional Letter of Offer.

Using a mortgage broker generally means no direct costs to you but there will be a couple of unavoidable costs there. These may include:

  • A Registered Valuation ($800 – $1,200)
  • Solicitor Costs ($800 – $1,500)
  • LIM report ($150 – $400)
  • Builder’s Report ($100 – $500)
  • Weather Tightness Report for Monoclad houses ($300 – $1,000)
  • Finance fee for non-bank lending (~1%)

Prices can vary. Always request a quote before ordering a report.

We are always looking for amazing people to join our team. To become a great Mortgage Broker, you need to enjoy working people and helping them through a (sometimes) stressful time.

To become a Mortgage Lab Adviser, you will need to demonstrate a good level of understanding of the mortgage market and an unrelenting willingness to put your clients first.

To find out more, head on over to our Careers page.

We have Mortgage Advisers Whangarei, Auckland-wide, Tauranga, Hawkes Bay, Palmerston North, Wellington, and Christchurch.  Note that mortgage applications can be done remotely for most banks so you don’t need to be in the same city as your broker. See the full list of Brokers here.

The banks typically say 5 working days.  Sometimes it can be as low as 2 days or sometimes it can be slightly longer.  If your application is urgent, let us know as soon as possible and we will mark it as urgent.

You have to insure the houses that the bank has as security. However, the bank cannot force you to take any other form of insurance with them. We recommend getting independent advice on both insurance on your house and personal health insurance.

Nope. Is that weird to admit? Bottom line is, you’ll get the same interest rates as us if you’re a good negotiator or if you’re especially charming to the branch teller.

So you’ve got those rates. Now which one are you going to choose? 1 year? 5 years? Interest Only? Partly Revolving? Should you take those bonuses they’re offering? Is it worthwhile bothering your Accountant?

We go over all of this for free and you don’t even need to go into a branch. And you’ve got our DDI if you have additional questions.

This is called “shopping the deal” and it appeals to a certain type of customer but the short answer is… no.  We won’t shop the deal the majority of the time.

Each bank runs a Credit Check on you when they approve an application and the other banks can see this. This not only lowers your Credit Score (which is not great) but when the bank comes to offer you interest rates, they are not going to bother fighting for a good deal because you are clearly looking at other competitors.

This is counter-intuitive to what you might think. Often people think that banks realise they’re in competition and sharpen their pencils. Branch staff will tell you that competition is healthy, but trust us, the internal staff respond much better to loyal customers.

As above, sometimes a bank just isn’t looking for you as a client. In this instance, they can either decline you or make the terms of your lending so ridiculous that you either accept (sucker!) or you go away. We know what banks have an appetite for and send you to the right bank without you shopping around banks.

The banks pay The Mortgage Lab to find and prepare the entire application for them. This means they need less people in the branch which is much cheaper for them.

Additionally, the bank can control the type of business they receive. A bank might call The Mortgage Lab and say, “we don’t want high risk clients this month but we do want business owners”. And immediately, they will begin to receive those kind of clients from us. In a branch, the banks are forced to accept whatever client walks through the door.

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Amazing every step of the way, no question was to hard and kept us up to date with how everything was going!

Rachel Railey

Refinance - L Fisher, Waikato
mortgage broker

Huriana has been amazing throughout our whole process! From the minute we contacted her to ask for advice to the minute our build contract and section settled – she was there. Huriana was highly professional and helpful during what ended up being a long and complicated process. To be hone…

Huriana Tahere

New Build - Christchurch
mortgage broker

I cannot recommend Robyn highly enough. Stand-out! Awesome, amazing and made everything stress free. Robyn was amazing!

Robyn Turner

Refinance - Christchurch
mortgage broker

Our adviser was so helpful answering our questions and taking different properties to the bank for us, as we missed out on a few houses before we finally got one. It was nice to know she was on our side all the way.

Robyn Turner

New Home - D Menzies, Tauranga
mortgage broker

Very helpful! Couldn’t have done it without her 🙂

Huriana Tahere

First Home - A Axis, Christchurch
mortgage broker

Brett has been fantastic. He’s knowledgeable and accomodating. There wasn’t anything I asked of him that he couldn’t work with and figure out some option for. I’ll never use anyone other than Brett again.

Brett Davies

New Home - H Sanders, Auckland
mortgage broker

Robyn has been wonderful and made the paperwork hassle an easy thing. We are very grateful for her help.

Robyn Turner

Refinance - A Thierry, Christchurch
mortgage broker

Very experience & helpful. Always response to email, WA, phone very promptly. Very happy with his professionalism.

Johnny Ang

Investment - Auckland
mortgage broker

Robyn Turner made it very simple to get bridging finance. I had been quoted a $30,000 fee from a different company and given some reasons as to why it would be difficult to obtain bridging finance for a property I hoped to put an unconditional offer on. After talking to Robyn she had the approval for me withi…

Robyn Turner

Bridging Finance - M Mancer, Palmerston North
mortgage broker

Karen was the ultimate professional offering great options and very helpful answering any questions I had. I would recommend this service to anyone either buying their first home or just looking at their choices.

Karen Hyland

Top Up - J Vickers, Auckland
mortgage broker

Laura is perfect! Smart, efficient, get to the point, proactive, no complicated docs and no emails going back and forth, just perfect!

Laura Cates

New Home - J No-Ingham, Northland
mortgage broker

Karen and I work in similar industries so I thought I had a pretty good idea about what I wanted to do with my mortgage. Her advice far exceeded my expectations, she was thorough, fast, saved me more money than I expected in multiple ways and will absolutely be using her again!

Karen Hyland

Refinance - Auckland
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Amazing at her job. Totally recommendable.

Robyn Turner

Refinance - D Jory, Tauranga
mortgage broker

Robyn goes above and beyond at every turn, she is prompt and efficient and has never left us feeling like we don’t know what is going on, I would recommend her in a heart beat to anyone looking for a broker.

Robyn Turner

First Home - Tauranga
mortgage broker

Karen was amazing, super quick and helped us amazingly. She was also great at answering any stupid questions that we had and explained everything in an easy to understand way. She was amazing, going above and beyond what we had expected.

Karen Hyland

New Home - S North, Auckland
mortgage broker

Samuel was great to work with and really pushed things through for us when it looked like the banks were playing hard ball. He was very responsive, professional and friendly.

Samuel Eva

Ex-Pat New Home - C Jackson, Auckland
mortgage broker

Lynne was recommended to me by a previous customer and for good reason, she was AMAZING and made the whole process of buying our first home so much easier! She went above and beyond! Would totally be recommending! Thanks Lynne!!

Lynne Dent

First Home - S Calder, Christchurch
mortgage broker

Brett was wonderful and professional patient! Nothing to improve.

Brett Davies

First Home - P Yin, Auckland
mortgage broker

Lynne was perfect for us. I know that the Mortgage Lab have great systems and support and Lynne was excellent.

Lynne Dent

Top Up - B Barr, Christchurch
mortgage broker

A great help, easy to deal with, knowledgeable and has good advice. Will definitely be calling Kyn again for our next mortgage.

Kyn Jackson

Mortgage Advice - Auckland
mortgage broker

I can’t speak highly enough of Rachel – she was was incredible!! From the very first time we contacted her she gave us a sense of being 100% invested in our home-ownership journey with us. Rachel, from the bottom of our hearts thank you so much for your skills, knowledge, optimism and passion!

Rachel Railey

First Home - Z Parton, Waikato
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Rachel was the best friend we didn’t know we needed. She is warm, understanding, knowledgeable and will fight for you. You NEED Rachel on your team.

Rachel Railey

First Home -T Bryant, Waikato
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Laura made this process painless. We have some advantages in our favour but it was effortless from our end. Highly recommended.

Laura Cates

New Home - P Smith, Northland
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Lynne was fantastic to work with and we are so glad we went with her as our advisor. The whole process was easier than I expected thanks to Lynne’s help. We would definitely recommend her to our friends and family.

Lynne Dent

First Home Buyer - S Swift, Christchurch
mortgage broker

Keith is fantastic. I’ve purchased and sold a number of properties now and Keith and his team are the first people we call (as does all my family now!). Not only does he know his stuff he can often find different ways to help you achieve the goals you want, and save you money. If you’re looking fo…

Keith Munro

Investment - C Nicholls, Wellington
mortgage broker

Very professional service.

Samuel Eva

Top Up - G Eva, Auckland
mortgage broker

We are very happy with Johnny, he understand very well our needs, our ability and he also understand how the financial institution works therefore he is able to provide us some solutions.

Johnny Ang

Top Up - K Sulinom, Auckland
mortgage broker

Johnny helped me with every step of my first home purchase. He’s very responsive and helpful. He patiently assisted me through the entire process. I found Johnny to be extremely knowledgeable and was very prompt on communication with the many queries I sent to him. Definitely saved me a lot of stress an…

Johnny Ang

First Home - M Angelica, Auckland
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Much better outcome than what I expected. Very nice person with great knowledge and advises.

Johnny Ang

Top Up - J Sugiarto, Auckland
mortgage broker

Lynne is the best! She helped us a lot. Always answer our questions. Thank You Lynne

Lynne Dent

First Home Buyer - S Petrova, Christchurch
mortgage broker

Brett was awesome! Very thorough with his explanations, always available and going the extra mile. Loved dealing with him and he made the process very easy for someone who had never had the experience of buying property in NZ.

Brett Davies

First Home - P Costa Auckland
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Brett was a real pleasure to work with. Being first home buyers in New Zealand, Brett guided us through every step along the journey. Always available and very responsive, we couldn’t be happier.

Brett Davies

First Home - G Ferreira, Auckland
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Johnny Ang is a reliable professional with great character. He had exceeded our expectations and went extra mile helping us. We will definite engage him again!

Johnny Ang

Refinance - E Mangampat, Auckland
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Lynne was very easy to work with and got my mortgage sorted for me fast. I would highly recommend her.

Lynne Dent

First Home Buyer - S Sathiyanathan, Christchurch
mortgage broker

Great listener and communicator, safe hands with sensitive information and guidance and presenting of options is all you want when negotiating with Banks. Cannot thank Karen enough.

Karen Hyland

New Build - C Bain, Auckland
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Amazing.

Robyn Turner

First Home - Tauranga
mortgage broker

Robyn is an amazing, competent, capable and detailed broker to have on your side! She turned our dreams to realty.

Robyn Turner

Refinance - Tauranga
mortgage broker

Fantastic result, I had already been declined finance by my bank, Robin From mortgage labs secured financing with a new bank. The deal was completely free and to date has saved me thousands of dollars in interest due to getting a lower interest-rate and the superior way that we structured the lending. Highly …

Robyn Turner

Investment - Tauranga
mortgage broker

I found Robyn very attentive and knowledgable. I had a complicated application and she made it very easy for me. She managed to get it all sorted for me.

Robyn Turner

Refinance - Tauranga
mortgage broker

Robyn from mortgage lab is knowledgeable and helpful. She has been a a great support in getting us what we need for our family.

Robyn Turner

First Home - Tauranga
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We had the most awesome experience, we had been trying to buy a house for the entire 2020 and used a number of mortgage brokers but each asked more and more from us. They wanted us to cancel our KiwiSaver deposits and cancel this and that. We were about to give up when a friend told us about Lynne and we said…

Lynne Dent

First Home Buyer - E Hilder, Timaru
mortgage broker

Robyn at The Mortgage Lab was amazing to work with throughout our property purchase journey. Incredibly knowledgeable, efficient and hardworking. Genuinely passionate about helping her customers and always willing to go the extra mile to get the result.

Robyn Turner

Investment - Tauranga
mortgage broker

Lynne took all the hassle and stress out of remortgaging my home, infinitely capable, Lynne had me “sorted out ” in double quick time. Even while on holiday Lynne kept me up to the minute on progress……. Legend

Lynne Dent

KiwiSaver and Mortgage Refix - V Stokes, Christchurch
mortgage broker

I thought Lynne was great, managed to get our mortgage sorted very quickly.

Lynne Dent

New Home - T Michelle, Christchurch
mortgage broker
Lynne was recommended to me and I highly recommend Lynne to others. Lynne is highly professional and uses down to earth language.  She has a vast financial knowledge base and I could feel her passion for helping women gain financial freedom. Cheers Lynne you’re an absolute gem.

Lynne Dent

New Home - C Bunting, Christchurch
mortgage broker

Extremely helpful and responsive.

Kyn Jackson

New Home - A Hancock, Auckland
mortgage broker

Brett is excellent, we’ve worked with him for over 3 years now. From his initial consultation for a simple (ish) mortgage to our recently sorted construction loan Brett works hard to make sure the job is done. We would recommend his as your finance partner!

Brett Davies

New Home - A Camson, Auckland
mortgage broker

Lyn is an extremely capable mortgage broker. She has access to all the major lenders. Definitely consider Lyn for getting a mortgage as she has no allegiance to any lender and will sort you the best deal available.

Lynne Dent

Mortgage Advice - Christchurch
mortgage broker

Huriana has been fantastic, no hesitation in recommending her.

Huriana Tahere

Refinance - D Ackley, Christchurch
mortgage broker

Samuel was amazing. I hope to work with him again in the future.

Samuel Eva

Investment - Auckland
mortgage broker

From our very first meeting, Karen was friendly, professional, helpful, informative and very, very knowledgeable. We asked many questions which I’d imagine are rather simple and repetitive to an advisor but Karen happily responded with helpful information, provided links to further information, helped u…

Karen Hyland

First Home - S Greco, Auckland
mortgage broker

Lynne was great to work with as a broker.

She was clear about what could be achieved and was available to field questions.

In what have been challenging times she worked really hard for us and was most interested getting the right outcome rather than the quickest solution.

We will be working with Lynne in the future…

Lynne Dent

New Home - J Reeves, Christchurch
mortgage broker

What a fantastic service! Brett is a pleasure to work with, he is highly professional, communicative and was able to sort our mortgage out for us at very short notice. He really went the extra mile to make sure everything was in place for our settlement.

Brett Davies

New Home - J Catterall, Auckland
mortgage broker

Robyn made the entire process of refinancing our mortgage easy, straightforward, and completely stress-free. Robyn is very professional to deal with, and really knows her stuff! I would happily recommend Robyn to anyone.

Robyn Turner

Top Up - M Johnson, Tauranga
mortgage broker

I am a middle-aged single female buying a first property in Christchurch post-COVID lock-down; the most difficult market to not only get finance but actually get a property to put an offer on! My excitement quickly turned to agitation, anxiety and straight out confusion. Lynne was ready, willing and able to get m…

Lynne Dent

First Home Buyer - T Theyers, Christchurch
mortgage broker

Robyn was fantastic! Always available and really responsive. She helped us understand all of our options and was always there to answer all our questions big or small. I would recommend Robyn to anyone and will use her for our future mortgage needs.

Robyn Turner

First Home Buyer - C Beech, Waikato
mortgage broker

Karen was really thorough in our initial meeting and kept us well informed along the way! Super friendly and did a great job.

Karen Hyland

New Home - J Chatfield, Auckland
mortgage broker

Huriana was incredibly patient and was very professional… my personal situation took a long time to get the end result but we got there all with the wonderful help of Huriana – I am incredibly grateful xx

Huriana Tahere

New Home - J McWhannell, Christchurch
mortgage broker

Lynne is great, she showed me how to manage my finances more effectively and how this affected my application with the bank and went above and beyond to get my loan through for me!

Lynne Dent

First Home Buyer - J Keegan, Christchurch
mortgage broker

Amazing every step of the way, no question was too hard and kept us up to date with how everything was going.

Rachel Railey

First Home Buyer - L Fisher, Waikato
mortgage broker

Kyn is an excellent mortgage broker, he made my first home purchase a breeze. Despite the strict lending criteria (LVR etc.) on low square metre Auckland CBD apartments, Kyn worked really hard to find a finance solution that would work. Would recommend him as a broker and adviser to all. Cheers Kyn.

Kyn Jackson

First Home Buyer - S Sinton, Auckland
mortgage broker

Brett was amazing, he really looked after us and made every effort to get us our home loan. I would recommend him any day.

Brett Davies

First Home Buyer - S Vatble, Auckland
mortgage broker

Great experience, Lynne found the best mortgage option for me, was so considerate of my situation and kept me informed throughout the process.

Lynne Dent

New Home Purchase - J Rait, Rolleston
mortgage broker

Korinne made it easy. I have been putting off getting insurance for a long time. Now I’m sorted and feel relieved I’m covered

Korinne Ellis

Insurance
mortgage broker

A huge thank you to Johnny. My husband and I have been dreaming of owning our own home for years! Johnny delivered on what we had written off as never possible. We have been in our home for two weeks and can’t believe it’s ours. We will never forget Johnny and his hard work getting us over the lin…

Johnny Ang

New Home - N Furlong, Auckland
mortgage broker

Lynne made the process of refinancing our home loan very easy and straightforward. She was always very easy to get hold of and constantly kept us up to date with the progress of our application. Would definitely use her again and recommend her to others.

Lynne Dent

Refinance - A Kennett, Kaiapoi
mortgage broker

Lynne was fantastic to work with, totally honest all the way through and she really understood the way my pay worked (as I am self-employed). I felt that she was totally in my corner all the way through.

Lynne Dent

Refinance - J Denham, Christchurch
mortgage broker

Lynne was very helpful, positive, and worked hard to get the best deal for us. She made it possible for us to be able to buy a house much sooner than we expected. She respected our wishes, explained things well, and adapted to the changes necessary with lockdown very well. She always conducted herself profess…

Lynne Dent

First Home Buyer - B Dickinson, Invercargill
mortgage broker

Lynne was excellent to deal with, very friendly and very knowledgeable. I would recommend her service.

Lynne Dent

First Home Buyer - M Ebsworth, Christchurch
mortgage broker

Lynne, was fantastic from start to finish. She took the stress out of buying a house and even helped us look for a house which we now proudly own. Thank you!

Lynne Dent

First Home Buyer - H Patel, Christchurch
mortgage broker

Thank you again for the solid advice and finally sorting my KiwiSaver to be far more rewarding. Can’t wait to make more progress with my upcoming new home.

Kyn Jackson

KiwiSaver
mortgage broker

Laura was awesome to deal with. She made everything so simple and extremely stress free

Laura Cates

Debt Consolidation - R Farrell, Northland
mortgage broker

Keith is absolutely incredible to work with and we could not be happier with the outcomes he’s provided for us. If you are looking for an Adviser who always gets back to you promptly, explains everything clearly and gets you the best deal possible, Keith is the who you are looking for.

Keith Munro

First Home Buyer - S Fourt, Wellington
mortgage broker

Awesome work both times we have worked with Sam.

Samuel Eva

Refinance - J Stockley, Auckland
mortgage broker

Brett was outstanding to work with, kept me fully informed throughout and constantly went “over and above” to ensure everything went smoothly when purchase was completed.

Brett Davies

Investment Purchase - R Wakelin, Auckland
mortgage broker

Would not have asked for anything better but to get an experienced broker at my very doorstep. I applaud your care & support and irrespective of the results of all this, you have really gone above & beyond.

Lynne Dent

Purchase of New Home
mortgage broker

Laura was so amazing and understanding. Really helpful especially as all the work was done during level 4 lock down. I can’t recommend the service and experience highly enough.

Laura Cates

New Purchase
mortgage broker

Lynne did a brilliant job organising us into our first/down sizing home. We didn’t think we had things quite in place but non the less when a place popped up we were really interested in she was able to work her magic and we have now been in our own home for a couple of months.She was so knowledgeable a…

Lynne Dent

Purchase of New Home
mortgage broker

Johnny was exceptional throughout the process. I will definitely recommend his services.

Johnny Ang

First Home Buyer
mortgage broker

Helpful, knowledgeable.

Johnny Ang

First Home Buyer
mortgage broker

Robyn was incredible and so encouraging. I would never have thought I could buy a place in my dream location, but with her help I did. She was a wealth of knowledge and always happy to answer my (many!) questions.

Robyn Turner

First Home
mortgage broker

Two thumbs up for Johnny, his excellent service and hard work. I would 100% recommend Johnny to my friends and family without doubt.

Johnny Ang

First Home Buyers - Auckland
mortgage broker

Very professional, I was very happy with the overall experience and manner that Samuel presented to me.

Samuel Eva

Purchase of First Home
mortgage broker

Keith has been so amazing. He has gone well above and beyond what we expected trying (and succeeding) every trick in the book to get our mortgage approved.

Keith Munro

Investment Property Purchase
mortgage broker

Samuel was so knowledgeable and made the whole process so easy. I would definitely recommend him to anyone looking to buy a house!

Samuel Eva

Purchase of First Home
mortgage broker

Lynne has been fantastic at helping us achieve our dream of buying our first home. Her advice and guidance was so thorough. Would highly recommend her.

Lynne Dent

Purchase of New Home
mortgage broker

Brett made it a streamlined process. We valued his expertise and guidance through the whole process.

Brett Davies

Purchase of New Home
mortgage broker

Keith did a great job overall.

Keith Munro

Purchase of New Home
mortgage broker

Karen was amazing!!! We couldn’t have got anyone better so was just outstanding and we are so happy!

Karen Hyland

Mortgage Purchase
mortgage broker

Brett has helped us a couple of times and he’s been fantastic. We’ve recommended him to our friends and family as well.

Brett Davies

Top Up - Auckland
mortgage broker

Brett was great to work with, very supportive and genuinely committed to helping me buy my house.

Brett Davies

New House Purchase - Tauranga
mortgage broker

Keith is always very professional, friendly, helpful and has excellent communication skills. I would highly recommend him.

Keith Munro

Top Up - Wellington
mortgage broker

We could not have asked for a better adviser than Brett. We would recommend Brett to anyone.

Brett Davies

Purchase of New Home From Overseas
mortgage broker

I was stuck trying to refinance my mortgage. Samuel sorted everything in a professional calm way and followed up at all stages.

Samuel Eva

Refinance of Existing Mortgage - Auckland
mortgage broker

Samuel has been awesome to deal with & we’ll certainly be recommending him in the future.

Samuel Eva

First Home Buyer - Auckland
mortgage broker

Thank you for Brett’s assistance and patience with all my questions along the way.

Brett Davies

Newly Constructed Property in Auckland
mortgage broker

We’re really happy with the end result.

Karen Hyland

New House Purchase - Auckland
mortgage broker

Quick response and helpful.

Johnny Ang

New Home Purchase - Auckland
mortgage broker

Robyn was very thorough and easy to work with. We are happy with the result and look forward to moving into our new home.01

Robyn Turner

Newly Constructed Property in Tauranga
mortgage broker

Keith has fast communication and is able to work with unusual situations creating a positive outcome for us.

Keith Munro

Top Up on Existing Mortgage - Wellington
mortgage broker

Robyn brings such professionalism to her dealings. It is good to feel confident that my finances are being managed appropriately.

Robyn Turner

Mortgage - Tauranga
mortgage broker

Brett made the whole stressful process of buying out first home easy and we felt supported the whole way.

Brett Davies

Mortgage - Auckland
mortgage broker

Robyn helped us get our application submitted in record time as we were under a very tight time line. Very happy!

Robyn Turner

Mortgage - Tauranga
mortgage broker

Robyn has been very committed to helping us achieve what we are wanting to do and doesn’t give up when obstacles have risen.

Robyn Turner

Mortgage - Tauranga
mortgage broker

Keith overcame some huge hurdles and in a couple of days had a mortgage sorted at a very good rate. Really pleased.

Keith Munro

Mortgage - Wellington
mortgage broker

Thank you so much for all your help and kindness Robyn, you’re the best! I can’t thank you enough.

Robyn Turner

Mortgage - Tauranga
mortgage broker

Brett was very helpful and we felt that he went the extra mile for us.

Brett Davies

Mortgage for New Purchase - Auckland
mortgage broker

I will recommend Robyn to everyone I know. She was super professional and helpful every step of the way.

Robyn Turner

Mortgage Restructure - Tauranga

Important Information about The Mortgage Lab

If you would like this important information as an A4 PDF, click here.

Our services include:

  • Loans including mortgages, reverse mortgages and personal consolidation loans
  • Personal and business insurance (life cover, disability, income protection, mortgage protection, trauma, and health insurance)
  • KiwiSaver and Unit Trust investments

Please refer to each adviser’s profile page for their particular service.

Almost all Mortgage Lab services are at no direct cost to you as our brokers get paid a commission by the banks and other lenders when a mortgage is finalised or refixed.

The exceptions to this:

  • If a mortgage is paid off or discharged within 27 months, a fee may be incurred.  See our FAQ: What if I sell my home or refinance my mortgage shortly after using a mortgage broker?
  • Finance companies may require a fee to be added to the loan rather than paying us a commission. You’ll always be made aware of these fees long before they are locked in.
  • If, following the service provided by the adviser, you elect not to continue engaging Mortgage Lab to settle the mortgage or finalise the insurance product, the adviser may charge you an hourly rate of $250 for the work provided.  The maximum charge we will typically invoice for is $2,500.

The commissions paid are below.  These commissions are accurate at the time of writing – 15th March 2021

Lender Upfront Trail Refix
ANZ 0.85% N/a $150
BNZ 0.55% 0.15% N/a
ASB 0.85% N/a $150
Westpac 0.60% 0.20% N /a
Sovereign Home Loans 0.60% 0.20% N/a
ASAP Finance Limited Fee Charged N/a N/a
Avanti Finance Up to 0.80% N/a N/a
BlueStone 0.90% + 0.30% (after 18 & 24 months) N/a N/a
Cressida Fee Charged N/a N/a
DBR Fee Charged N/a N/a
First Mortgage Trust Fee Charged N/a N/a
Heartland Bank (Reverse Mortgage) 1.50% N/a N/a
Liberty Financial 0.60% 0.15% N/a
NZCU (Personal Loans) 1.00% N/a N/a
RESIMAC 0.60% 0.15% N/a
SBS Bank 0.80% N/a $150
Southern Cross Fee Charged N/a N/a
The Co-operative Bank 0.70% N/A $150

 

From time to time we may receive additional referral payments from our business partners.  Some advisers may receive payments for referring mortgages, Life and Health insurance, KiwiSaver, currency exchange or Fire and General insurance.  Mortgage Lab and the advisers do a significant amount of due diligence to make sure that all referrals are to companies of the highest quality and compliance standards.  The decision to refer to a partnering business is based on quality service first and the payment received second.

Our list of 21 approved providers is as follows

  • ANZ Bank of New Zealand Limited
  • Bank of New Zealand
  • ASB Bank Limited
  • Westpac Banking Corporation
  • Sovereign Home Loans (AIA Sovereign)
  • SBS Limited
  • The Co-Operative Bank Limited
  • Pepper New Zealand Limited
  • Resimac Financial Services Limited
  • Liberty Financial Limited
  • DBR Limited
  • Southern Cross Partners Limited
  • First Mortgage Trust Limited
  • ASAP Finance Limited
  • Basecorp Finance Limited
  • Cressida Capital One Limited
  • Avanti Finance Limited
  • Bank of China Limited
  • Heartland Bank Limited (Reverse Mortgages)
  • NZCU Trustee (Personal Loans)

Please refer to each individual adviser for the full list of lenders that adviser can work with.

We may also receive a referral fee from some partners.  These include:

  • XE.com
  • Reapify Car Loans
  • Prospa Business Loans
  • Blanket Fire and General Insurance
  • Rudolph and Co Fire and General Insurance

Mortgage advisers (often called mortgage brokers) are paid by the bank when a mortgage is drawn down.  If that mortgage is discharged (repaid and closed) within a short amount of time – typically 27 months – the broker must repay some or all of the commission (often referred to as a clawback).  In this instance, the mortgage broker has essentially done the work for no pay.

We reserve the right to charge for our time if a clawback is incurred.  The fee will be the estimated amount of hours the mortgage took at an hourly rate of $250 per hour.  Unlike other fees, such as Break Fees from the bank, we have capped the amount we can charge clients at $2,500.

If you are refinancing or selling your house, the best thing to do is immediately talk to your adviser and discuss if any clawback fees will be charged.

Our Insurance Advisers are paid by the insurance company when the cover is put in place.  There are no fees for our advice.

A fee may be incurred if you change insurance companies within 24 months of the policy being issued.  Please see how FAQ: Are there fees if I change insurance companies in the future?

Here is the list of the insurance providers our advisers can recommend:

  • AIA Sovereign Limited
  • Accuro Limited
  • Asteron Life Limited
  • Fidelity Life
  • NIB

Please refer to each adviser’s profile page for the list of specific providers that they work with.

Insurance Brokers are paid by the insurance company when your cover starts.  If that cover is cancelled within 24 months, the broker is required to repay some or all of that commission.

We reserve the right to charge for our time if a clawback is incurred.  The fee will be the estimated amount of hours the insurance application took at an hourly rate of $250 per hour.  Unlike other fees, such as Break Fees from the bank, we have capped the amount we can charge clients at $2,500.

If you are wanting to change insurance companies, the best thing to do is immediately talk to your adviser and discuss if any clawback fees will be charged.

Our Advisers can work with the following KiwiSaver providers:

  • Generate
  • NZ Funds
  • Booster

Please check the individual adviser profile pages to see who that particular adviser works with.

From time to time we may receive additional referral payments from our business partners.  Some advisers may receive payments for referring mortgages, Life and Health insurance, KiwiSaver, currency exchange or Fire and General insurance.  Mortgage Lab and the advisers do a significant amount of due diligence to make sure that all referrals are to companies of the highest quality and compliance standards.  The decision to refer to a partnering business is based on quality service first and the payment received second.

From time to time a product provider may give us a gift, hamper or ticket to an event.  The decision to refer to a product provider is based primarily on the best product for the client, not because of any gift received.  We follow a six-step advice process to assess which product is best for you.

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge and skill set out in the Code of Conduct 
  • Give priority to the clients’ interest and
  • Exercise care, diligence and skill and
  • Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.

Yes, Mortgage Lab holds a transitional license as a Financial Advice Provider.  All Advisers are Financial Advisers (FAs) belonging to Mortgage Lab’s license.

Mortgage Lab’s Financial Service Provider number is: FSP587228

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  • Stop looking at the Performance of House Prices

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  • 2 Bank Account Tips the bank will never tell you

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  • 3 things to do now to prepare for a recession

    We are entering an unprecedented time.  The Reserve Bank has announced an Official Cash Rate drop of 0.75% leaving the cash rate at a historic low of 0.25%.  Most economists…

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  • OCR Announcement - 16th March 2020

    The Reserve Bank today announced that the OCR would be reduced by 0.75% to a new level of 0.25%. International markets around the world have been severely affected by the…

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  • How Does A Student Loan Affect A Mortgage Pre-Approval

    First home buyers are often nervous about the size of their Student Loan and how it will affect their chance of getting a mortgage.  But how much does it really…

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  • How does a Credit Card affect your mortgage?, bad debt

    Kiwis like Credit Cards… a lot.  If you’ve got 10 minutes, you could get one online right now (don’t).  And the price for easily-acquired, unsecured debt is usually ~20% p.a.…

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  • 2022 Predictions Interest Rates / House Prices

    It’s the time of the year when the Mortgage Lab buffs up our Crystal Ball, gazes into the infinitely complicated world of economics and comes up with sufficiently generic interest…

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  • 10 Things Homeowners Should Do Annually, But Don't

    The best thing about owning your own home is that you can decorate it however you choose.  Unfortunately there are some less exciting things that every homeowner needs to do…

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  • What does LVR mean?

    Think of the Loan to Value Ratio (LVR) like this:  What percentage of the house is covered by the mortgage…  Or, in other words, what percentage of the house does…

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  • If you quit smoking, how fast could you pay down your mortgage

    Smoking is a difficult habit to quit.  There are many services that can help you, the most commonly known is Quitline, and each person will quit for different reasons.  For…

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  • The Official Cash Rate (OCR) explained

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  • 5 Things you need to get into your first home

    In this day and age, where house prices are rapidly increasing, it is easy to think that home ownership is an impossible dream.  Before I became a mortgage adviser I…

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  • 3 Thinks you can do to get ready for a mortgage

    Order your Credit Report It’s free to order your own Credit Report and is a great insight into what the bank will know about you. See what loans are recorded…

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  • KiwiSaver, First Hone Grand and First Home Loan

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  • 6 Tips for bidding at auction

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  • Where Am I going to find my deposit?

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  • 5 Things To Know About Your Mortgage Pre-Approval Letter of Offer

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  • Mortgage Deposit: Can I take out a loan to increase my deposit?

    As you may know from our other blogs, there are some key levels of deposit that you need to get to in order to buy a new home. The main…

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  • 2019 Interest Rates Prediction

    It’s the time of the year when we buff up our Crystal Ball, gaze into the complicated world of economics and finance and come up with sufficiently generic forecasts/predictions to…

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  • financial stability report, RBNZ, LVR, Economy

    The Reserve Bank of New Zealand has released it’s 6 monthly Financial Stability Report. Previous Financial Stability Report Almost exactly one year ago, on the 29th November 2017, the RBNZ announced…

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  • 4 Tips To Buying By Tender

    Recently we looked at some tips for bidding at an auction.  But what if the house you love is for sale by tender?  Tenders are much less time-pressured than auctions…

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  • The Worst Financial Decision You Can Make

    Saving is a long, slow process. That’s why so many of us are so bad at it. You could put $20 aside every week and after a year, you’ll have…

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  • The Bank Said No Income Hurdle

    It happens to almost everyone eventually.  You walk into the bank, ask for an amount of money, either to buy a car, house or business and the bank declines you. …

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  • The Bank Said No Equity Hurdle

    It happens to almost everyone eventually.  You walk into the bank, ask for an amount of money, either to buy a car, house or business and the bank declines you. …

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  • City focus - Tauranga

    This month our Mortgage Advisers take a good look at the property sector in the beautiful city of Tauranga. Tauranga Property Prices It would be fair to say that property…

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  • App of the month - Mortgage Calculator

    We are very proud to announce the release of our Mortgage Lab Calculator on the iPhone App Store! With the focus on being simple to use, it has everything you…

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  • What is Price By Negotiation?

    Until recently, selling a house by Auction has been the most popular method of selling in Auckland.  It takes advantage of the excitement in the market and pits buyers directly…

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  • All About Conveyancing

    When you’re buying a house, there are a lot of things to think about.  One of the steps that is often a mystery for our clients is conveyancing; ie; what…

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  • Predictions for 2018

    It’s the time of the year when we buff up our Crystal Ball, gaze into the complicated world of economics and finance and come up with sufficiently generic forecasts/predictions to…

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  • Calculating The Interest On Your Progress-Payment Construction

    Calculating the amount of interest expected in a progress-payment contract on a newly built house can sometimes seem daunting.  In this article, we walk you through some easy calculations. Recently…

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  • Mortgagee Sales – What To Look Out For

    Property prices have increased significantly over the past few years.  It can be tempting for buyers to be on the hunt for a bargain.  For most buyers, nothing says “desperate…

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  • Small Steps – Credit Report

    If you have ever tried to tidy up your financial affairs? It can be overwhelming to try and do everything at once.  Like most big projects, the best way to…

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  • For many of us, the game Monopoly informs our earliest understanding of how investment property works. And so we are given to believe that it’s fairly straightforward to grow from…

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  • Who is your property team?

    Surrounding yourself with property experts is not just a good idea; it’s absolutely necessary. And while it sounds expensive, you don’t need to be rolling in cash. In fact, in…

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  • 2022 Interest Rate Predictions

    It’s the time of the year when the Mortgage Lab buffs up our Crystal Ball, gazes into the infinitely complicated world of economics, and comes up with sufficiently generic interest…

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  • On 16 June 2021, the Government announced that the Reserve Bank has been given the authority to use debt-to-income lending restrictions as another tool in the toolbox to help settle…

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  • How Do I Calculate Yield?

    When you’re looking for an investment property, you are often either looking for capital growth or yield. Yield is the income you receive in rent, ideally giving you a positive…

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  • Can I buy an investment property?

    Our childhoods have betrayed us. Property investment is not as easy as rolling a four to land on Mayfair, paying £400 then sitting back to wait for someone to land…

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  • 拥有出租物业是新西兰人的普遍梦想。我们中的许多人都设想退休后会拥有几个或更多的永久业权财产,每周都会带来大量的钱来补充我们的养老金。

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  • On 23 March the government announced policy changes to the rules governing the property market. The intention behind these new rules is to reduce access to finance for property investors…

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  • Revolving Credit Tax Trap for Investors

    Revolving Credit can be an excellent tool for both homeowners and property investors to reduce interest costs and speed up the repayment of their mortgages while keeping the availability of…

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  • Updated 16th February 2021 It might feel like decades ago, but on 30th April 2020, the Reserve Bank announced the removal of LVR restrictions on banks in New Zealand.  In…

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  • Apartments are a very tempting purchase, especially for first-home buyers. They tend to cost less and therefore be much more within reach. And you can pretend you’re living in Manhattan,…

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  • This article is available in Chinese here. Owning rental properties is a common kiwi dream. Many of us envision going into retirement with a couple or more of freehold properties…

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  • Below is a list of common mortgage terms which will help buyers and investors understand the finance journey.  This list is taken from “The Successful First Home Buyer” book. Asking…

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  • 3 Things Investment Property Buyers Can Do To Get Ready

    So you’ve decided to purchase an investment property, here are first 3 things you can do to get the ball rolling.

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  • Investment Mortgages and Interest Only

    In recent years, the Reserve Bank has been working on reducing the amount of Interest Only mortgages in New Zealand. In the article below, we look at how it affects…

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  • 3 things to do now to prepare for a recession

    We are entering an unprecedented time.  The Reserve Bank has announced an Official Cash Rate drop of 0.75% leaving the cash rate at a historic low of 0.25%.  Most economists…

    Read More

  • OCR Announcement - 16th March 2020

    The Reserve Bank today announced that the OCR would be reduced by 0.75% to a new level of 0.25%. International markets around the world have been severely affected by the…

    Read More

  • 2022 Predictions Interest Rates / House Prices

    It’s the time of the year when the Mortgage Lab buffs up our Crystal Ball, gazes into the infinitely complicated world of economics and comes up with sufficiently generic interest…

    Read More

  • The Rule of 72

    Whenever you’re dealing with complex numbers, it helps to have a few tricks to make quick calculations easy.  So here’s an easy way to calculate how long an investment will…

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  • 2019 Interest Rates Prediction

    It’s the time of the year when we buff up our Crystal Ball, gaze into the complicated world of economics and finance and come up with sufficiently generic forecasts/predictions to…

    Read More

  • financial stability report, RBNZ, LVR, Economy

    The Reserve Bank of New Zealand has released it’s 6 monthly Financial Stability Report. Previous Financial Stability Report Almost exactly one year ago, on the 29th November 2017, the RBNZ announced…

    Read More

  • The one bank trap and the several bank nightmare

    A common phrase in mortgage world is the “one bank trap”. It’s when you have all your lending with one bank which gives the policy makers at the bank all…

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  • The Bank Said No Credit Hurdle

    It happens to almost everyone eventually.  You walk into the bank, ask for an amount of money, either to buy a car, house or business and the bank declines you. …

    Read More

  • The Bank Said No Income Hurdle

    It happens to almost everyone eventually.  You walk into the bank, ask for an amount of money, either to buy a car, house or business and the bank declines you. …

    Read More

  • The Bank Said No Equity Hurdle

    It happens to almost everyone eventually.  You walk into the bank, ask for an amount of money, either to buy a car, house or business and the bank declines you. …

    Read More

  • City focus - Tauranga

    This month our Mortgage Advisers take a good look at the property sector in the beautiful city of Tauranga. Tauranga Property Prices It would be fair to say that property…

    Read More

  • App of the month - Mortgage Calculator

    We are very proud to announce the release of our Mortgage Lab Calculator on the iPhone App Store! With the focus on being simple to use, it has everything you…

    Read More

  • All About Conveyancing

    When you’re buying a house, there are a lot of things to think about.  One of the steps that is often a mystery for our clients is conveyancing; ie; what…

    Read More

  • Predictions for 2018

    It’s the time of the year when we buff up our Crystal Ball, gaze into the complicated world of economics and finance and come up with sufficiently generic forecasts/predictions to…

    Read More

  • Meth and investment properties - it's worse than you think

    If you’re looking in the property market at the moment, you’ve no doubt come across the dire warnings surrounding methamphetamine, meth or “P”. The chemical process for making P is incredibly…

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  • Who is your property team?

    Surrounding yourself with property experts is not just a good idea; it’s absolutely necessary. And while it sounds expensive, you don’t need to be rolling in cash. In fact, in…

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  • When you think about mortgage broking (okay, you probably don’t think about mortgage broking but stay with us) you probably think about it in the context of buying a house.…

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  • 2022 Interest Rate Predictions

    It’s the time of the year when the Mortgage Lab buffs up our Crystal Ball, gazes into the infinitely complicated world of economics, and comes up with sufficiently generic interest…

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  • Buying your first house is quite a linear process, you get pre-approval, you buy a house. When it comes time to sell your home and buy a new one, the…

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  • Better Budget - All about your heat pump

    Heat pumps are great.  They are efficient and quick to work.  In fact, GenLess says that a heat pump is the most energy-efficient way of using electricity to heat your home.…

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  • Can I buy an investment property?

    Our childhoods have betrayed us. Property investment is not as easy as rolling a four to land on Mayfair, paying £400 then sitting back to wait for someone to land…

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  • App of the month – Pocketsmith

    If you’ve ever watched one of the Mortgage Lab’s webinars or Facebook livestreams, you will most likely have heard us rave about this app of the month.  It’s one of…

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  • Fixing/refixing your mortgage isn’t as exciting as buying a new house. Or for that matter, as exciting as getting your favourite brand of laundry detergent. But it is an important…

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  • Debt can be a bit of a scary word, but don’t worry, this is a safe space! This article covers what it is, how it affects your mortgage application and…

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  • Divorce and Mortgages

    Divorce is usually an incredibly stressful, time consuming and brain draining process. Conversations over dividing the kitchenware can be as tense as a peace treaty negotiation – yes, who gets…

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  • Buying at auction can be exciting but also intimidating. Much like your year 5 school production, knowing what to do and when to do it will help you feel more…

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  • Updated 16th February 2021 It might feel like decades ago, but on 30th April 2020, the Reserve Bank announced the removal of LVR restrictions on banks in New Zealand.  In…

    Read More

  • Apartments are a very tempting purchase, especially for first-home buyers. They tend to cost less and therefore be much more within reach. And you can pretend you’re living in Manhattan,…

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  • moving cities

    With more employers than ever allowing staff to work remotely, you may be thinking of buying outside the city limits. Without the long commute to work limiting your thinking, suddenly…

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  • The question of whether to renovate or pay down your mortgage is not an easy one to answer. It depends on your situation, the state of the property, and what…

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  • The thinking behind weekly payments saving you money is this; If you pay $2,000 in monthly payments there are 30/31 days of interest charged before your next payment reduces your…

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  • Below is a list of common mortgage terms which will help buyers and investors understand the finance journey.  This list is taken from “The Successful First Home Buyer” book. Asking…

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  • An offset mortgage is when you have one or multiple bank accounts allocated to your mortgage The money in these accounts lower the amount owed. Instead of earning interest on…

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  • Preparing For Your Mortgage - Documentation

    Getting a mortgage can be stressful and a lot of that stress is caused by waiting for the bank to make their offer. You can significantly reduce wait time by…

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  • Revolving Credit, Floating Account, Mortgage

    Most homeowners are familiar with fixed-term mortgages.  Over 80% of NZ mortgages are on some sort of fixed-term; the majority are currently for 1 to 2 years.  But it’s easy…

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  • When to get your Accounts done

    If you happen to be a salary earner, proving your income is relatively easy.  As long as your Employer issues decent quality Payslips, you can provide the 3 most recent…

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  • The banks are currently overwhelmed by hardship applications as a result of the Level 4 lockdown for Covid-19.  In this article we look at what your options are and why…

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  • Bank Relief Packages and Mortgage Holidays

    Article current as of 1st April 2020 (no April Fools jokes are contained – all information accurate) With the recent announcements with bank relief packages and mortgage holidays, we are…

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  • 3 things to do now to prepare for a recession

    We are entering an unprecedented time.  The Reserve Bank has announced an Official Cash Rate drop of 0.75% leaving the cash rate at a historic low of 0.25%.  Most economists…

    Read More

  • OCR Announcement - 16th March 2020

    The Reserve Bank today announced that the OCR would be reduced by 0.75% to a new level of 0.25%. International markets around the world have been severely affected by the…

    Read More

  • How does a Credit Card affect your mortgage?, bad debt