Glen was very supportive throughout the whole process. We were first home buyers so for us there was a lot to learn and understand, but Glen was always there to answer out questions and help us find solutions throughout the whole process. I would highly recommend him to anyone looking for a broker, he is one of the best and will make sure you get t...

Two thumbs up for Johnny, his excellent service and hard work. I would 100% recommend Johnny to my friends and family without doubt.

Brett is excellent, we’ve worked with him for over 3 years now. From his initial consultation for a simple (ish) mortgage to our recently sorted construction loan Brett works hard to make sure the job is done. We would recommend his as your finance partner!

Once again a very BIG thanks and as I mentioned several times during our talks. Legend. A delight to speak to. Hope all is well and all the best Laura. Laura went out of her way, beyond expectations to assist with success.

Laura Cates was amazing she worked with us to secure a construction loan and worked really hard to help us achieve our dream of home ownership Thank you.

Roger did all the hard work us, he was always very professional and patient.  Great attitude and was positive throughout the process. Would highly recommend him.

Lynne is motivated, provides regular updates and genuinely has your best interests at heart. Recommend!

Lynne is great, she showed me how to manage my finances more effectively and how this affected my application with the bank and went above and beyond to get my loan through for me!

Johnny was exceptional throughout the process. I will definitely recommend his services.

Michael was fantastic to work with. He communicated well and kept us in the loop with progress. He achieved what we couldn’t by ourselves and we have no hesitation in recommending him to others.

Nicola has been absolutely fantastic in guiding us through the process of buying our first home. When our previous mortgage advisor left, she seamlessly stepped in and devoted herself to understanding our needs. Her advice was excellent, making the whole process smooth sailing, even with the added complexity of building our home. Working with her w...

Lynne was amazing to work with. We were referred to Lynne by another Mortgage Lab team member who was no longer able to look after us and since we were moving to another area they chose Lynne to be the most suitable and she really was 🙂 Not only did Lynne always make the time to answer our questions but she was helpful and supportive and through th...

Laura was absolutely amazing and I know how difficult me and my situation where to deal with! Without her I would not have bought my first home! You can’t ask for a better mortgage broker, or person, to be guiding you through it! Thank you Laura!!!!!

Johnny was really helpful and professional in mortgage field. He explained and gave solution what the best for his client.

I found Cindy extremely helpful and professional. Her personal approach makes me feel so comfortable when I need to ask her any question. She is amazing and highly recommend her.

Highly recommend Christiana for any and all first home buyers, she has a wealth of knowledge and expertise and is a safe set of hands to handle your first mortgage and home loan. Thank you for all your help!

Great experience, Lynne found the best mortgage option for me, was so considerate of my situation and kept me informed throughout the process.

She is excellent. She is very helpful.

Serina was absolutely amazing, she made us feel empowered to make big decisions as she was so knowledgeable and experienced within her field. She was easy to communicate with and was so friendly. We now have a beautiful home that we adore, it’s all thanks to her! We would highly recommend her to anyone and everyone!

Very much enjoyed working with Lynne, made the process less daunting, without Lynne I don’t believe I would have had the confidence to complete the home purchase as she was able to explain what the bank wanted in everyday English! Very impressed and will definitely be recommending Lynne.

Enjoyed working with Brett as he can explain the process in Layman terms.

Lynne was absolutely fantastic! She is simply the best mortgage advisor I have ever dealt with. Lynne worked really hard to help me, she worked really hard to help me achieve my goal. Lynne was the best broker I have ever dealt with. Thanks again Lynne!!

Roger was very helpful and always responsive to questions we had about the mortgage process. Coming from Australia there are some slight differences in the process and Roger was able to talk us through everything in a straightforward way making it easy to understand. He provided sound advice and found a solution that we were happy with. I wouldn...

Dustin was great to deal with and very quick with responses as best he could.

Serina was very professional and was realistic with me about what I could afford to take on now I’m heading towards retirement.

Serina was amazing. Incredibly knowledgeable and patient with all my questions. She worked magic to get me and my partner into a home, and we cannot recommend her enough.

Smooth and quick refinancing to other bank. Thank you.

Roger was a well informed, patient and quick communicator. We really appreciated his calm approach to sticky situations especially on the days when we needed it the most. There were times when he went above and beyond to make things happen quickly and he was always good at  checking in with us along the way. I really recommend Roger to anyone looki...

I wanted to take a moment to express my sincere gratitude for your exceptional assistance in facilitating the refinance of our mortgage. Your expertise and dedication throughout the process were truly invaluable. Your guidance made the entire experience smooth and efficient. We appreciate your commitment to ensuring we understood each step, and you...

Nicola was very patient with me- being a First Home Buyer. She communicated well on a regular basis & made sure everything went through to the Bank as needed. Would definitely recommend her.

Karen is lovely to deal with. Efficient and took a load of work and stress off me especially as I was unable to take the time off work.

I met Dustin through Mortgage Lab. He was very good hassle free service, very clear on what was needed and not. He updated us clearly. He’s one of the best in business.

Very helpful!

This was our second time working with Nicola, this time getting a top up mortgage to get some renovations done around our house. She was lovely to chat to and gave us some really helpful advice that helped us secure the lending we needed. Would definitely recommend to anyone needing mortgage advice 🙂

What a fantastic service! Brett is a pleasure to work with, he is highly professional, communicative and was able to sort our mortgage out for us at very short notice. He really went the extra mile to make sure everything was in place for our settlement.

Lynne helped us to secure a mortgage to renovate our house and was brilliant. Her communication was excellent and we knew where we stood along the way. Thanks!

From start to finish Karen Latimer was there every step of the way. It was challenging for her and for us, but we got there in the end. Without Karen’s knowledgeable help we would not be where we are today. Thank you so much from Diana, Nigel and Kimberly for all your hard work. We are so grateful for everything. It came down to the wire and...

Lynne was perfect for us. I know that the Mortgage Lab have great systems and support and Lynne was excellent.

Roger was terrific. Being relatively new to New Zealand there was lot that I didn’t know about settlement & bank arrangements here which Roger explained for me to make sure that I understood everything I needed to. He managed my expectations and concerns (things move quickly here) all the way through & never flinched. Reassuring, thou...

Serina was absolutely amazing! She was in constant communication and made sure we knew exactly what we had to do every step of the way. I wholeheartedly recommend Serina if you are looking for a mortgage adviser! Totally brilliant!

Susan was excellent to work with throughout the entire process. She helped us refinance our mortgage and get a better rate than we could have on our own. Her knowledge, contacts and dedication were outstanding and she constantly reassured us during what can be quite a complicated process for those who haven’t been through it before. We thorou...

Brett was fabulous to work with and hung in with me through lockdowns and doubting I would find anything. His advice was pragmatic and no nonsense just what I needed. Highly recommended.

She’s very professional and advised us well, definitely one in a million, couldn’t have been happier with the outstanding service she provided. Serina is a very professional advisor, that offers service beyond expectations.

As a first home buyer, as well as being on my own, having Dustin as my mortgage advisor was an absolute pleasure and I would highly recommend him for anyone looking for advise on home ownership and loans. From the start to the end, Dustin was always organised and kept me up to date every step of the process. Even at the end when we had a bit of a c...

Appreciate Susan’s patience and professional recommendations!

Matthew was very good to deal with. Explained everything well and can tell he has your best interests at heart.

Johnny Ang is a reliable professional with great character. He had exceeded our expectations and went extra mile helping us. We will definite engage him again!

Lynne was great to work with as a broker. She was clear about what could be achieved and was available to field questions. In what have been challenging times she worked really hard for us and was most interested getting the right outcome rather than the quickest solution. We will be working with Lynne in the future and recommending her to friends...

Great service, very professional and very helpful. Laura was great very friendly and professional.

Christiana has been such an amazing help with buying our first home. She’s quick to respond, made us feel comfortable about asking silly questions and is really knowledgeable about the process. She also sets all the info out in her emails in a clear and succinct way which is so appreciated. Have no hesitation in recommending her.

Serina was an absolute asset to have supporting and guiding us as we sold and purchased a home. She made this whole process so much easier – we could not imagine doing it again without her!

Dustin delivered excellent and professional service, informed strategy and advice in our first home-buying sessions with him – throughout the entire process from pre-purchase to post-purchase. He laid out any potential hurdles and considerations that one may encounter and how to navigate these issues while personalising his recommendations for us....

Cindy Huang provided perfect customer service. She helped us to go through options to achieve a positive and timely outcome. I am incredibly grateful to her for assisting me and my partner to purchase our first home. Cindy provided comprehensive guidance and helped me to navigate the complexities of the entire process of purchasing property. I have...

Lynne was amazing through the whole process, as first home buyers we didn’t have a lot of knowledge of what to do and when to do it, Lynne helped make the process seem so much more less stressful.Lynne was so patient with us as, it took over six months many phone calls and emails back and forth to find the perfect home for our family.Lynne was so a...

Both my partner and I really enjoyed working with Nicola. She was extremely knowledgeable and provided great guidance to help us get in to our first home. She was always responsive and helpful, had excellent contacts and recommendations, efficient and very friendly. We couldn’t ask for anyone better and will sing her praises any day!

Susan she did a great job, thanks for her helping lots. Excellent. I’m very happy with her. It’s good. Done good job

I found Dustin as my Mortgage Adviser to be patient, personable, and very knowledgeable. He gave excellent advice and went above-and-beyond, especially in his responsiveness during critical times. I highly recommend him. Thank you Dustin!

Helpful, knowledgeable.

Karen was extremely helpful and made us feel like no question was too silly, which we really appreciated as first home buyers! She was very attentive and kept us informed during the entire process. I am really pleased with our outcome and highly recommend her services.

Brett was very forthcoming and worked hard in getting our loan secured during a weird time with getting loans. He went above and beyond to make sure any oddities/confusion was sorted out in time for settlement date. Our accounts are quite complicated and we sure gave him a good workout but he succeeded in getting us that dream loan with reasonable...

He was great heaps of help awesome. Thank you very much was awesome.

Dustin has been fantastic in educating us and suggesting options to finance our first home. Greenhorns like us wouldn’t have made it to securing a loan if not for Dustin. We are happy to secure Dustin’s advice over a long term as we feel Dustin is well aware of our financial commitments and has our best interests in mind.

Johnny helped me with every step of my first home purchase. He’s very responsive and helpful. He patiently assisted me through the entire process. I found Johnny to be extremely knowledgeable and was very prompt on communication with the many queries I sent to him. Definitely saved me a lot of stress and work. I highly recommend to anyone loo...

Brett made it a streamlined process. We valued his expertise and guidance through the whole process.

Lynne was recommended to me by a previous customer and for good reason, she was AMAZING and made the whole process of buying our first home so much easier! She went above and beyond! Would totally be recommending! Thanks Lynne!!

Ro is an absolute superstar! She made a daunting process feel like a smooth ride, was highly knowledgeable in all aspects of finance and was extremely passionate about her work. She hustled to get us ready for auction in a very small time frame, working late into the night, and thanks to her we are now proud homeowners!Ro seems to really care about...

Very experience & helpful. Always response to email, WA, phone very promptly. Very happy with his professionalism.

Roger was fantastic to work with. He is very knowledgeable, thorough, and patient. His communication was prompt and he went the extra mile to answer our questions. We would highly recommend his services.

Dustin helped me get my mortgage for my first house, he was super knowledgeable and helpful for all the questions I threw at him. He followed up regularly to keep me in the loop with how things were tracking which was great reassurance to know I wasn’t missing anything. He took out all the hassle of having to deal with the bank directly and g...

Brett has been fantastic. He’s knowledgeable and accomodating. There wasn’t anything I asked of him that he couldn’t work with and figure out some option for. I’ll never use anyone other than Brett again.

Serina went above and beyond trying to get a mortgage organized for us and although it didn’t eventuate it was through no fault of her ability or commitment.

Cindy was one of the best brokers we have ever worked with. We found her at a time we were at a crossroad, not knowing if our loan was possible. She was patient with us, assured us of the way forward, and turns out she was right after all. She was conscientious and professional in her approach, always communicated with us, and advised us about our...

Serina was lovely throughout the whole experience. She quickly came back to us as we changed what we wanted and was easy and professional to deal with. Highly recommended.

I recently had the pleasure of working with Susan Wu, and I couldn’t be more impressed. Her professionalism and expertise in securing my home loan were remarkable. Susan guided me through the entire process, ensuring I understood each step. Thanks to her dedication and diligence, I now have a home loan that perfectly fits my needs. I highly r...

An awesome advisor, excellent explanations that made it easy to understand the process. Very well balanced professional advice with the much appreciated personal touches throughout especially the small words of encouragement that actually meant the world and made a great difference to my wife and I, in such stressful times. We cannot thank Bryony e...

Considerate professionally, highly recommend.

She was awesome.

A few years ago, I had gone through the process of trying to purchase a first home – and knew how daunting it was. When I found a house and had my offer accepted, I was given Serina’s details and went from there, I’m so glad I did. Serina was amazing to deal with!! She did all the hard work and made the process seamless. Was alway...

Serina is fantastic. Fast, good communication and helps explain the complicated terms in simple words and no judgement towards you and your finances.

A huge thank you to Johnny. My husband and I have been dreaming of owning our own home for years! Johnny delivered on what we had written off as never possible. We have been in our home for two weeks and can’t believe it’s ours. We will never forget Johnny and his hard work getting us over the line. Highly recommend Johnny and Mortgage Lab for thei...

My wife and I used Michael to obtain a new mortgage for our dream property. Michael was brilliant, communicative and importantly got the deal done. It would be fair to say that we more than made him work to get the deal done as it was a complicated multifaceted deal to enable us to sell and buy in a difficult market with a non standard deal. I woul...

Serina helped us get a mortgage even though we thought we couldn’t get one she made the whole process really easy, she was always just a phone call away and would call us back straight away, I love that now we have our mortgage Serina is still going to be advising us on other things thank you Serina for helping us on the property ladder.

Roger is amazing! He is very supportive, straightforward and made the home loan process easy. He is magnificent in his profession. Roger is a highly recommended mortgage broker. He made our dream come true. Thank you very much Roger. You are awesome!

Much better outcome than what I expected. Very nice person with great knowledge and advises.

Lynne was fantastic to deal with. Lightning quick communication, knowledgeable and proactive. She gave us valuable practical, and proactive, insights and we are extremely happy with how easy she made the process.

Johnny is a legend! He is efficient, knowledgeable and professional. Always available to answer any questions and concerns. Thank you so much for making our first home journey a positive and less scary experience. Highly recommend 🙂

Bryony was a pleasure to work with and went beyond our expectations. She was very friendly, knowledgeable and supportive. Bryony was amazing.

Johnny was very helpful. He helped us secure a good rate with a great cash back and got us the products that we wanted. He is very approachable and always gets back to you no matter the time of day. He is also very professional and honest with his recommendations and answers to questions.

Thank you for your outstanding work on our recent mortgage application. Your expertise, professionalism and attention to detail made the process seamless and stress-free. Any query we had as first time builders was never an issue, and all payments and process was dealt within a very fast manner. We were glad you were part of our build journey. We a...

Roger was honestly the absolute best! I was looking for the right house for well over a year and Roger was such a gem. My situation changed during that time through changing jobs and also what I was looking for, but Roger was always patient, helpful and made everything work perfectly. Having Roger’s help in this process really removed a lot o...

It’s a very frustrating time at the moment working with the Banks. For many years we have used the services of a Mortgage Broker and been completely satisfied. Recently we had to change to Nicola and ask for her service. We couldn’t have been more delighted. Efficient, responsive and communicative. Wouldn’t hesitate to use Nicola...

She was great. Great service, good time frame in getting back to us and always reachable.

We are very happy with Johnny, he understand very well our needs, our ability and he also understand how the financial institution works therefore he is able to provide us some solutions.

I wanted to take a moment to express my heartfelt gratitude for all of the amazing work you did to help us secure our mortgage. Your expertise, knowledge and unwavering support throughout the entire process were truly invaluable. Throughout the application process you were always available to answer any questions we had and you went above and beyon...

Cindy, who’s a very professional and very kindly to the client. I am very Lucky choose her to be my adviser. Thank you so much for your support Cindy.

Susan has helped us to get mortgages for our recent two purchases. We were very impressed with her prompt and professional services. She is knowledgeable in terms of her professionalism. Both of our purchases went smoothly, and we are very happy with the results we got. We highly recommend Susan and will definitely look to her for advice again in t...

Lynne was great to deal with. She was well informed and provided all the relevant details and made the process so very easy. Love the regular updates and care taken. Thanks Lynne.

Laura made this process painless. We have some advantages in our favour but it was effortless from our end. Highly recommended.

Very happy with the service and being able to work around my expected travel. Also with being able to lock in rates before the recent increase.

Lynne was very easy to work with and got my mortgage sorted for me fast. I would highly recommend her.

Lynne was fabulous from the start of our journey. She was very patient with us and compassionate, and worked really hard with the bank to get the finance we needed. We really appreciate Lynne, as we are a very unique case, goes to shoe how much expertise Lynne has. Thank you so much Lynne, it means a lot!!!

Brett made the whole stressful process of buying out first home easy and we felt supported the whole way.

Brett was outstanding to work with, kept me fully informed throughout and constantly went “over and above” to ensure everything went smoothly when purchase was completed.

Serina was great from the initial phone call to the day I moved into my new house. She put me on the right track to buying my first home, kept in touch along the journey until I was in the right position to buy. She recommended contacts and gave me advise above and beyond what is in her job description. For a solo mother taking this leap for the fi...

Roger has been amazing on my journey to purchase a new home. Communication was fantastic, all my questions were answered, and Roger was always so friendly and a pleasure to work with. Without Roger’s help, I don’t think I could have achieved my goal of a new home, and I am so grateful to have had his help to navigate what is often such...

Lynne is the best! She helped us a lot. Always answer our questions. Thank You Lynne

Johnny is an absolutely amazing adviser. He made our first home purchase a breeze, kept our stress at bay and was the one keeping us well & sane throughout the whirlwind of a process. We will always be true & loyal to Johnny, he is the greatest!

Karen has been absolutely amazing, she took all the stress out of getting the mortgage for our first home.

We were introduced to Johnny as our broker from a family member. Johnny has been there with us in every step of the way from sale to settlement. Every bump in the road Johnny was there to guide us through. He would always get right back to us, answered every question. Johnny is transparent and with us all the way until the finishing line. Professio...

Brett has helped us a couple of times and he’s been fantastic. We’ve recommended him to our friends and family as well.

Susan was awesome. Very helpful and answering along the way. Joyful to work with. Highly recommend her. All the best.

Laura was such a lovely person. Not only did she do an excellent job, she really cares about her clients. She made the process so easy. She also recommended a KiwiSaver adviser as well. I think everyone should use a mortgage advisor and Laura is highly recommended by me.

Me and my partner were extremely satisfied with the service provided by Michael. His expertise, attention to detail, and promptness made the entire home loan process seamless and stress-free. I would highly recommend in working with Michael.

Roger was absolutely incredible to work with. He was easy to communicate with, answered all questions, made us feel at ease with all decisions. Kept us up to date every step of the way and worked really hard to get us into a good position to owning our first home. I have already been recommending him to my friends! Thank you so much Roger!

Brett was amazing, he really looked after us and made every effort to get us our home loan. I would recommend him any day.

Brett was very helpful and we felt that he went the extra mile for us.

From the moment we met Karen, she was able to provide us with all the advice we needed. Any questions we had were explained in ways that were easy to understand and we didn’t feel overwhelmed by the process at any point. Karen was great with communicating to us and helped to ensure that everything was in order when we were ready to purchase our fir...

Karen was absolutely lovely to work with throughout my whole mortgage approval and house buying process. She was always available to chat, responded promptly and explained everything in a way that was easy to understand. I’m so grateful for having had Karen’s assistance, it really did make the process so much smoother and easier, and I...

I couldn’t be happier! Christiana helped my Partner and I through all of the loopholes! From start to finish and every little question we had, she was there to help! Can’t recommend her enough!

Would not have asked for anything better but to get an experienced broker at my very doorstep. I applaud your care & support and irrespective of the results of all this, you have really gone above & beyond.

Thank you so much Nicola! You have been amazing throughout our whole experience, you have been patient, supportive and incredibly prompt with responses, and communications with other services. You have made this process so easy and taken a lot of stress away and we are so grateful! Thank you again.

Roger guided us through the whole home buying process with his expertise for a great outcome. We started our mortgage journey together with Roger while we were in the UK and it ended in the smoothest in our own home. Thanks heaps Roger.

Very happy with the professional service provided by Cindy, high recommend!!

Roger is very good and understanding of us inexperienced non tech savvy clients and was a great teacher as I filled in the forms required. I will be recommending his services and MortgageLab to friends and family.

Roger has changed my life. I had previously approached 2 other mortgage brokers from other companies, with neither understanding complex financial/legal situation I was in due to being involved in trust. Roger was going to be the last person I contacted before giving up the house hunt, but I’m so glad I didn’t. Roger gave so much attent...

Brett was so patient with the ongoing fiddly issues that I was having with the bank. He was so prompt to reply to my queries no matter how big or small. I really appreciated his expertise and support.

Serina Nicholson was absolutely amazing she went above and beyond for me, I would definitely recommend her to anyone she is the best person in the business 🙂

I literally cannot fault the process or the advisor, or suggest any improvements. We recognized the challenge posed by the bank’s demands, as they sought full financial disclosures and measures to limit our/their risk. ML and Brett made this as painless as possible for us.

Christiana was professional, so helpful and made the whole process easy. Would recommend her and will use her services again.

Cindy is very professional and passionate to help our mortgage application, I am very appreciate and look forward to work with her next time, definitely to advise her to other friends if they needed.

Christiana was an amazing support and soundboard. Constant communication and reassurance in a time of uncertainty. Nothing was too much and it was never too late to call. Would definitely recruit her services again. Thanks, Christiana!

Lynne was phenomenal, and a real asset to your team. Nothing was ever a problem, she responded quickly and was genuine in her efforts to help us buy a home, even with our fairly complex income arrangements. She’s a star.

Lynne took all the hassle and stress out of remortgaging my home, infinitely capable, Lynne had me “sorted out ” in double quick time. Even while on holiday Lynne kept me up to the minute on progress……. Legend

Lynne was amazingly helpful! Always communicated quickly, clearly, and she was so extremely kind and personable, patient, sensible, I can’t recommend her highly enough. I so appreciated having Lynne at the other end of the emails – such a calming influence through a pretty stressful process.

Lynne was excellent to deal with, very friendly and very knowledgeable. I would recommend her service.

Brett was amazing to deal with – our case wasn’t straightforward but he persevered and got it over the line. We’re so grateful for everything he did – we would absolutely recommend him.

We would recommend to anyone looking for a mortgage to engage with Roger Fairbairn from Mortgage Lab, as he was fantastic to work with and we know that we got the best outcome for our family. By working with Roger we were able to know what we could afford to purchase and he helped us work through the steps to get our finance. We are very grateful f...

Cindy is a really helpful and trusted consultant who handles my case in professional and sufficient way. Much appreciated.

We found Michael to be very helpful, friendly and great to deal with. Thank you Michael!

Christiana was indispensable in me purchasing my house. Her knowledge, experience and willingness to help made what could have been a very stressful time far far easier than I was expecting. She was only ever a phone call away to answer questions or explain my options to me in what is quick a tricky market and we ended up with a great result. I can...

We had the pleasure of working with both Robyn and then Nicky. I can’t expand how grateful we felt having them. Their communication was so prompt and clear which reduced a lot of stress when it came down to quick deadlines. Dealing with them felt very personal and we never made to feel like we were annoying them or asking too many questions....

Lynne was great to deal with and always available to answer any questions we had. Lynne made the process easy. Thanks Lynne!

Roger was awesome! We were looking to purchase for a while and working with Roger about what was possible for us really helped get things moving. It made the process so much less stressful and he never made me feel bad for all my check in calls for updates. Would recommend Roger and would use him again in the future!

She was really good, excellent support good knowledge of what she is doing. Very quickly to respond.

Lyn is an extremely capable mortgage broker. She has access to all the major lenders. Definitely consider Lyn for getting a mortgage as she has no allegiance to any lender and will sort you the best deal available.

Lynne was extremely helpful and knowlegeable when I transferred my Kiwisaver and the process was very straight forward. Lynne has kept me up to date with progress on my fund and she always answers any questions that I have promptly. I highly recommend Lynne as an Adviser. She is super efficient and a lovely person too.

Karen was an absolute pleasure to work with! She took all our concerns seriously, had a great answer to every question and worked with us long-term to achieve our goals. I will absolutely recommend Karen and Mortgage Labs to anyone looking for mortgage advice in the future! 🙂

I was buying a house on my own and was very unsure of what the next steps were. Right from the beginning I was stepped through what I needed and who I had to call. When I was overwhelmed by the process and panicked that it wasn’t going to happen. Laura reassured me and supported me with the next steps. Forever grateful to be in my new house....

Roger was great to deal with. Personable, knowledgable, professional and always working in our best interests. He gave good support throughout the process and as a result we always felt in control during a high-stakes life moment.

Lynne was recommended to me and I highly recommend Lynne to others. Lynne is highly professional and uses down to earth language.  She has a vast financial knowledge base and I could feel her passion for helping women gain financial freedom. Cheers Lynne you’re an absolute gem.

Brett is great :-)!

We approached Dustin after watching a webinar he arranged. At the start he arranged a meet and greet to get to know us better and clearly explained the process. He made us feel comfortable and safe and answered any questions we had, not only at the beginning but right throughout the process. If you think you have no chance or are too shy, don...

Karen was great – very professional with her advice and always helpful and available to answer any questions we had.

Lynne did a brilliant job organising us into our first/down sizing home. We didn’t think we had things quite in place but non the less when a place popped up we were really interested in she was able to work her magic and we have now been in our own home for a couple of months.She was so knowledgeable and helpful, answering all the little que...

Lynne helped us get approval for our first investment property, throughout the whole process we found Lynne more than happy to answer any questions we had and find a lender that suited our needs. We highly recommend Lynne to anyone for their lending needs.

Nicola was a wealth of knowledge, she took over our account from another company when we really needed help getting our mortgage across the line. She was clear in her communication and we could tell we were finally in good hands. Would highly recommend Nicola.

Mr Johnny Ang was very reliable adviser with integrity and sound knowledge. He made my first home buying experience as seamless as possible even though the settlement was delayed due to other factors.

Serina has been so lovely to work with. As first home buyers it was nerve-wracking going into it, but Serina made sure to explain everything to us and really listened to what our goals were. We felt comfortable at every step with her guiding us. She was also very accommodating with organising meetings with us. Cannot recommend her enough!

Nicola was nothing short of amazing!!!She was professional and a pleasure to deal with. Her communication was awesome, she kept us updated every step of the way and was very patient with us as first home buyers we had a lot of questions! I could email/text her any time of the day/night and she would get back to me promptly.During the period of purc...

Thanks to Mortgage Lab and especially Roger Fairbairn – you were amazingly helpful and did a fantastic job securing my new mortgage! I can’t recommend them enough 🙂

We had the most awesome experience, we had been trying to buy a house for the entire 2020 and used a number of mortgage brokers but each asked more and more from us. They wanted us to cancel our KiwiSaver deposits and cancel this and that. We were about to give up when a friend told us about Lynne and we said this will be our last try long story so...

Roger was awesome – did hours of work for what in the end was a very small return for him – and always professional, cheerful, responsive and with truly helpful advice.

Susan is very helpful and professional.I had a fantastic experience working with my mortgage broker Susan Wu. Her expertise and dedication made the mortgage process smooth and stress-free. She went above and beyond to find the best rates and options for my unique situation. I truly appreciate her professionalism and excellent communication througho...

Brett was awesome! Very thorough with his explanations, always available and going the extra mile. Loved dealing with him and he made the process very easy for someone who had never had the experience of buying property in NZ.

Lynne was very helpful and her advice was brilliant.

Nicola is an amazing person, we really enjoyed working with her. Thank you Nicola.

We used Roy recently to refinance our mortgage. He was very easy to work with and made the whole process easy, and fast, especially seeing as it was the week before Xmas. I would recommend him for all your mortgage and finance needs.

Genuinely loved working with Karen. She is extremely friendly, efficient and so helpful. The process couldn’t have been easier. Would definitely recommend Karen to all first home buyers.

We were first time buyers who didn’t know much about the process. Going in blind, we really needed someone who would take the time to talk everything through. We also had a few unique aspects to our situation which needed to be worked through. Roger was incredibly patient and helped us to smoothly progress to a great outcome. Highly recommend...

I cannot recommend Christiana enough. So knowledgeable, helpful, very quick to respond. Also the process was so easy. All your documents are uploaded via a website and all visible in the one place. Will 100% be using her next time to re-fix our mortgage. Christiana really goes above and beyond for you! Thank you so much Christiana.

Nicola has been an absolute pleasure to deal with. She has explained everything at the start and along the way. Answers and replies to emails and questions and when required will pick up the phone to discuss thinks. She has great knowledge and expertise and I feel that she has advised and helped us to get the outcome we were after. I have absolutel...

Laura was awesome to deal with. She made everything so simple and extremely stress free

Christiana has been an amazing MA to buy our first home, she knew exactly what our situation was and did everything to make our journey smooth. We are in Christchurch and she was based on Auckland, but she was only one call/text away- always replying my answers/doubts anytime of the day. Recommending to building inspector/lawyer/insurance, etc HIGH...

Laura was so amazing and understanding. Really helpful especially as all the work was done during level 4 lock down. I can’t recommend the service and experience highly enough.

I thought Lynne was great, managed to get our mortgage sorted very quickly.

Serina guided us seamlessly through the process of buying our first home, offering invaluable insights and ensuring we understood every step. Serina is a reliable and knowledgeable professional when it comes to mortgage advice. We are immensely grateful for her guidance and couldn’t be more happy with the home we have purchased.

Big thank you, everything went smooth, easy, professional.

Brett was great to work with, very supportive and genuinely committed to helping me buy my house.

Quick response and helpful.

Uncle Johnny has been awesome, he went above and beyond for us. We couldn’t have asked for a better mortgage advisor!

I approached Christiana earlier this year for advise around purchasing my first home. Although I was not yet in a position to do so Christiana formulated a plan to get me there which I am now following and hopeful to buy in the new year. When the time comes I will definitely look to work with Christiana. She is professional, easy going and lovely t...

Michael is very knowledgeable and provided us tailored guidance that we greatly appreciate. He made the entire journey from the thought of buying our home to executing the purchase very smooth and cannot recommend him enough! Thank you Michael 🙂

Thanks to Ro we are able to live the life we hoped for, in the property we dreamed of. We didn’t like our chances of getting a loan top up due to being on a single income with dependants, but Ro made it work and made it look easy!

Johnny Ang is quick and excellent.

Johnny Ang was very helpful and outstanding. He went above and beyond our expectations, and gave us excellent deal on a mortgage, also make the process easy assisting step by step, given the current climate. Highly recommend to anyone.

Serina is amazing, she did everything she could to get the best outcome for me,  she was  so patient and gave me the gentle reminders I needed.  Thank you for your hard work.

Nicola was amazing from the start. She explained the process throughout the whole thing and simplified it. No question was too silly. She was easy to get hold of and she replied so incredibly quick. Meeting with Nicola I held little hope that my dream was obtainable. After previous MA told me I needed a partner to get into the property ladder, as n...

Serina was amazing from our initial contact right through to our house purchase. As first home buyers, we were new to the process and had many questions throughout. Serina was always available for support and was amazing at organising our application. 10/10, thank you Serina.

We had an incredible experience working with Roger on our journey to securing our first home. From our first meeting he instantly made us feel at ease. His expertise and knowledge in the mortgage industry were truly impressive. He patiently guided us through the entire process, explaining every step and answering all our questions with a genuine en...

Nicola was wonderful to deal with when it came to our restructure of our mortgage, she listened to what we wanted to do moving forward and worked hard to bring the best option for us in these uncertain times. Nicola keep us both well informed during the process of moving banks and made the move as stress free as possible. Nicola covered and explain...

Matt explained things to us in a way that was easy to understand, gave us good advice for our unique situation and got us a great deal. Thanks Mortgage Lab!

Johnny maintained a professional, yet warm attitude throughout the whole process. All questions were answered promptly, and succinctly. He really made the whole mortgage process smoother, allowing us to focus on the house hunting aspect. I would recommend Johnny to anyone and everyone. No mess, and no less than the best!

Michael Shrubsall, was an amazing advisor. He was very professional and prompt from the very first contact. Michael gave us great advice and assisted us with our refinancing in record time. His relationship and communication with the bank and myself couldn’t be faulted. We would highly recommend him and his service to anyone!

Serina went above and beyond to help us. She was honest, friendly and genuinely wanted the best for our family. She actually ran the numbers for us initially about a year ago and had the integrity to tell us that it wasn’t worth moving banks at that time, forgoing her own commission. Then a few months ago we used her services again and she wa...

Thanks for the awesome service and taking all the hassle and stress out of getting a good deal for a loan. You made my life alot easier.

Michael was very prompt with his communications and actions on our behalf. Everything was processed smoothly and Michael advised us with the utmost professionalism. Thank you!

There’s been a huge list of things I’ve had to organise with the purchase of the land and letting of the house. It seems to be never ending- at the moment. But the reason this is all happening is all thanks to your wonderful assistance- and under such a pressing time frame! I so appreciate the effort you put in for me, your efficiency and communica...

Dustin was great to work with! We originally reached out to Dustin to see if it was possible to buy our first home, 6 months later we moved in! We have also started passing on Dustin’s information to friends and family for their financial needs because of our great experience. This was our first interaction with a mortgage advisor (and buying...

I am really happy working with Johnny Ang as he always ready to answer my question and understand my situation.

My wife and I would like to say thank you to Johnny for his excellent service. He has a broad knowledge and provided us with good options and clear information which really helps us with the decision making. He handled all our enquires professionally, accurate and with kindness. We were glad to have him as our financial mortgage advisor and wish hi...

Serina was warm, friendly, experienced, professional, and super helpful. I would recommend her to anyone and all my family!

Roger did an amazing job. He’s outstanding at his job. As a first home buyer, I was quite anxious about the entire process of buying a house. Roger made my anxiety disappear, guided me through the process with quality advise, checked in regularly with me and responded quickly to any questions I had. I couldn’t have been happier how ever...

Found Michael amazing to deal with, helped us get the financial side of our life sorted, after the bank I had been with for 25 years wasn’t interested in letting us keep our existing mortgage but move to a bigger place due to our business only being 18 mths old, Michael managed to turn what I thought was a hopeless case into a better deal tha...

We cannot recommend Christiana enough! She is super easy to communicate with and so knowledgeable, she’s helped us change our spending habits for the better and got us approved quickly and easily.

Brett was wonderful and professional patient! Nothing to improve.

Nicola was handed over our portfolio after the previous advisor, Karen Hyland left. We believe it was a good start by Nicola as she ascertained all the details we had provided to Karen was still relevant and valid . This includes combing thro a lot of previous documentation and asking questions/ clarifying circumstances and looking at our statement...

I liked that Dustin wasn’t afraid to tell us how it is – that if we didn’t get strict on our budget, we are not likely to get approval. This helped us to budget more and structure finances to allow us to get approval from the bank.

Nicola was so awesome to work with, she helped us through every step of the mortgage process and really took the stress out of it for us. She was really lovely and knowledgeable and we would recommend her to everyone!

Have found Lynne so helpful- honestly feel she has gone above and beyond in both advice and organising finances. Would highly recommend this lovely lady. She has always made her time available and I do feel valued by her as a client. She navigated through the banks, when required, and provided an extremely satisfactory outcome.

Laura was easy-going, down to earth person who treated us like humans and not a number. Laura knows her stuff, she asked what our goal really was and she delivered. Thank you so much Laura Cates

Roger was amazing and made our dream come true after being declined by another mortgage company who didn’t even give us a chance. Roger was prepared to put the extra time in and make it work for us. We are now comfy, happy and secure in our first home. Thank you for making our dream come true.

Lynne made the process of refinancing our home loan very easy and straightforward. She was always very easy to get hold of and constantly kept us up to date with the progress of our application. Would definitely use her again and recommend her to others.

Nicola made purchasing my first home easy and not at all scary. Right from our first interaction she was pleasant, friendly but also very efficient. She was confident right from the start I would be approved and provided useful tips along the journey. We were in constant contact with Nicola updating me every step of the way. She explained everythin...

We’ve worked with Roger for almost one year, and he was amazing during the whole difficult process… I guess sometimes he even worked as therapist, calming us down and giving us good insights every step (thank you for not charging this!) Roger helped us to secure our house and was magnificent at detailing our complex fund structure, whic...

Roger was patient, knowledgeable, and thorough. I’d definitely look to him for guidance on any mortgage lending situation in the future.

Lynne was very helpful in getting our refinancing across the line with the minimum of pain for us. She was able to guide us through the entire process without any confusion at all. we are very happy with both her service, and the result 🙂

Michael Shrubsall made the experience of buying my first home easy and positive! He has a real can-do attitude/approach and was able to look at my entire financial situation to not only help me buy my first home but set me up to be in the best financial position moving forward. I felt really well-informed through the whole process and Michael was a...

I was a little nervous about refinancing our mortgage, but Lynne made the process straight forward and fought on our behalf to get the best deal and was quick to resolve the issues that came up along the way. Lynne was always available to talk to and answer all our questions. The Mortgage Lab online portal was user friendly and great for keeping al...

Great service and communication.

Now I own my own home! Thanks to Roger the process was really straightforward. He was there every step of the way and the first person to congratulate me on settlement day! Roger listened to my specific needs and therefore gave me advice based on this, which means moving forward I have heaps of options and a certain amount of financial freedom whil...

Had a trickyone for the banks, as a contractor and a few other things going on it was difficult to get the banks to understand the situation. Serina did a great job getting all the details in and a mortgage approved.

Glen was absolutely amazing to deal with.  We had an extremely tight turn around.  Glen worked super hard, has great communication and was very efficient in getting everything in place for us. Glen went above and beyond.  Highly recommend him.

Serina was amazing! It was my first time purchasing a home and she walked me through every step and kept me updated the whole way. She made the whole process so much easier, and I highly recommend her to anyone needing a assistance with getting a mortgage.

Brett has the ability to grasp very complicated financial pictures (which is my case) and navigate them through with the bank. Most brokers don’t have this level of skills or cannot be bothered. He never loses his cool in this very stressful job to help people!

Cindy was extremely helpful and had supported us all the way through our journey in buying a new house. She was patient and professional!

Brett was a real pleasure to work with. Being first home buyers in New Zealand, Brett guided us through every step along the journey. Always available and very responsive, we couldn’t be happier.

Susan Wu is a very kind and patient advisor. She was super friendly and helpful during my mortgage application. Highly recommend her.

Roger has been amazing thanks so much.

I am a middle-aged single female buying a first property in Christchurch post-COVID lock-down; the most difficult market to not only get finance but actually get a property to put an offer on! My excitement quickly turned to agitation, anxiety and straight out confusion. Lynne was ready, willing and able to get my finance sorted however she was mor...

Laura was very helpful throughout the process, answering any and all my elaborate questions as a first home. Laura was great.

Lynne was fantastic to work with and we are so glad we went with her as our advisor. The whole process was easier than I expected thanks to Lynne’s help. We would definitely recommend her to our friends and family.

Lynne, was fantastic from start to finish. She took the stress out of buying a house and even helped us look for a house which we now proudly own. Thank you!

Brett did a great job! Excellent communication. He was very patient. It took all the stress out of it with Brett handling things.

Cindy is very friendly and helpful to answer all of my questions so the whole process is very smooth and effective. She evaluated what the best of mortgage condition and the kind of property I should look for. I am so happy that I can buy the house so quick and hassle free. You can contact her and you will know what I mean. Thank you Cindy. 🙂

Lynne was very helpful, positive, and worked hard to get the best deal for us. She made it possible for us to be able to buy a house much sooner than we expected. She respected our wishes, explained things well, and adapted to the changes necessary with lockdown very well. She always conducted herself professionally. No complaints at all.

It was a hard 4 months getting through the new banking changes and dealing with the change in market conditions. Brett was there every step of the way and we are now happily settling into our new rural property. Thanks heaps!!!

Karen was exceptional to work with. She was diligent, compassionate and patient throughout the process. I would recommend Karen to anyone that is considering applying for a mortgage or even starting to save for a deposit.

I really enjoyed having Roger as our advisor. I have spoken with many mortgage advisors, and I can very well tell that he is far more knowledgeable than anyone else. He was listening to our requirements and suggesting with the best options. This was for our land purchase to construct our first home. I will be following up with him after few months...

Lynne was fantastic to work with, totally honest all the way through and she really understood the way my pay worked (as I am self-employed). I felt that she was totally in my corner all the way through.

We have approached many companies for our loan for First Home but Susan made it happen so that we were able to achieve getting loan and buying first home. She is very clear and communicative. Highly recommend Susan.

Serina was very professional and helpful. She helped us to purchase our home. She communicates well and we felt she worked to get the best outcome for us. Its also the thoughtful extra services she provided that made it a personal experience with her.

Highly recommend Cindy Huang, professional, knowledgeable of first home loans, and patient. She’s made the whole process very smooth and straightforward. Have recommended her to our friends for future business already.

I had the pleasure of working with Lynne Dent, I couldn’t be happier with her service. Lynne was not only professional but also incredibly knowledgeable, always staying updated with the smallest details in the ever-changing world of finance. Her expertise and dedication made the entire process smooth and stress-free. What truly stood out was...

Nicola was kind, polite, professional, smart, articulate, punctual, helpful, easy to contact and very easy to talk to. I would recommend Nicola to anyone looking at getting a home loan as she truly does go above and beyond expectations.

She is very kind of person. Very professional and responsible.

We could not have asked for a better adviser than Brett. We would recommend Brett to anyone.

Laura did an incredible job when it came time for us to refix our mortgage. Her communication from initial consultation to signing off the paperwork was excellent, not to mention the great options for different banks and rates for terms that suited our needs at the time. Her facilitation of this process made my life easier, which is the most valuab...

Karen was fantastic to work with again – helped us navigate our mortgages for weeks through a complex separation situation, and worked hard to get an amazing rate locked in. Communication was excellent – we appreciated the frequent updates and follow ups!

Brett was awesome in helping us navigate the mortgage process as first home buyers. He was patient and answered all of our questions and concerns.

10/10 Mike. Thanks for your support and for getting me across the line through challenging times. I found him to be very committed and professional in all areas of our business. Great to have a person to person chat and a great contact like Mike. I will always use Mortgage Lab to help me move forward in my business dealings and to help sort my issu...

Nicola was exceptional. We had other mortgage broker contacts but it was just fortunate that Nicola in her proactive nature reached out to us in a timely manner and so we decided to go with her. Nicola was calm, friendly, positive and her communication skills and attention and care were outstanding. I wouldn’t hesitate to work with Nicola again or...

Cindy was brilliant! She got us a mortgage when I thought we wouldn’t have a chance because of our age!

It’s been a pleasure working with you and we have really valued your honest advice and fast responses. I know our situation wasn’t straightforward so we are extra appreciative of all your work you did to get this progressed this far.

Christiana was fantastic to deal with; always happy to help, gave lots of good information and was easy to get in touch with. We will definitely be using her again next time it comes to re-fix the mortgage 🙂

We are so grateful to have Nicola as our mortgage advisor who has been so kind, professional, helpful and flexible to walk us through every step of getting our first home.

Lynne has been fantastic at helping us achieve our dream of buying our first home. Her advice and guidance was so thorough. Would highly recommend her.

Thank you for Brett’s assistance and patience with all my questions along the way.

Thanks Lynne, all credit to you for keeping up with our ever-changing plans and grasping our preference for managing the paperwork online digitally which was so much more efficient and convenient for us during this hectic period. You were a pleasure to deal with.

Serina was easy to work with, particularly regarding our time poor and geographically different circumstances. She often needed to conduct duplicate meetings for myself and husband at different times. All whilst liaising with the bank on our behalf to ensure their understanding of our position. Ngā mihi for all your work Serina in our recent succes...

Roger was incredible from start to finish. He answered every obscure and annoying question I had with patience and integrity. Roger worked with me for over 6 months, through multiple scenarios until I finally was able to purchase a home. I really can’t thank him enough for his support, patience and expertise. I would have given up without him...

I very much recommend working with Karen from Mortgage Lab. She made the application process very much easier than it could have been. Her knowledge of the market is high.

Michael was very helpful and engaging. He was available at any time and provided valuable knowledge and support. I could not recommend Michael enough.

Lynne was absolutely fantastic. She was knowledgeable, empathic and efficient. She made the process manageable and ultimately, successful!

We bought a house in very difficult times like I’m sure a lot of people. The Mortgage Lab but especially Roger made this a seamless process. I could not think of anything they could have done better. I would never use anyone else when buying my next property. Highly recommend them. Roger did everything in his power in very difficult times and...

Laura is perfect! Smart, efficient, get to the point, proactive, no complicated docs and no emails going back and forth, just perfect!