Complaints Procedure

Do you have a complaint or problem?

We aim to provide you with the highest quality service and support.  But if you do have a complaint or encounter a problem, please let us know as soon as you can.  Our complaints process outlined below aims to address your concerns.

Step 1 – Let’s sort it out

To lodge a complaint, please click the button below. This will start the official process.

Lodge a Complaint

Step 2 Review

If your complaint is not resolved by Step 1. You can call or email Rupert Gough by clicking here.  We’ll detail your concerns and strive to address them as easily as possible.

Step 3 – We are a Participant of the Financial Dispute Resolution Service.

You can refer your complaint to the Financial Dispute Resolution Service, if it has not been resolved after going through our complaints process. This is a free, independent dispute resolution scheme.

See www.fdrs.org.nz or call 0508 337 337  for information on the FDRS Scheme.