fbpx

Complaints Procedure

Do you have a complaint or problem?

We aim to provide you with the highest quality service and support.  But if you do have a complaint or encounter a problem, please let us know as soon as you can.  Our complaints process outlined below aims to address your concerns.

Step 1 – Let’s sort it out

Discuss your complaint with the person you’ve been dealing with and try to resolve it.  You can contact your Adviser here.

Step 2 Review

If your complaint is not resolved by Step 1. You can call or email Rupert Gough by clicking here.  We’ll detail your concerns and strive to address them as easily as possible.

Step 3 – We are a Participant of the Insurance & Financial Services Ombudsman Scheme Inc. (“IFSO Scheme”).

You can refer your complaint to the Insurance & Financial Services Ombudsman Scheme Inc. if it has not been resolved after going through our complaints process. This is a free, independent dispute resolution scheme.

See www.ifso.nz or call 0800 888 202 for information on the IFSO Scheme.