Mortgage Refix

What You Need to Know

About Mortgage Refixes

Talk to a Mortgage Broker

If it’s time to refix your mortgage, we can help.

Let us negotiate the best rate from your bank. No cost. New clients welcome.

Every week, we negotiate millions of dollars of mortgages on behalf of our clients at no cost.  We have a constant stream of data seeing what the best rates are and work with your bank to negotiate that.

If you are looking to get the best rate from your bank and want help, complete the form below and one of our advisers will be in touch asap.

Click for interest rate FAQs

Almost all Mortgage Lab services are at no direct cost to you as our brokers get paid a commission by the banks and other lenders when a mortgage is finalised or refixed.

The exceptions to this:

  • If a mortgage is paid off or discharged within 27 months, a fee may be incurred.  See our FAQ: What if I sell my home or refinance my mortgage shortly after using a mortgage broker?
  • Finance companies may require a fee to be added to the loan rather than paying us a commission. You’ll always be made aware of these fees long before they are locked in.
  • If, following the service provided by the adviser, you elect not to continue engaging Mortgage Lab to settle the mortgage or finalise the insurance product, the adviser may charge you an hourly rate of $250 for the work provided.  The maximum charge we will typically invoice for is $2,500.

The commissions paid are below.  These commissions are accurate at the time of writing – 21st June 2022

Lender Upfront Trail Refix
ANZ 0.85% N/a $150
BNZ 0.55% 0.15% N/a
ASB 0.85% N/a $150
Westpac 0.60% 0.20% N /a
Sovereign Home Loans 0.60% 0.20% N/a
ASAP Finance Limited Fee Charged N/a N/a
Avanti Finance Up to 0.80% N/a N/a
Cressida Fee Charged N/a N/a
DBR Fee Charged N/a N/a
First Mortgage Trust Fee Charged N/a N/a
Heartland Bank (Reverse Mortgage) 1.50% N/a N/a
Liberty Financial 0.60% 0.15% N/a
NZCU (Personal Loans) 1.00% N/a N/a
RESIMAC 0.60% 0.15% N/a
SBS Bank 0.80% N/a $150
Southern Cross Fee Charged N/a N/a
The Co-operative Bank 0.70% N/A $150

We can negotiate with most of the main banks:

  • ANZ
  • ASB
  • BNZ
  • Westpac
  • Sovereign Home Loans
  • SBS
  • Co-Operative
  • Bank of China

We can also talk with the non-bank lenders such as Resimac, Pepper Money, Liberty Financial and others.  If you’re unsure, give us a call and we’ll let you know.

Typically break fees aren’t negotiable with the bank.  However we will find out what they are going to be and calculate whether it is worthwhile breaking your current rate.

It varies from bank to bank.  With most banks the process:

  • a quick discussion
  • you send us an email asking us to request interest rates from the bank
  • we negotiate the rates with the bank
  • we have another discussion about which rate is best for you
  • you can confirm this to us via a short email

The whole process takes around 20 minutes.

Yes, as part of our discussion we will discuss whether the structure of your mortgage is still correct for you.  If it’s not, we will discuss what a better structure might be for you.  There is no additional cost for this.

It doesn’t cost you anything for us to negotiate and refix your rates for you.  We are paid by the banks for our time.  Why?  Our service replaces the cost a branch or phone centre employee.  There is no additional cost or fees added on for you.

As above, sometimes a bank just isn’t looking for you as a client. In this instance, they can either decline you or make the terms of your lending so ridiculous that you either accept (sucker!) or you go away. We know what banks have an appetite for and send you to the right bank without you shopping around banks.

What Past Clients Say…

I found Cindy extremely helpful and professional. Her personal approach makes me feel so comfortable when I need to ask her any question. She is amazing and highly recommend her.

Cindy Huang

Refinance - Auckland

Serina is fantastic. Fast, good communication and helps explain the complicated terms in simple words and no judgement towards you and your finances.

Serina Nicholson

Refix - New Plymouth

Much better outcome than what I expected. Very nice person with great knowledge and advises.

Johnny Ang

Top Up - J Sugiarto, Auckland

Brett was amazing to deal with – our case wasn’t straightforward but he persevered and got it over the line. We’re so grateful for everything he did – we would absolutely recommend him.

Brett Davies

Refinance - N Munro, Auckland

Johnny was very helpful. He helped us secure a good rate with a great cash back and got us the products that we wanted. He is very approachable and always gets back to you no matter the time of day. He is also very professional and honest with his recommendations and answers to questions.

Johnny Ang

Refinance - E Mar, Auckland

I literally cannot fault the process or the advisor, or suggest any improvements. We recognized the challenge posed by the bank’s demands, as they sought full financial disclosures and measures to limit our/their risk. ML and Brett made this as painless as possible for us.

Brett Davies

Top Up - M Marshall, Auckland

Lynne was absolutely fantastic! She is simply the best mortgage advisor I have ever dealt with. Lynne worked really hard to help me, she worked really hard to help me achieve my goal. Lynne was the best broker I have ever dealt with. Thanks again Lynne!!

Lynne Dent

Refinance - E Millanta, Wellington

Karen was fantastic to work with again – helped us navigate our mortgages for weeks through a complex separation situation, and worked hard to get an amazing rate locked in. Communication was excellent – we appreciated the frequent updates and follow ups!

Karen Latimer

Refinance - S Evans, Whangarei

We are very happy with Johnny, he understand very well our needs, our ability and he also understand how the financial institution works therefore he is able to provide us some solutions.

Johnny Ang

Top Up - K Sulinom, Auckland

Keith has fast communication and is able to work with unusual situations creating a positive outcome for us.

Keith Munro

Top Up on Existing Mortgage - Wellington

Lynne made the process of refinancing our home loan very easy and straightforward. She was always very easy to get hold of and constantly kept us up to date with the progress of our application. Would definitely use her again and recommend her to others.

Lynne Dent

Refinance - A Kennett, Kaiapoi

Christiana was an amazing support and soundboard. Constant communication and reassurance in a time of uncertainty. Nothing was too much and it was never too late to call. Would definitely recruit her services again. Thanks, Christiana!

Christiana Pollock

Refix - H McLaughlin, Auckland

She was great. Great service, good time frame in getting back to us and always reachable.

Serina Nicholson

Refix - K Wright, New Plymouth

Glen was absolutely amazing to deal with.  We had an extremely tight turn around.  Glen worked super hard, has great communication and was very efficient in getting everything in place for us. Glen went above and beyond.  Highly recommend him.

Glen Casey

Top-Up - N Rattray, Queenstown

Michael Shrubsall, was an amazing advisor. He was very professional and prompt from the very first contact. Michael gave us great advice and assisted us with our refinancing in record time. His relationship and communication with the bank and myself couldn’t be faulted. We would highly recommend h…

Michael Shrubsall

Refinance - A Van Tuyl, Auckland

Brett did a great job! Excellent communication. He was very patient. It took all the stress out of it with Brett handling things.

Brett Davies

Top-Up - G Collard, Auckland

Matthew was very good to deal with. Explained everything well and can tell he has your best interests at heart.

Matthew Grace

Refix and KiwiSaver - C Pinkerton, Auckland

Keith is always very professional, friendly, helpful and has excellent communication skills. I would highly recommend him.

Keith Munro

Top Up - Wellington

I wanted to take a moment to express my sincere gratitude for your exceptional assistance in facilitating the refinance of our mortgage.
Your expertise and dedication throughout the process were truly invaluable. Your guidance made the entire experience smooth and efficient. We appreciate your commitment to ensuring we understood each step, and your prompt …

Nicola Winters

Refinance - M Samir, Auckland

Roger has been amazing on my journey to purchase a new home. Communication was fantastic, all my questions were answered, and Roger was always so friendly and a pleasure to work with. Without Roger’s help, I don’t think I could have achieved my goal of a new home, and I am so grateful to hav…

Roger Fairbairn

Refinance - C Willsher, Wellington

Susan Wu is a very kind and patient advisor. She was super friendly and helpful during my mortgage application. Highly recommend her.

Susan Wu

Refinance - L Wang, Auckland

We cannot recommend Christiana enough! She is super easy to communicate with and so knowledgeable, she’s helped us change our spending habits for the better and got us approved quickly and easily.

Christiana Pollock

Refinance - Auckland

Serina was warm, friendly, experienced, professional, and super helpful. I would recommend her to anyone and all my family!

Serina Nicholson

Top-Up - A Thompson, New Plymouth

Serina went above and beyond to help us. She was honest, friendly and genuinely wanted the best for our family. She actually ran the numbers for us initially about a year ago and had the integrity to tell us that it wasn’t worth moving banks at that time, forgoing her own commission. Then a few mo…

Serina Nicholson

Refinance - R Mace, New Plymouth
I was a little nervous about refinancing our mortgage, but Lynne made the process straight forward and fought on our behalf to get the best deal and was quick to resolve the issues that came up along the way. Lynne was always available to talk to and answer all our questions.
The Mortgage Lab online porta…

Lynne Dent

Refinance - D Harper, Christchurch

Susan was excellent to work with throughout the entire process. She helped us refinance our mortgage and get a better rate than we could have on our own.

Her knowledge, contacts and dedication were outstanding and she constantly reassured us during what can be quite a complicated process for those who haven&#8…

Susan Wu

Refinance - G Archer, Auckland

Cindy is a really helpful and trusted consultant who handles my case in professional and sufficient way. Much appreciated.

Cindy Huang

Top Up - S Wu, Auckland

Enjoyed working with Brett as he can explain the process in Layman terms.

Brett Davies

Top Up - L McCann, New Plymouth

Roger is very good and understanding of us inexperienced non tech savvy clients and was a great teacher as I filled in the forms required.
I will be recommending his services and MortgageLab to friends and family.

Roger Fairbairn

Refinance - M Rowell, Wellington

I am really happy working with Johnny Ang as he always ready to answer my question and understand my situation.

Johnny Ang

Top Up - Auckland

Matt explained things to us in a way that was easy to understand, gave us good advice for our unique situation and got us a great deal. Thanks Mortgage Lab!

Matthew Grace

Refinance - C Freeman, Auckland

Nicola was wonderful to deal with when it came to our restructure of our mortgage, she listened to what we wanted to do moving forward and worked hard to bring the best option for us in these uncertain times. Nicola keep us both well informed during the process of moving banks and made the move as stres…

Nicola Winters

Refinance and Top-Up - S Browne, Auckland

Johnny Ang is a reliable professional with great character. He had exceeded our expectations and went extra mile helping us. We will definite engage him again!

Johnny Ang

Refinance - E Mangampat, Auckland

Lynne was fantastic to work with, totally honest all the way through and she really understood the way my pay worked (as I am self-employed). I felt that she was totally in my corner all the way through.

Lynne Dent

Refinance - J Denham, Christchurch

Smooth and quick refinancing to other bank. Thank you.

Johnny Ang

Refinance - Auckland

Brett was so patient with the ongoing fiddly issues that I was having with the bank. He was so prompt to reply to my queries no matter how big or small. I really appreciated his expertise and support.

Brett Davies

Top Up - L Beneka, Auckland

Brett has helped us a couple of times and he’s been fantastic. We’ve recommended him to our friends and family as well.

Brett Davies

Top Up - Auckland

Laura was awesome to deal with. She made everything so simple and extremely stress free

Laura Cates

Debt Consolidation - R Farrell, Northland

We found Michael to be very helpful, friendly and great to deal with. Thank you Michael!

Michael Shrubsall

Refinance - G Nickles, Auckland

Lynne took all the hassle and stress out of remortgaging my home, infinitely capable, Lynne had me “sorted out ” in double quick time. Even while on holiday Lynne kept me up to the minute on progress……. Legend

Lynne Dent

KiwiSaver and Mortgage Refix - V Stokes, Christchurch

Lynne was perfect for us. I know that the Mortgage Lab have great systems and support and Lynne was excellent.

Lynne Dent

Top Up - B Barr, Christchurch

Cindy is very professional and passionate to help our mortgage application, I am very appreciate and look forward to work with her next time, definitely to advise her to other friends if they needed.

Cindy Huang

Top-Up - C Wang, Auckland

10/10 Mike. Thanks for your support and for getting me across the line through challenging times. I found him to be very committed and professional in all areas of our business. Great to have a person to person chat and a great contact like Mike. I will always use Mortgage Lab to help me move forward …

Michael Shrubsall

Refinance and Top-Up - E Klaassen, Auckland

Lynne was very helpful in getting our refinancing across the line with the minimum of pain for us. She was able to guide us through the entire process without any confusion at all. we are very happy with both her service, and the result 🙂

Lynne Dent

Refinance - M Norrish, Wellington

No cost, no catch. Just good advice

Chat to us any time you have a question.