Serina was very professional and was realistic with me about what I could afford to take on now I’m heading towards retirement.

Susan Wu is a very kind and patient advisor. She was super friendly and helpful during my mortgage application. Highly recommend her.

Karen is lovely to deal with. Efficient and took a load of work and stress off me especially as I was unable to take the time off work.

Josie was amazing. She helped us with refinancing our mortgage. She doesn’t work just because it’s work, she works because she cares for her client, explaining every detail and easy to deal with. She’s highly recommended!

Lynne was fantastic to work with, totally honest all the way through and she really understood the way my pay worked (as I am self-employed). I felt that she was totally in my corner all the way through.

We used Roy recently to refinance our mortgage. He was very easy to work with and made the whole process easy, and fast, especially seeing as it was the week before Xmas.
I would recommend him for all your mortgage and finance needs.

I literally cannot fault the process or the advisor, or suggest any improvements. We recognized the challenge posed by the bank’s demands, as they sought full financial disclosures and measures to limit our/their risk. ML and Brett made this as painless as possible for us.

My wife and I used Michael to obtain a new mortgage for our dream property. Michael was brilliant, communicative and importantly got the deal done. It would be fair to say that we more than made him work to get the deal done as it was a complicated multifaceted deal to enable us to sell and buy in a...

Serina went above and beyond to help us. She was honest, friendly and genuinely wanted the best for our family. She actually ran the numbers for us initially about a year ago and had the integrity to tell us that it wasn’t worth moving banks at that time, forgoing her own commission. Then a few month...

Serina is fantastic. Fast, good communication and helps explain the complicated terms in simple words and no judgement towards you and your finances.

Matthew was very good to deal with. Explained everything well and can tell he has your best interests at heart.

Brett was very helpful and we felt that he went the extra mile for us.

Had a trickyone for the banks, as a contractor and a few other things going on it was difficult to get the banks to understand the situation.
Serina did a great job getting all the details in and a mortgage approved.

I was buying a house on my own and was very unsure of what the next steps were. Right from the beginning I was stepped through what I needed and who I had to call. When I was overwhelmed by the process and panicked that it wasn’t going to happen. Laura reassured me and supported me with the next step...

She is excellent. She is very helpful.

Cindy is such a brilliant broker who is referred by my best friend. In the first face to face meeting with Cindy, I told her about my financial situation and what kind of house I want to buy, Cindy made a full analysis and provided me some suggestions. I was so impressed with the way Cindy handled t...

From start to finish Karen Latimer was there every step of the way. It was challenging for her and for us, but we got there in the end.
Without Karen’s knowledgeable help we would not be where we are today.
Thank you so much from Diana, Nigel and Kimberly for all your hard work. We are so grateful fo...

Susan has helped us to get mortgages for our recent two purchases. We were very impressed with her prompt and professional services. She is knowledgeable in terms of her professionalism. Both of our purchases went smoothly, and we are very happy with the results we got. We highly recommend Susan and...

Brett has helped us a couple of times and he’s been fantastic. We’ve recommended him to our friends and family as well.

I had the pleasure of working with Lynne Dent, I couldn’t be happier with her service.
Lynne was not only professional but also incredibly knowledgeable, always staying updated with the smallest details in the ever-changing world of finance. Her expertise and dedication made the entire process smooth...

Brett has been fantastic. He’s knowledgeable and accomodating. There wasn’t anything I asked of him that he couldn’t work with and figure out some option for. I’ll never use anyone other than Brett again.

Lynne was very helpful in getting our refinancing across the line with the minimum of pain for us. She was able to guide us through the entire process without any confusion at all. we are very happy with both her service, and the result 🙂

I would like to provide constructive feedback around improvement but honestly cannot think of any form of service that I would want any better than I received.  Ro is a very friendly, helpful and knowledgeable financial adviser that gave us the best results.

We were introduced to Johnny as our broker from a family member. Johnny has been there with us in every step of the way from sale to settlement. Every bump in the road Johnny was there to guide us through. He would always get right back to us, answered every question. Johnny is transparent and with ...

We would recommend to anyone looking for a mortgage to engage with Roger Fairbairn from Mortgage Lab, as he was fantastic to work with and we know that we got the best outcome for our family. By working with Roger we were able to know what we could afford to purchase and he helped us work through th...

Serina was lovely throughout the whole experience. She quickly came back to us as we changed what we wanted and was easy and professional to deal with. Highly recommended.

Roger guided us through the whole home buying process with his expertise for a great outcome. We started our mortgage journey together with Roger while we were in the UK and it ended in the smoothest in our own home.
Thanks heaps Roger.

Ro was amazing to work with. Answered questions outside of ‘work hours’. Explained everything clearly and got us a great deal. Would highly recommend!

Lynne made the process of refinancing our home loan very easy and straightforward. She was always very easy to get hold of and constantly kept us up to date with the progress of our application. Would definitely use her again and recommend her to others.

Michael was an absolute legend in helping me purchase my home!  He went above and beyond, and was always thinking outside the square to make it work.  He took a lot of stress out of the process. Thanks again Mike!

Cindy was extremely helpful and had supported us all the way through our journey in buying a new house. She was patient and professional!

Lynne is motivated, provides regular updates and genuinely has your best interests at heart. Recommend!

Thank you for your outstanding work on our recent mortgage application. Your expertise, professionalism and attention to detail made the process seamless and stress-free. Any query we had as first time builders was never an issue, and all payments and process was dealt within a very fast manner. We ...

Karen was absolutely lovely to work with throughout my whole mortgage approval and house buying process. She was always available to chat, responded promptly and explained everything in a way that was easy to understand. I’m so grateful for having had Karen’s assistance, it really did make the process...

Cindy was wonderful to deal with and helped us go through all the complicated things involved with getting a home loan. I highly recommend her services.

Cindy is a really helpful and trusted consultant who handles my case in professional and sufficient way. Much appreciated.

Brett was great to work with, very supportive and genuinely committed to helping me buy my house.

Lynne has been fantastic at helping us achieve our dream of buying our first home. Her advice and guidance was so thorough. Would highly recommend her.

Lynne did a brilliant job organising us into our first/down sizing home. We didn’t think we had things quite in place but non the less when a place popped up we were really interested in she was able to work her magic and we have now been in our own home for a couple of months.She was so knowledgeabl...

Serina was a joy to work with, diligent, caring and professional. Excellent communicator who we felt wanted the best for us.

Lynne was perfect for us. I know that the Mortgage Lab have great systems and support and Lynne was excellent.

Bryony was a pleasure to work with and went beyond our expectations. She was very friendly, knowledgeable and supportive. Bryony was amazing.

If possible, I would love to give Cindy a six stars rating, she works professionally, customized and tailored an affordable loan for me, she even sacrificed her weekend leisure time to help with the questions which I came in my mind. I believe she is a trustworthy, efficient person with right work a...

Michael is amazing. We first met him a couple of years ago when we looked at refinancing. He went over and above all expectation to get us approved, which he did. But in the end we did not proceed at that time. We approached Michael again a month ago to refinance as we were not happy with our curren...

This was our second time working with Nicola, this time getting a top up mortgage to get some renovations done around our house. She was lovely to chat to and gave us some really helpful advice that helped us secure the lending we needed. Would definitely recommend to anyone needing mortgage advice ...

Johnny Ang is quick and excellent.

We are very happy with Johnny, he understand very well our needs, our ability and he also understand how the financial institution works therefore he is able to provide us some solutions.

An awesome advisor, excellent explanations that made it easy to understand the process. Very well balanced professional advice with the much appreciated personal touches throughout especially the small words of encouragement that actually meant the world and made a great difference to my wife and I,...

Thanks to Ro we are able to live the life we hoped for, in the property we dreamed of. We didn’t like our chances of getting a loan top up due to being on a single income with dependants, but Ro made it work and made it look easy!

We are very happy to have Susan to refinance our existing mortgage and apply a new loan. We have tried other agents before, but Susan helped us to solve the problem. She showed great patients and understanding, really recommend Susan as finance advisor.

It’s been a pleasure working with you and we have really valued your honest advice and fast responses. I know our situation wasn’t straightforward so we are extra appreciative of all your work you did to get this progressed this far.

Johnny Ang is a reliable professional with great character. He had exceeded our expectations and went extra mile helping us. We will definite engage him again!

Considerate professionally, highly recommend.

Roger, we can’t thank you enough for your support and guidance while refinancing our mortgage. Everything was explained so we easily understood and you worked with us to help us make the best decision to suit our needs. We appreciate everything you have done for us.

A rare combination of friendliness,  approachability,  and professionalism. We have no hesitation in recommending Roger!

Laura did an incredible job when it came time for us to refix our mortgage. Her communication from initial consultation to signing off the paperwork was excellent, not to mention the great options for different banks and rates for terms that suited our needs at the time. Her facilitation of this pro...

I initially found Frances and her amazing work colleague Ro from a Facebook mortgage rates page, from the first minute we engaged I knew I’d made the right choice in a broker! Amazing prompt service, my needs were heard and met & I very much look forward to working with you on my financial journey mov...

Thanks to your invaluable assistance, we’re now happily settling into our new home! Your unwavering support was instrumental in making our dream a reality. After facing rejection from XXXbank, we were on the verge of giving up, but you stepped in, restoring our hope and guiding us through the process...

Laura was easy-going, down to earth person who treated us like humans and not a number. Laura knows her stuff, she asked what our goal really was and she delivered. Thank you so much Laura Cates

Laura was awesome to deal with. She made everything so simple and extremely stress free

I wanted to take a moment to express my sincere gratitude for your exceptional assistance in facilitating the refinance of our mortgage.
Your expertise and dedication throughout the process were truly invaluable. Your guidance made the entire experience smooth and efficient. We appreciate your commi...

Christiana is a great mortgage advisor. It has been a pleasure working with her.
She provided great advice on options – both of lenders to go with and mortgage structure, while also taking on board our preferences. She was very helpful and patient in answering all our questions, from basic to complic...

Enjoyed working with Brett as he can explain the process in Layman terms.

Ro was amazing – we have met with so many advisors & been given different advice by all of them, often even conflicting each other, only to not get anywhere and be more confused on where we stood.
Ro sticks with us, made everything clear and simple, got our home loan over the line and even managed to ...

Brett did a great job! Excellent communication. He was very patient. It took all the stress out of it with Brett handling things.

Karen was fantastic to work with again – helped us navigate our mortgages for weeks through a complex separation situation, and worked hard to get an amazing rate locked in. Communication was excellent – we appreciated the frequent updates and follow ups!

Ro is amazing! Make the whole process so easy, great recommendations and fantastic communication. We are very happy to have been reccomended Ro Graveston.

Roger was terrific. Being relatively new to New Zealand there was lot that I didn’t know about settlement & bank arrangements here which Roger explained for me to make sure that I understood everything I needed to. He managed my expectations and concerns (things move quickly here) all the way through ...

I had an amazingly easy and smooth loan top up experience assisted by Brett and his team. Brett was professional, responsive, and made our tight timeframes possible. He was patient with us and his communication throughout was constant so we were never left in the dark. Brett genuinely wanted to help...

Lynne was great to deal with and always available to answer any questions we had. Lynne made the process easy. Thanks Lynne!

Great experience, Lynne found the best mortgage option for me, was so considerate of my situation and kept me informed throughout the process.

Christiana was an amazing support and soundboard. Constant communication and reassurance in a time of uncertainty. Nothing was too much and it was never too late to call. Would definitely recruit her services again. Thanks, Christiana!

Thanks Lynne, all credit to you for keeping up with our ever-changing plans and grasping our preference for managing the paperwork online digitally which was so much more efficient and convenient for us during this hectic period. You were a pleasure to deal with.

Lynne was amazing to work with. We were referred to Lynne by another Mortgage Lab team member who was no longer able to look after us and since we were moving to another area they chose Lynne to be the most suitable and she really was 🙂 Not only did Lynne always make the time to answer our questions...

Roger was very helpful and always responsive to questions we had about the mortgage process. Coming from Australia there are some slight differences in the process and Roger was able to talk us through everything in a straightforward way making it easy to understand.
He provided sound advice and fou...

Laura was so amazing and understanding. Really helpful especially as all the work was done during level 4 lock down. I can’t recommend the service and experience highly enough.

Serina was extremely patient kind understanding and professional, I couldn’t have asked for anyone better to go on this journey with. Serina explained any question I asked until I understood it even if she had to explain it 5 different ways till I understood what she was explaining and without makin...

Lynne was recommended to me and I highly recommend Lynne to others. Lynne is highly professional and uses down to earth language.  She has a vast financial knowledge base and I could feel her passion for helping women gain financial freedom. Cheers Lynne you’re an absolute gem.

Thanks to Mortgage Lab and especially Roger Fairbairn – you were amazingly helpful and did a fantastic job securing my new mortgage! I can’t recommend them enough 🙂

Roger was awesome – did hours of work for what in the end was a very small return for him – and always professional, cheerful, responsive and with truly helpful advice.

Lynne was very helpful and her advice was brilliant.

Big thank you, everything went smooth, easy, professional.

Roger has been amazing on my journey to purchase a new home. Communication was fantastic, all my questions were answered, and Roger was always so friendly and a pleasure to work with. Without Roger’s help, I don’t think I could have achieved my goal of a new home, and I am so grateful to have had his ...

Thanks for the awesome service and taking all the hassle and stress out of getting a good deal for a loan. You made my life alot easier.

Nicola was so awesome to work with, she helped us through every step of the mortgage process and really took the stress out of it for us. She was really lovely and knowledgeable and we would recommend her to everyone!

Michael was very helpful and engaging. He was available at any time and provided valuable knowledge and support.
I could not recommend Michael enough.

It’s a very frustrating time at the moment working with the Banks. For many years we have used the services of a Mortgage Broker and been completely satisfied. Recently we had to change to Nicola and ask for her service. We couldn’t have been more delighted. Efficient, responsive and communicative. Wo...

10/10 Mike. Thanks for your support and for getting me across the line through challenging times. I found him to be very committed and professional in all areas of our business. Great to have a person to person chat and a great contact like Mike. I will always use Mortgage Lab to help me move forwar...

Roger is very good and understanding of us inexperienced non tech savvy clients and was a great teacher as I filled in the forms required.
I will be recommending his services and MortgageLab to friends and family.

Lynne was amazingly helpful! Always communicated quickly, clearly, and she was so extremely kind and personable, patient, sensible, I can’t recommend her highly enough. I so appreciated having Lynne at the other end of the emails – such a calming influence through a pretty stressful process.

Would not have asked for anything better but to get an experienced broker at my very doorstep. I applaud your care & support and irrespective of the results of all this, you have really gone above & beyond.

We found Michael to be very helpful, friendly and great to deal with. Thank you Michael!

Cindy was brilliant! She got us a mortgage when I thought we wouldn’t have a chance because of our age!

We definitely recommend Serina! Knowledgeable and efficient. Selling and purchasing homes is stressful. Serina was amazing. A vital part of the process!

Cindy is very professional and knowledgeable, she helped me saving a lot of time on applying and processing my application.

Thank you for Brett’s assistance and patience with all my questions along the way.

Really enjoyed working with Nicola. She saved us a lot of time and effort and would definitely recommend her to anyone seeking advice.

We have used Nicola over the last few years she is absolutely amazing she makes our experience very easy and stressfree.
Very happy and easy to deal with, we will continue to use her for years to come.
Thanks

Nicola was really helpful throughout our mortgage application process and has continued to be really helpful post mortgage drawdown. We really appreciated her help with what was quite an unusual situation. She took the time to work through things patiently with us and has always been really responsi...

It was a hard 4 months getting through the new banking changes and dealing with the change in market conditions. Brett was there every step of the way and we are now happily settling into our new rural property. Thanks heaps!!!

Ro is kind and patient and very professional, her insightfulness into mortgage restructuring and  loan applications made the process simple, stress free and fast. I would recommend her for any form of banking matter. We look forward to working with Ro in the future for our other loans and mortgage a...

Christiana was professional, so helpful and made the whole process easy. Would recommend her and will use her services again.

What a fantastic service! Brett is a pleasure to work with, he is highly professional, communicative and was able to sort our mortgage out for us at very short notice. He really went the extra mile to make sure everything was in place for our settlement.

I thought Lynne was great, managed to get our mortgage sorted very quickly.

Michael Shrubsall, was an amazing advisor. He was very professional and prompt from the very first contact. Michael gave us great advice and assisted us with our refinancing in record time. His relationship and communication with the bank and myself couldn’t be faulted. We would highly recommend him ...

Roger was incredible from start to finish. He answered every obscure and annoying question I had with patience and integrity. Roger worked with me for over 6 months, through multiple scenarios until I finally was able to purchase a home. I really can’t thank him enough for his support, patience and e...

Yes, prompt response to my questions. He provided various options and explained the pros and cons which helped me achieve my target.

Matt explained things to us in a way that was easy to understand, gave us good advice for our unique situation and got us a great deal. Thanks Mortgage Lab!

Serina was very professional and helpful. She helped us to purchase our home. She communicates well and we felt she worked to get the best outcome for us. Its also the thoughtful extra services she provided that made it a personal experience with her.

Roger was great to deal with. Personable, knowledgable, professional and always working in our best interests. He gave good support throughout the process and as a result we always felt in control during a high-stakes life moment.

Appreciate Susan’s patience and professional recommendations!

Johnny was really helpful and professional in mortgage field. He explained and gave solution what the best for his client.

A financial adviser with an add on value. That is how to describe Josie as my financial adviser during the entirety of refinancing my mortgage. She never failed to answer all the questions that I asked, and she was able to answer them all to my satisfaction. She had been consistent throughout the pr...

I am really happy working with Johnny Ang as he always ready to answer my question and understand my situation.

Having been homeowners for some years, we realized there wasn’t enough flexibility and transparency on our home loans. We needed non biased advise.
Via social media Ro stood out as motivated, not only as an advisor but goals in her personal life. The communication was available and consistent, open a...

Serina was an absolute asset to have supporting and guiding us as we sold and purchased a home. She made this whole process so much easier – we could not imagine doing it again without her!

Ro was fantastic from start to finish, there were a few hiccups along the way which mainly came down to other parties not doing their part or lacking in communication. However Ro was amazing at getting things resolved in a timely manner and I had full confidence in her ability.

Smooth and quick refinancing to other bank. Thank you.

Brett was very forthcoming and worked hard in getting our loan secured during a weird time with getting loans. He went above and beyond to make sure any oddities/confusion was sorted out in time for settlement date. Our accounts are quite complicated and we sure gave him a good workout but he succee...

I highly recommend Josie for her service and professionalism dealing with our Mortgage Application. Being 61 years of age I felt that I was ineligible to get a Mortgage and went through several other brokers who failed to get back to me. I believe Josie was put on my path to help me overcome the fru...

Laura is perfect! Smart, efficient, get to the point, proactive, no complicated docs and no emails going back and forth, just perfect!

I was extremely happy with everything that Roger Fairbairn from Mortgage Lab did for me. He was informed, polite and very professional in all his dealings. I would totally recommend his services to anyone.

Johnny was very helpful. He helped us secure a good rate with a great cash back and got us the products that we wanted. He is very approachable and always gets back to you no matter the time of day. He is also very professional and honest with his recommendations and answers to questions.

We cannot recommend Christiana enough! She is super easy to communicate with and so knowledgeable, she’s helped us change our spending habits for the better and got us approved quickly and easily.

A huge thank you to Johnny. My husband and I have been dreaming of owning our own home for years! Johnny delivered on what we had written off as never possible. We have been in our home for two weeks and can’t believe it’s ours. We will never forget Johnny and his hard work getting us over the line....

Michael was very prompt with his communications and actions on our behalf. Everything was processed smoothly and Michael advised us with the utmost professionalism. Thank you!

Cindy was one of the best brokers we have ever worked with. We found her at a time we were at a crossroad, not knowing if our loan was possible. She was patient with us, assured us of the way forward, and turns out she was right after all. She was conscientious and professional in her approach, alwa...

Laura made this process painless. We have some advantages in our favour but it was effortless from our end. Highly recommended.

Brett was amazing to deal with – our case wasn’t straightforward but he persevered and got it over the line. We’re so grateful for everything he did – we would absolutely recommend him.

Much better outcome than what I expected. Very nice person with great knowledge and advises.

Lynne was absolutely fantastic! She is simply the best mortgage advisor I have ever dealt with. Lynne worked really hard to help me, she worked really hard to help me achieve my goal. Lynne was the best broker I have ever dealt with. Thanks again Lynne!!

Lynne took all the hassle and stress out of remortgaging my home, infinitely capable, Lynne had me “sorted out ” in double quick time. Even while on holiday Lynne kept me up to the minute on progress……. Legend

Brett was so patient with the ongoing fiddly issues that I was having with the bank. He was so prompt to reply to my queries no matter how big or small. I really appreciated his expertise and support.

We bought a house in very difficult times like I’m sure a lot of people. The Mortgage Lab but especially Roger made this a seamless process. I could not think of anything they could have done better. I would never use anyone else when buying my next property. Highly recommend them. Roger did everythi...

Susan was excellent to work with throughout the entire process. She helped us refinance our mortgage and get a better rate than we could have on our own.
Her knowledge, contacts and dedication were outstanding and she constantly reassured us during what can be quite a complicated process for those w...

Nicola was wonderful to deal with when it came to our restructure of our mortgage, she listened to what we wanted to do moving forward and worked hard to bring the best option for us in these uncertain times. Nicola keep us both well informed during the process of moving banks and made the move as s...

Very helpful!

Brett is excellent, we’ve worked with him for over 3 years now. From his initial consultation for a simple (ish) mortgage to our recently sorted construction loan Brett works hard to make sure the job is done. We would recommend his as your finance partner!

I was a little nervous about refinancing our mortgage, but Lynne made the process straight forward and fought on our behalf to get the best deal and was quick to resolve the issues that came up along the way. Lynne was always available to talk to and answer all our questions.
The Mortgage Lab online...

Cindy is very professional and passionate to help our mortgage application, I am very appreciate and look forward to work with her next time, definitely to advise her to other friends if they needed.

Serina was warm, friendly, experienced, professional, and super helpful. I would recommend her to anyone and all my family!

Serina was incredible! Our situation was a bit of a mess where we needed funding for multiple purposes all at the same time and nothing was too much trouble for Serina. Serina helped us navigate through all the options and was with us every step of the way. We honestly couldn’t recommend Serina enou...

I found Cindy extremely helpful and professional. Her personal approach makes me feel so comfortable when I need to ask her any question. She is amazing and highly recommend her.

I wanted to take a moment to express my heartfelt gratitude for all of the amazing work you did to help us secure our mortgage. Your expertise, knowledge and unwavering support throughout the entire process were truly invaluable. Throughout the application process you were always available to answer...

Michael was fantastic to work with. He communicated well and kept us in the loop with progress. He achieved what we couldn’t by ourselves and we have no hesitation in recommending him to others.

Roger was fantastic to work with. He made everything easy and really helped us work through the options and make decisions about what would work for us, despite lots of changes. In all honesty we would have been lost without him – he took the stress away!  Can’t recommend him highly enough.  Thank you...

She was great. Great service, good time frame in getting back to us and always reachable.

Laura Cates was amazing she worked with us to secure a construction loan and worked really hard to help us achieve our dream of home ownership Thank you.

Laura was such a lovely person. Not only did she do an excellent job, she really cares about her clients. She made the process so easy. She also recommended a KiwiSaver adviser as well. I think everyone should use a mortgage advisor and Laura is highly recommended by me.

Quick response and helpful.

We had the pleasure of working with both Robyn and then Nicky.
I can’t expand how grateful we felt having them. Their communication was so prompt and clear which reduced a lot of stress when it came down to quick deadlines. Dealing with them felt very personal and we never made to feel like we were a...

Lynne was great to work with as a broker.
She was clear about what could be achieved and was available to field questions.
In what have been challenging times she worked really hard for us and was most interested getting the right outcome rather than the quickest solution.
We will be working with Ly...

Brett made it a streamlined process. We valued his expertise and guidance through the whole process.

Lynne was phenomenal, and a real asset to your team. Nothing was ever a problem, she responded quickly and was genuine in her efforts to help us buy a home, even with our fairly complex income arrangements. She’s a star.

Nicola was a wealth of knowledge, she took over our account from another company when we really needed help getting our mortgage across the line. She was clear in her communication and we could tell we were finally in good hands. Would highly recommend Nicola.

Serina was great. She stayed in communication with me through every step. She took her time to explain the process and answered any questions I had. Thank you Serina.

We could not have asked for a better adviser than Brett. We would recommend Brett to anyone.

Brett was amazing with us, he was very patient and explained everything we needed to know, we went about everything a little backwards but he was able to make it work and in a short time frame, we are so grateful for his hard work because we wouldn’t have been able to do it alone